This document compares the logistics companies TCS and DHL in Pakistan. It states that TCS has a 45% market share, while DHL has 39%, with other companies sharing the remaining 16%. It attributes TCS's market leadership to its quality services, employees, dynamic operations, and special offers for students and cargo. The document also discusses TCS's social responsibility efforts and awards it has received.

1. Starts with the Name of
“Allah Tallah”

2. PRESENTED BY:
ARSLAN ALI BUTT
10012720-001

3. WHAT IS PRODUCT
• Any thing offered by the company to satisfy
customer needs,
• It can be Tangible or Intangible
INTANGIBLE PRODUCTS
• Services
• Ideas
• Experience

4. TOPIC: Comparison between TCS & DHL
SELECTED COMPANIES
LOGISTICS IN PAKISTAN
TCS VS. DHL

5. TCS:
• TCS Stands for TRANZUM COURIER
SERVICE
• Founded in 1983 in Pakistan
• Headquarter is in Karachi

6. DHL:
o Founded in San Francisco
o By 3 budding entrepreneurs:
• Adrian Dalsey
D= Dalsey
• Larry Hillblom
• Robert Lynn H= Hillblom
L= Lynn

7. TCS IS BETTER THAN DHL
THAN

8. COMPARISON B/W TCS & DHL
TCS
o INTERNATIONAL EXPRESS SERVICES
o DOMESTIC EXPRESS SERVICES
DHL
o INTERNATIONAL EXPRESS SERVICES

9. MARKET SHARE OF TCS, DHL AND
OTHERS IN PAKISTAN
MARKET SHARE
16%
TCS 45%
• TCS 45%
45% DHL 39%
• DHL 39%
OTHERS 16%
• Others 16%
39%

10. HOW TCS IS THE MARKET LEADER IN
PAKISTAN?
 Quality
 TCS Employees
 Dynamic Environment
TCS Special Offers
o Students Express
o TCS Cargo Centre
o TCS Connect Magazine
o Management of Ethics

11. SOCIAL RESPONSIBILITY
• Free Services to welfare societies and
NGO’s
• Education Development sector
• Governmental organizations
• Flood Relief Activity

12. DIRECT FEEDBACK FROM CUSTOMERS
www.tcscourier.com
VOC (voice of customer)

13. TCS AWARDS
• Brands of the Year Award IN 2007 & 2008
• Brands Icon Award IN 2008
• TCS has attained ISO 9001:2000 certification
• Super Brands Pakistan Award in 2007 – 2008
• And many more

14. CONCLUSION
o Strategies Adopted
o Availability of maximum Services
o Social Responsibility Factor
o Customer loyalty
o Market Share

15. RECOMMENDATIONS
o New Policies or Alteration in
Polices
o Reduction in prices
o Investment to increase Market
Share
o Participation in meeting Social
Responsibility