Talking Technology 2017
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We welcomed 200 guests on Wednesday 20th Sept 2017 at the Space, Norwich for our seventh year of our leading half day tech conference. Here are the slides from the presentations which took place in the main Auditorium.
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Talking Technology 2017
- 1. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: TALKING TECHNOLOGY 2017
- 2. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Welcome Chris Sargisson Norfolk Chamber
- 3. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Housekeeping No fire drills – Exits are marked Toilets outside this room Phones on silent Feel free to tweet
- 4. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Sponsors
- 5. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Digital Delegate List Presdo Match https://match.presdo.co m/talking-tech-2017 Sign up today!
- 6. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Agenda Key note speakers. Networking break & Exhibition. Workshops. Lightning Talks. Free networking lunch.
- 7. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Tweet us… @norfolkchamber #TalkingTech17 #TalkingTechQA
- 8. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Dom Davis @idomdavis Tech Marionette
- 9. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 10. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Dean Withey @ubisend Ubisend
- 21. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 22. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: John Carr Facebook
- 23. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 24. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Debbie Hall @AvivaUK Aviva
- 25. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Presentation title Sub-title runs here Name Surname Date Debs Hall Digital Foundry | Aviva
- 26. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Winston Churchill took out a personal accident policy 1896 In 1958 his was the oldest personal accident policy on the company's books, and he was told he would be free of further payments. In his reply, SirWinston thanked the board "for their most courteous action". He added: "Pray accept my warm thanks for your thought of me, which has given me pleasure".
- 27. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Norwich Union murder Isaac Jermy, president of the Norwich Union Life Office in Norwich, was murdered by one of his tenants, James Rush, who also killed Jermy's son and wounded a servant. Norwich Union staff were given time off in April the following year to watch Rush's hanging outside Norwich Castle.
- 28. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: 'the most powerful computer as yet to be installed in any insurance company in the United Kingdom‘ (1964)
- 32. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: “IT” get thanked… “The Digital Foundry have delivered an outstanding Build programme , maintaining an enormous uplift in volume, speed and quality. It has been so successful it has been recognised as best practice within Aviva and embraced by our colleagues. In many companies, IT is seen as a service function. This is not the case in Digital. We see ourselves as a tech business and the Digital Foundry is central to us. Without the drive and commitment of this team, we would not have achieved a fraction of what we have over the last two years and their continued success is crucial as we seek to disrupt our market for the benefit of our customers” BlairTurnbull, MD UKD
- 33. 33© Aviva PLC CONFIDENTIAL
- 35. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 36. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Alex Redston & Kieran Ball Prison Voicemail @prisonvoicemail
- 38. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Finding the gap. I can't describe the feeling of not being able to just tell him I miss him or how hard it is that when I miss a call I can't call him back. “
- 39. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Wedging ourselves firmly in the gap.
- 40. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Continuing to listen and learn.
- 41. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 42. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Next - Workshops 11:00 – Workshop A – The VR Experience (Blue Space) Workshop B – User Research (Orange Space) 11:30 – Workshop C – Create business apps (Blue Space) Workshop D – Online Digital Growth (Orange Space)
- 43. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Refreshment Break
- 44. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Lightning Talks
- 45. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 46. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Stacey Harris @StaceyAnnotates Foolproof
- 47. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: London | Norwich | Singapore Foolproof Optimising businesses for voice search September 2017 Stacey Harris Marketing Manager
- 48. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Who I am — Canadian — Marketing Manager — Foolproof, an experience design agency — Twitter @StaceyAnnotates “My phone autocorrects “pastries” to “Pastries” Stacey Harris
- 49. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Digital assistants Apple’s Siri Google Assistant Mircrosoft Cortana AmazonAlexa
- 50. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: How people search using voice 82%Mobile searches are for local business 50%On a mobile device 50%Of searches for local businesses visit in 1 day 60%Started using voice search within last year 20%Mobile searches on Google are voice 18%Local searches lead to a sale within 24 hrs
- 51. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Why people are using voice search Improved accuracy Voice search is easier than text Speed Location
- 52. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Competitive advantage Google maps People who got on board with Google maps early got a competitive advantage Getting in early with voice search will yield a similar advantage
- 53. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: What you can do to optimise for voice search Claim your my Google listing Optimise for local search Create a mobile friendly website Shift from short key words to conversational keywords Text: Best pizza near me Voice: Where can I get the best pizza in Norwich
- 54. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 55. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Claire Riseborough @Step_into_Tech Step Into Tech
- 56. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 57. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Tim Robinson @TechEastUK Tech East
- 58. #Clusternomics TalkingTech September 2017 Tim Robinson, Chief Operating Officer @TechEastUK
- 59. New Anglia’s digitech cluster • High performing high potential sector £1.3BN / 17K jobs • Tech is everywhere • The sector itself – the ‘tech producers’ • Underpinning other growth sectors • Global anchor businesses and supply chains • All businesses • Major hubs Norwich and Ipswich; proximity to London and Cambridge • 10,000 skilled roles needed by 2024
- 60. Norfolk tech is getting on the radar OUR VISION: Be a top 5 UK digitech cluster by 2020 + £650M GVA + 5,000 jobs
- 61. Norfolk’s technology business ecosystem Tech ‘producing’ companies Tech ‘intensive’ companies Networks and meetups Coworking, Incubators, Accelerators Investment Capital Startups Professional support Exited Entrepreneurs and equity holders New skilled talent (software and hardware engineers, entrepreneurs, investors) Anchor employers Universities & Colleges
- 62. TechEast Leading, Connecting, Accelerating LEAD • Galvanise sector in the East to speak with ‘one voice’ • Key themes: Skills, innovation, capital investment CONNECT • Building a connected membership • Joining dots between all our clusters, institutions and networks ACCELERATE • Enhanced business support and workspace passport • Showcasing the East’s success
- 63. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 64. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: James Horne BlueSky UAV Specialists
- 65. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 66. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Peter Green CSS Cloud Ltd @CSSCloudLTD
- 67. Peter Green Managing Director Know your I.T. threats and make sure you’re protected
- 68. We’ve all heard about the I.T. threats and hacks big companies such as the NHS and Equifax have been victims of. What about your business? FACT: I.T. security is fast becoming the greatest challenge to Norfolk businesses like yours.
- 69. Cyber threats are happening everyday to businesses like yours and if it’s happening to them it could happen to you! WHY? Your business is a quick win to hackers, so you don’t recognise your vulnerability and are often not properly protected. You need to make sure that you don’t make it easy!
- 70. Does this look familiar? Most offices have someone like Terry who wears several hats! But can he protect you from the professional Cyber-criminal gangs who want your data and your money? I.T. Customer Service Admin Sales
- 71. What are the solutions? • RMM (Remote Management and Monitoring) • Including Patch Management and Antivirus • System recovery and business continuity • Full, complete, managed and tested backups • Unified Threat Management UTM) • Dedicated protection hardware devices
- 72. What are the solutions? • RMM (Remote Management and Monitoring) • Including Patch Management and Antivirus “Equifax confirms that a known, but unpatched flaw in a piece of software called Apache Struts, was exploited in their massive data breach.”
- 73. What are the solutions? • RMM (Remote Management and Monitoring) • Including Patch Management and Antivirus • System recovery and business continuity • Full, complete, managed and tested backups • Unified Threat Management (UTM) • Dedicated protection hardware devices
- 74. Are you feeling lucky or would you like to be adequately protected? If security matters to YOUR business, come and see us at our stand today.
- 75. Stay in Touch and Keep Protected ! peter.green@csscloud.co.uk 01493 801 801
- 76. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: #TalkingTechQA
- 77. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Thank you
- 78. Join the conversation @norfolkchamber #TalkingTech17 Sponsored by: Let us know your feedback www.surveymonkey.co.uk /r/TalkTech17
Editor's Notes
- Welcome Good morning and welcome to Talking Technology 2017. This year marks the seventh year this exciting event has been celebrating the innovating ways in which businesses are using technology to grow and increase productivity. Today is all about embracing ways in which businesses can unlock digital growth to improve how we do business and at the same time celebrate Norfolk’s growth into a thriving tech community and boast about all the exciting an pioneering tech leaders we have, many of which are here with us today. Before we kick the morning off…
- Housekeeping First of all I’ll run through some Housekeeping. There are no fire drills planned for today so if you do hear the alarm please treat this as a genuine emergency and please exit through the fire doors. The toilets are located off of the corridor Wifi is available and the login details can be found on the agenda on your lanyards. Please keep your phones on silent but feel free to tweet using the #TalkingTech17
- Thank you I just want to take this opportunity to thank the support of our sponsors Barclay’s Eagle Labs and Computer Service Centre, without their support this event wouldn’t have been possible. Please do take the time to visit their stand, along with our other exhibitors, and find out more about the work they do. There are also some exciting giveaways happening at stands, such as amazon echo giveaways, luxury hampers and champagne! so don’t forget to check them out. I also want to welcome the sixth form students we have present at the event today from Wymondham College and UTCN.
- Presdo Match & Twitter during event In the spirit of the event, we have some great digital and technology experiences for you to enjoy throughout the event. You may have noticed the lack of the traditional chamber printed delegate list… Today we’ve gone digital! In the lead up to the event, you will have received an email detailing our event networking app – Presdo Match. Details of how to sign in can be seen in your programmes. Once signed in, you will see an interactive delegate list, view the event agenda, see a brief bio and picture of your fellow guests and post tweets and read event updates during and after the event. So modern. I will just allow a short moment to allow you to download the app and familiarise yourself with it.
- On with the show! *Talk about how this event aligns well to Chris’ vision of a digital chamber?* Today we have an exciting line up of presentations and workshops delivered by some of the most innovative and successful industry leaders in the country. Unfortunately, you may notice the absence of Steve Butcher from Microsoft, who was sadly unable to make it today. This morning, we will hear from local and national key note speakers on the topics of: The Rise of Artificial Intelligence, Everything on Demand, Facebook for business and Bringing innovations to gaps in the market. These will be followed by a Panel Q&A with our speakers. We will then take a 15 minute networking break, with a chance to visit the exhibition. After the break, you will attend your choice of 2 x 30 minute workshops taking place in the Blue and Orange Space. You will find the workshops you are booked onto on your badges. We will then return to the auditorium to hear a series of lightning talks from the local businesses and entrepreneurs leading the way in digital innovation. The event will conclude with a final Panel Q&A You’re all welcome to then join us at the free networking lunch at 1pm.
- Twitter will be playing a big part in today’s event Please tweet us @norfolkchamber using the #TalkingTech17 If you would like to put a question forward to a speaker for the Q&A, please use #TalkingTechQA
- First Topic – The Rise of Artificial Intelligence So without further ado, I am excited to announce the first topic, and speaker, of the today – Dom Davis, CTO at Tech Marionette. He aims to debunk myths churned out by Hollywood in regards to Artificial Intelligence and sets out to clarify AI and how it is being used every day by most of us here. So please join me in welcoming, Dom, who’s most used emoji is the Trollface and whose favourite app is 1Password! (you can explain why we know these facts!!) Welcome, Dom.
- Thank you Dom If you have a question for Dom, Tweet it to us using #TalkingTechQA and Dom’s twitter handle which will be found in your programme.
- Second topic – Everything on Demand Now getting everything on demand – at the touch of a button, fast, easy and accessible, is something which has become ubiquitous in today’s world and the need has arisen for businesses to keep up with the demand for immediacy in providing a product or service. Opening on this topic is Dean Withey, CEO of Ubisend, who recognised, and catered for the consumer’s expectation to having everything on demand with the chat-bots he created. What problem does he wish tech will solve in the future? I’m a firm believer in the power of digital to change lives. Having access to knowledge is changing the way our world works and the democratisation and opening of learning opportunities is powering our growth And his fave emoiji? Robot (obviously!) Please welcome to the stage, Dean.
- Thank you Dean As before, if you have a question for Dean tweet it to us.
- Next topic – Facebook for Business Next up we a talk on ‘Facebook for Business’, and leading on this subject we are very pleased to have, John Carr who Leads the Small & Medium Business division for the UK and Ireland for the world’s biggest, and most influential, social networking site – Facebook. Today John will talk about how to future-proof your business using Facebook and how you can build a compelling mobile presence. Please join me in welcoming John on stage.
- Thank you John
- Final topic for the morning Gap in the Market Our Final topic for the morning’s keynote segment is – bringing innovations to a Gap in the Market. This topic is really epitomises today’s event – using technology to solve a problem, or enhance something, that’s hasn’t been tackled or improved. Providing something no one else has thought to, or providing it in an entirely different way it something to be celebrated. Opening on this topic is Debbie Hall from Aviva who is a key member of the Digital Channels IT leadership team, overseeing the development of the digital experience for Aviva customers globally. A little more about Debbie.. Her Favourite App – ASOS (love the new image search feature) Please welcome Debbie. Again please tweet @norfolkchamber and use #TalkingTech17 if you have any questions.
- Pete Introduce the name of Digital Foundry Welcome all & partners Hear from our business, our teams and partners Engage plans for 2018 Thank you for all your hard work Hand to Daren – whats been happening internationally
- Thank you Debbie
- Closing out this morning’s presentations, we have Kieran Ball, Prison Voicemail who will talk about how him and his co-founder, Alex, came up with an innovative solution to the difficulties prisoners face trying to keep in touch with their families. *Encourage audience to tweet questions (last chance)* Some tech background on Kieran. We asked Kieran what he hopes tech will be able to resolve one day.. and he hopes that one day technology will invent an autocorrect system that actually cauliflower. Please welcome Kieran.
- Thank you Alex and Kieran. Q&A Now it’s your chance to put your questions forward to this morning’s speakers. Please welcome back to the stage Dom, Dean, Debbie, Alex and Kieran. *they join the stage* Tweet Questions We’ll begin by answering some of the question’s you’ve tweeted in. *look at iPad for favorited tweets* Audience questions We’re now going to open the floor to questions. If you have a question please raise your hand and introduce your name and organization when handed the mic.
- Close keynote presentations That’s all we have time for the keynote presentations this morning. Thank you to all of our speakers and to you for your questions We’re going to take a quick refreshment break until 11.00am. Please help yourself to tea/coffee, found in the yellow space and on the bar in the Atrium, and take this opportunity to visit the exhibition through into the Atrium. After the break, we have the workshops, taking place in the Blue and Orange space. You will find the workshops you selected on your badges, if you have not got these on your badges, please ask a member of the Chamber staff. We will then return for the rest of the programme in the auditorium at 12.20
- Welcome back – I hope you found the workshops enjoyable and informative. I’m excited to present the next segment of today’s, the lightning talks! This series of short presentations delivered by local tech pioneers will be informative and thought provoking but will also be an opportunity to learn more about the developments in tech happening here in Norfolk.
- As before, please tweet any questions you have for any of the speakers by using the #TalkingTech17 and mentioning @norfolkchamber. Please try to include the twitter handles of the speakers.
- To kick things off, we have Stacey Harris from Fool Proof. Stacey is the Marketing Manager of Foolproof, an experience design agency. In order to set the scene properly, and to give Stacey a proper introduction, you may like to know: Favourite emoji: The winky face, as in opinion without it sarcasm comes across as insincere. Biggest IT mistake: She’s the reason they say “have you tired turning it off and on again” Please welcome Stacey
- Introduce myself, from Foolproof, experience design company I’m here to help you focus on getting a bit of a competitive advantage in a new part of search Unfair advantage if you implement voice search today rather than waiting
- People are more comfortable using them because they are so easily accessible now – especially since the introduction of Alexa in the home
- Not surprisingly 50% of searches on a mobile device are with voice 82% of mobile users use voice search for a local business 50% of mobile visitors who perform a local voice search will visit a store within one day 18% of local voice searches lead to a sale within 24hrs 20% of google searches on mobile are voice searches 60% of people using voice started using it in the last 12 months What this is saying is that voice search is big for finding location based services
- 15 years ago word-error rates of 20-30% Microsoft’s latest system has reached 5.9% which is the same as a human transcriber’s We need to find ways to interrupt people’s routines and persuade them to try something new Texting = 40 words per minute Speaking = 150 words per minute 42% of people use voice while driving
- Local SEO is more popular than ever with voice search, with consumers more frequently using searches like, “restaurants near me.” Mobile voice search is three times more likely to be used for local-based queries than text searches
- I’m going to give you three things you should be doing anyways, and a fourth one that you should be doing for voice search Free to list and improves your ranking Customer reviews – hours – address – photos Google’s mobile friendly test is free and can provide tips – shouldn’t have to zoom in to read text websites that are set up to answer questions of searchers rather than simply targeting specific keywords listen to how customers talk about your products create content pages that focus on longer conversational keywords an FAQ page is good for this type of content many voice queries begin with Who, What, Where, Why and How. Make sure you use the adverbs when creating questions for your FAQs page. 5. voice searching is still evolving, so staying on top of what it is will be key to success
- Thank you Stacey
- Next up we have Claire Riseborough founder at Step into Tech, a social enterprise aimed at building a tech community to support our children in educating them with tech knowledge. Please welcome, Claire.
- As with before, please do tweet any questions you have for Claire and any other speaker by tweeting using the #TalkingTechQA @NorfolkChamber
- Our next speaker is Tim Robinson, CEO at Tech East. His most used Emoji? The smiley face that winks. And the problem he wishes tech will resolve in the future? to be able to have an app that could store all the loyalty points from all his favourite indy coffee houses. Welcome, Tim.
- Thank you, Tim
- Our next speaker is James Horne, CEO at BlueSky UAV Specialists.
- This will be your last chance to get in your tweets for our speakers.
- Our final lightning talk this afternoon is Peter Green, Joint MD at CSS Cloud Ltd.
- Introduce Panel Q&A. Now it’s your chance to put your questions forward to this afternoon’s speakers. Please welcome, Stacey, Claire, Tim, James and Peter. Twitter q’s – we will begin by looking at the tweets you have sent in to ask the speakers. and then take to the floor for audience Q’s. please raise your hand if you have a question and a member of the chamber team will come over with a mic.
- Close event I’m afraid that’s all we have time for today, I hope you have enjoyed hearing from our speakers and engaging in the workshops as much as I have. Thank you for all your questions and for being a fantastic audience. Thank you to all our speakers and workshop hosts for providing such a inspirational, thought provoking event. To our sponsors Barclays, Eagle Labs and Computer Service Centre Thank you to The Space for providing such a fantastic venue To our exhibitors for providing our most engaging, interactive stands to date. And finally, thank you all for coming today. Please feel free to join us for buffet lunch and refreshments which are now served in the atrium. Please also take this opportunity to visit the exhibition one last time - There are some exciting offers taking place among the exhibitor’s, so don’t forget to visit the stands! Before you leave, I would just like to ask for a show of hands as to who in the audience is familiar with GDPR? We just wanted to take the opportunity to inform you that the Chamber will be looking to hold a series of webinars and regular newsletters and an event in November regarding the big topic. We will send more details in the post event email. I hope you had an enjoyable and productive morning and look forward to catching up with you at future chamber events, especially our next large scale event, the B2B event taking place on 12th October at the NCFC.