Group members
Nasir Mehmood
Sadia Ghaffar
Ali Akbar
Tooba Iqbal
Tranzum Courier Service
Historical Background
 Ever since its inception in 1983, TCS
Pakistan has continued to lead, the courier
and logistics service industry in Pakistan
through innovation, pioneering spirit,
commitment and passion.
Came as a domestic courier company.
Starting with just 25 shipments.
Introduction
TCS with its international look now caters
South Asia with over 2000 locations in
Pakistan. TCS Pakistan has also largely
helped redefine the very path and direction
for the entire industry to follow.
TCS has wide network of 140 offices
2 dedicated chartered planes including
Boeing 737, 187 fully equipped modern
satellite-tracked ground vehicles, 3000 plus
couriers and more than 6000 employees.
Mission and Vision
Vision
"TCS will be recognized and respected as
professional, innovative, profitable information,
and knowledge based logistics/services
enterprise, with the objective of growing into a
regional and global player, with emphasis on the
Middle East, Europe and North America“
Mission
"The TCS People will however be encouraged to be
open to unconventional ideas and services and
recognize new trends at very early stages
product
Products And Services
consumer
corporate
In Touch
Internatio
nal
express
Walk The
Talk
Insurance
TCS -
Ecom
Customer Relationship Management
In the Point of View Of TCS
• Price main concept
• Price conscious people
Types of Selling
situation found
most difficult
• Tell to the customer what
are your requirements
• Understands their needs
and then serve
Effective
approaches for
persuading a
customer
Conti…
Always say yes
They also tell
us our
weakness
Handle
Unhappy
Customer Give to support
from different
criteria
Example
How to
support
valuable
customer?
Conti…
Take too long to solve the issue customer
Tell them the process of
delivery, distance and
Provide all necessary
information
Response against the question not know the answer
Checking Create trust
Conti…
Issues
solution
by TCS
Channels
used by
TCS
• checking
• VOC
• Directly
serve
• All type of
cargo
Conti…
want customers to
self serve
• Example of Visa
• Asking him personally help
What you do for
your loyal
customer?
• Discount rate
• Know their family background
• Wish free of cost some their events services
• Give them chance get Luck Draw Prizes
• Alert every time through over online information delivery service about every new activity
Conti…
p
Is any of your client
service function
outsourced?
• No thing in the
world impossible
may be our access
difficult
• Tell them all process
: What happens if
data or system is
unavailable
• Telling them process
of work
• Do personally all
efforts to solve the
problem
Conti…
p
Describe strategy, especially
with regards to your CRM?
• Pro TCS customer software
Target customer
corporate, sector, Education All type Govt Agencies,
NADRA, Unemployed, import and export business
related
p
• Touch with us
• Get our services
What are the
criteria that
define good
customer
• Serve everyone
• We have a mission
of moving world
TCS Goals

TCS (Customer Relationship Management)

  • 2.
    Group members Nasir Mehmood SadiaGhaffar Ali Akbar Tooba Iqbal
  • 3.
  • 4.
    Historical Background  Eversince its inception in 1983, TCS Pakistan has continued to lead, the courier and logistics service industry in Pakistan through innovation, pioneering spirit, commitment and passion. Came as a domestic courier company. Starting with just 25 shipments.
  • 5.
    Introduction TCS with itsinternational look now caters South Asia with over 2000 locations in Pakistan. TCS Pakistan has also largely helped redefine the very path and direction for the entire industry to follow. TCS has wide network of 140 offices 2 dedicated chartered planes including Boeing 737, 187 fully equipped modern satellite-tracked ground vehicles, 3000 plus couriers and more than 6000 employees.
  • 6.
    Mission and Vision Vision "TCSwill be recognized and respected as professional, innovative, profitable information, and knowledge based logistics/services enterprise, with the objective of growing into a regional and global player, with emphasis on the Middle East, Europe and North America“ Mission "The TCS People will however be encouraged to be open to unconventional ideas and services and recognize new trends at very early stages
  • 7.
    product Products And Services consumer corporate InTouch Internatio nal express Walk The Talk Insurance TCS - Ecom
  • 8.
    Customer Relationship Management Inthe Point of View Of TCS • Price main concept • Price conscious people Types of Selling situation found most difficult • Tell to the customer what are your requirements • Understands their needs and then serve Effective approaches for persuading a customer
  • 9.
    Conti… Always say yes Theyalso tell us our weakness Handle Unhappy Customer Give to support from different criteria Example How to support valuable customer?
  • 10.
    Conti… Take too longto solve the issue customer Tell them the process of delivery, distance and Provide all necessary information Response against the question not know the answer Checking Create trust
  • 11.
  • 12.
    Issues solution by TCS Channels used by TCS •checking • VOC • Directly serve • All type of cargo
  • 13.
    Conti… want customers to selfserve • Example of Visa • Asking him personally help What you do for your loyal customer? • Discount rate • Know their family background • Wish free of cost some their events services • Give them chance get Luck Draw Prizes • Alert every time through over online information delivery service about every new activity
  • 14.
    Conti… p Is any ofyour client service function outsourced? • No thing in the world impossible may be our access difficult • Tell them all process : What happens if data or system is unavailable • Telling them process of work • Do personally all efforts to solve the problem
  • 15.
    Conti… p Describe strategy, especially withregards to your CRM? • Pro TCS customer software Target customer corporate, sector, Education All type Govt Agencies, NADRA, Unemployed, import and export business related
  • 16.
    p • Touch withus • Get our services What are the criteria that define good customer • Serve everyone • We have a mission of moving world TCS Goals