1. Topic 8: Learner behaviours TAEDEL401A Plan, organise and deliver group-based learning IBSA Participant Workbook pages 71to 82

2. At the end of this session you should know how to: identify different learner behaviours maintain positive learning relationships. maintain regulatory record-keeping requirements maintain instructional materials and information. © 2010 Innovation and Business Industry Skills Council Ltd

3. Tuckman’s group behaviour © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook pages 71

4. Managing group dynamics communication patterns decision making climate and atmosphere of the learning environment cohesion and participation power and influence the facilitator the content. © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook pages 73

5. Resolving conflict act quickly stay removedfrom the conflict separate the act from the actor listen actively identify the needs of those in the conflict solutions should come from agreement. © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook pages 76

6. Why keep records? keep track of learning outcomes maintain standards of performance and other quality indicators qualitative and quantitative risk management procedures. © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook pages 80

7. AQTF compliance AQTF compliance element 1.1 The RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment element 2.6 Learners have timely access to current and accurate records of their participation and progress element 3.4 The RTO manages records to ensure their accuracy and integrity. © 2010 Innovation and Business Industry Skills Council Ltd

8. Evaluations self-evaluation reflection reviews and reports type of data reaction immediate learning application performance. keeping records. © 2010 Innovation and Business Industry Skills Council Ltd

9. The next step maintain regulatory record-keeping requirements maintain instructional materials and information. © 2010 Innovation and Business Industry Skills Council Ltd