Adél Kühn has over 10 years of experience in operations management roles. She has managed teams responsible for hardware, software, and licensing products from vendors such as IBM, Oracle, EMC, and Microsoft. Her responsibilities have included managing procurement, inventory, financial reporting, and staff. Currently she is the Operations Manager at Axiz Workgroup IT, where she oversees software and hardware operations and mentors interns.

1. CURRICULUM VITAE
Adél Kühn
42 Boabab, Roosmaryn Street, Rooihuiskraal North, Centurion, Pretoria, Gauteng Province
+27 (0)11 654 6169 (Work) +27 (0)84 355 7002
HIGHLIGHTS OF QUALIFICATIONS
Operations Manager
(Hardware Enterprise Solutions and Software)
Operations Manager
(IBM Software SA/IBM Africa/SA Hardware Team)
Buyer/Expeditor
(Africa for All Oracle Products/Africa for All EMC Products/
Africa for All IBM Products - SADAC and East Africa)
Focus on profits in growth situations with strong strategic vision coupled with
overall business development and business stability, translating strategic vision
into a workable business plan, ensuring strategic business positioning is in place
 Productively manage multiple business operational activities and responsibilities,
successfully maintaining a high premium on responsibility and reliability,quality outputs
and performance excellence.
 Knowledgeable in communication techniques, product marketing, merchandizing and
product promotion techniques, sales techniques and sales contracts, key accounts
management and inventory control procedures.
 Provide and maintain strong focus on building and maintaining close ties with vendors
on an international level maintaining strong negotiating skills, with proven negotiation
ability and demonstrated skills at analyzing competitive bids, contracts, guarantees,
terms and conditions.
 Excellent organizational,management and interpersonalskills,with strong ability to lead
from the front in executing business operational activities.
 Expertly manage and translate decision making, focusing on improving, changing and
optimizing product marketing promotions and sales with emphasis on profit gain.
Work well in a multi-cultural environment as team leader and part of a team, assisting
and coaching individuals and groups in maintaining responsibility and reliability.
 A systematic planner and problem solver skilled at business operational trends in
planning and executing business running operations with strong ability to function under
pressure.
 Maintain strong vendor and customer relations on a high level through competence and
professional business acumen.
 All qualities bundled into a pro-active people’s person exercising a high standard of
personal integrity, maintaining a high premium on responsibility and reliability.
Strongly believe in performance excellence, productivity gain, quality outputs,
timeline professionalism and efficiency in order to achieve set goals and objectives
CAREER OBJECTIVE
My objective is to establish myselfin a challenging position where my qualifications, professional
experience, knowledge and expertise can be fully combined and utilized and make use of my
professional business operational experience, expertise, skills and abilities. I have the ability to
take on a challenging position where I can add value and contribute to the company’s operational
functions and management by providing a high level of support in a professional manner.
Page 1 of 6 Pages

2. Adél Kühn – Page 2 of 6 Pages
CORE COMPETENCIES
Business Communications Team Leadership
Business Development Business Management
Revenue Growth/Profitability Marketing and Sales
Product Knowledge Stock Control
Key Accounts Management Order Processing
Customer Liaison Customer Service
Systems Development Procedures and Policies
Public Relations Labour Relations
Staff Motivation/Training Skills Training/Development
Effectiveness/Efficiency Report Writing
BUSINESS OPERATIONS
 Successfully manage business functional operations, maintaining effective business
operational functional activities, business operational direction and leadership, business
management, customer service, customer satisfaction and follow-through, with
emphasis on optimizing business growth and revenue in a multi-million rand business
industry.
 Manage financial and administrative control, management of controllable operating
expenses, stock control, staff skills training, development and sustainability,
employment equity, skills training and development.
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
AXIZ WORKGROUP IT (PINNACLE), MIDRAND Jan 2008-present
Operations Manager (Hardware Enterprise Solutions and Software)
Responsible for the full bottom-line management of Microsoft, VMWare, Veeam, Wyse Licences,
Novell, SUSE, McAfee, Corel Licences and stock, Nuance, Zimbra, Netrace, Citrix, Comvault,
Mindjet, Trend, Adobe Licenses and stock, IBM SW-Renewals and New Licenses, IBM Configured
Hardware, U2, Oracle and Lenovo
 Organize and authorize credits for all branches.
 Prepare annual audits and close liaison with vendors.
 Manage vendor half year end and year ends.
 Manage uplifts and foreign exchange updates.
 Define functional rolls and responsibilities of each team member.
 Organize team logistics and coordinate internal and external meetings to define
operational processes in order to resolve operational issues.
 Manage the HRW and SW teams, preparing work schedules and assign specific duties.
 Improve operational systems, processes and policies.
 Compile quarterly KPA’s for staff members.
 Manage and control invoicing and credit note processing on sales.
 Manage month end and year end processing of orders.
 Review sales-GP Tracking Reports, Quote Reports and Financial Reports.
 Measure productivity and goal (GP) achievements, determining areas that need
improvements.
 Manage and coordinate service provided to the internal sales teams, and communicate
any requirements and changes to the process to logistics and internal sales teams.
 Determine Staff requirements, conduct interviews and selection, and training of new
staff members.
 Manage and coordinate cross-training of staff members.
 Manage the back office quarterly bonus payments.
SETA INTERN PROGRAM
Involved in the role as Mentor for the SETA Intern Program since 2014. During
2014 I managed and trained one intern who was later permanently employed
with Axiz Workgroup in 2015.
In 2015 I managed two new interns on the SETA Program. Both was offered a
permanent position with Axiz Workgroup.

3. Adél Kühn – Page 3 of 6 Pages
At present, I am managing six interns on the SETA program who are currently
busy with their internship.
(AXIZ WORKGROUP IT (PINNACLE), MIDRAND) (Nov 2014-present)
Operations Manager for IBM Software SA/
IBM Africa/SA Hardware Team
 Prepare annual audits and close liaison with vendors.
 Improve operational systems, processes and policies.
 Manage the HRW and SW teams, preparing work schedules and assign specific duties.
 Review sales-GP Tracking Reports, Quote Reports and Financial Reports.
 Measure productivity and goal (GP) achievements, determining areas that need
improvements.
 Determine Staff requirements, conduct interviews and selection, and training of new
staff members.
 Conduct annual audits with compliance team.
 Conduct training of new staff members.
Internal Company Certifications
IBM Notes and Domino sales Mastery Test V3, Jun 2015
IBM MobileFirst Sales Professional VI, June 1015
(AXIZ WORKGROUP IT (PINNACLE), MIDRAND) (Jan 2008-Nov 2014)
Buyer/Expeditor Africa for All
Oracle Products – SADAC and East Africa/
Buyer/Expeditor – South Africa and Africa
SADAC and East Africa for All EMC Products/
Buyer/Expeditor for South Africa and Africa
SADAC and East Africa for All IBM Products
 Conducted purchases and purchase agreements for IBM, EMC and Oracle IT equipment
from Head Offices in Rotterdam and Ireland.
 Distributed IT equipment from Netherlands and Ireland into East Africa, SADAC and
South Africa.
 Liaised and negotiated with international vendors daily.
 Arranged pre-inspections SGS and GCS on consignment, preparing all inspection
documentation which included RFC’s and IDF’s documents.
 Prepared documentation for invoicing, including pro-forma and commercial invoices for
orders.
 Managed and coordinated invoicing of purchase orders, expediting orders daily by
preparing sales orders on the system as well as placing orders with vendor portals.
 Captured credit amounts on partners’ accounts.
 Prepared documents for Letter of Credits.
 Conducted regular follow-up confirmation from vendors.
 Prepared ETA reports and feedback on orders on a daily basis, resolving system and
order queries without delay.
 Managed documentation filing and office management.
 Compiled weekly reports for vendors with regards to orders and customer problems.
 Held bi-weekly meetings with vendors, including meetings with Operations Department
on a daily basis.
 Completed KPA’s on a quarterly basis.
 Conducted annual audits with complaint teams.
System Development
Busy with system development for the Back Office EMC Hardware Unit, including an
IBM system development together with new SLA’s for the Back Office and in-house
training.

4. Adél Kühn – Page 4 of 6 Pages
MIT EXPLIX TECHNOLOGY WORKGROUP (PINNACLE), MIDRAND (Nov 2006-Dec 2007)
Assistant Merchandising Manager
HUMAN RESOURCES
 Conducted interviews, selection and employment of product promoters. Ensuring all
areas has product promoters and backup teams, including the Outline areas.
 Compiled payrolls for all product promoters’ country wide.
SCHEDULES FOR PRODUCT PROMOTERS
 Liaised with all vendors to obtain monthly schedules, communicating schedules to
product promoters, ensuring stores are filled with promoters.
VENDOR FEEDBACK
 Compiled monthly reports to all vendors.
 Supplied weekly feedback from stores to vendors.
PRODUCT PROMOTIONS AND DEMONSTRATIONS
 Coordinated setting up of Point of Sale (POS) in all retail outlets for product promotions
and sales purposes for promoters, as well as ensuring availability of demo stock to
promoters.
 Signed out demo stock to promoters from vendors and returned demo stock to vendors
on completion of demo promotions.
PRODUCT TRAINING TO PROMOTERS
 Conducted training of promoters on a monthly basis, ensuring promoters is expertly
trained on product knowledge.
 Arranged and coordinated training with outlying areas.
CUSTOMER SERVICE
 Conducted weekly follow-up with store management with regards to promoter’s
performances.
 Submitted a feedback report to General Manager on a weekly basis.
 Conducted monthly roadshows with product promoters, as well as assisting Area
Managers with promotion courts.
 Represented vendors and MITin a professionalmanner,conducting presentations about
MIT to all vendors.
AIR ALL FREIGHT FORWARDERS AND
THE DELIVERY SURGEON, KEMPTON PARK Jan 2004-Nov 2006
(Same Trading Company-Amalgamated Feb 2006)
Accounts Credit Controller (Feb 2006-Nov 2006)
CREDITORS
 Managed and controlled accounts and account files, account splits and submission,
account queries,credits on accounts,month-end reconciliation and analysis ofaccounts,
bank statements and analysis, phone clients on outstanding amounts, general office
management and administrative functions, including month-end reports to Managing
director on account status
DEBTORS
 Managed and controlled reconciliation of debtors accounts, payments and returns to
SARS for bookkeepers,reconciled EFTpayments,petty cash and credit cards,stationery
control and ordering of stationery.
THE DELIVERY SURGEON (DSL LOGISTICS)
(Company Amalgamated with Air All Freight Forwarders Feb 2006)
Branch Manager (Jan 2004-Feb 2006)
 Managed and coordinated accounts, billing of accounts, new accounts and sourcing of
new clients, month-ends, accounts analysis, pre-prints of all client accounts, debt
collecting, handing over of outstanding accounts for collection, quotations and costing,
customer service, general office administrative control, telephone bookings, manifest
control, cross border bookings, client complaints,
 Oversaw logistics functions, route planning and driver schedules, , monthly targets,
meetings,office management,conductingsales visits to extensive client base and selling
image of company and services, petty cash control.

5. Adél Kühn – Page 5 of 6 Pages
Sales Representative (Aug 2003-Dec 2003)
 Conducted sales visits to clients and cold calling of clients, calling on extensive client
base, developed new client base, client liaison and negotiations, Selling the company
image and services, cross-border bookings, client complaints with regards to missing
parcels, general office administrative functions.
(Promoted to Branch Manager)
TNT INTERNATIONAL EXPRESS, CSIR PRETORIA Jun 1999-Jul 2003
In-House Sales Coordinator (Jun 2002-Jul 2003)
 Managed and coordinated national and international sales, arranging charges for
forward collections, client consultations and service, arrange same day deliveries and
collections,cash and account quotations,client complaints,missing parcels and delivery,
opening and authorizing of new accounts, selling image of company and services,
servicing of existing client base, cold calling on campus for new business, completion of
WAP’s weekly, pre-prints of accounts for Pretoria branch.
(TNT INTERNATIONAL EXPRESS, ISANDO JOHANNESBURG (Jan 2001-May 2002)
Front Line Customer Service Agent
 Arranged charges for forward collections, dealt with walk-in clients, submitted cash and
new account quotations, selling image of company and services,arrange collectionsand
deliveries of parcels, cross border bookings and reaching sales targets, general office
work and administrative control
(Company re-opened the CSIR branch in Pretoria from June 2002)
In-House Sales Coordinator (Jun 1999-Dec 1999)
 Called on and serviced CSIR clients daily, including existing client base, cold calling on
clients, quotations and cost analysis, selling image of company and services, arrange
collections of parcels, completion of WAP’s weekly, authorizing and signing new
accounts.
Promoted to Front Line Customer Services as In-House Sales Coordinator
CAREER HISTORY
TELKOM SA, HATFIELD, PRETORIA May 1998-Apr 1999
Temporary Internal Sales
GALAXY AND CO, MIDRAND Jun 1995-Feb 1998
Branch Manager
ACCREDITATION
Successfully fulfilled the requirements for EMC PROVEN PROFESSIONAL Accreditation
Consolidation in 2010
TERTIARY EDUCATION AND TRAINING
CENTURION TECHNICAL COLLEGE
N4 National Technical Certificate, 1995
SECONDARY EDUCATION
VOORTREKKERHOOGTE HIGH SCHOOL
National Senior Certificate (Grade 12), 1994
COMPUTER PROFICIENCY
Proficient in MS Windows, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Publisher,
Winfreight, SAM Ability, MDAX, and Internet
ADDITIONAL INFORMATION
Languages: Afrikaans (Fluent), English (Fluent)

6. Adél Kühn – Page 6 of 6 Pages
Nationality: South African
Date of Birth: 24 September 1975
Marital Status: Married
Driver’s License: Code 08
Health: Excellent
REFERENCES
References and Supporting Documentation Furnished Upon Request
May 2016