2. Sistem
Kumpulan dari elemen-elemen yang saling berkaitan atau berinteraksi
Sistem Manajemen Mutu
Sistem Manajemen
Kumpulan dari elemen-elemen sebuah organisasi yang saling berkaitan atau
berinteraksi untuk menerbitkan kebijakan, sasaran dan proses untuk mencapai
sasaran tersebut
Bagia dari sistem manajemen yang berkaitan dengan kualitas
(Sumber: ISO 9000:2015)
3. (Sumber: iso.org)
ISO 9001 adalah standar manajemen mut
yang dikenal secara global
ISO 9001 membantu organisasi dengan
semua ukuran dan sektor untuk
meningkatkan kinerja dan memenuhi
harapan pelanggan,
Persyaratan ISO 9001 berisi tata cara
untuk menetapkan, menerapkan,
memelihara dan terus meningkatkan
sistem manajemen mutu
4. (Sumber: ISO 9000:2015)
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PRINSIP SISTEM MANAJEMEN
MUTU (CLAUSE 2.)
5. • Business benefits include:
• Customer confidence: The standard ensures that organizations
have robust quality control processes in place, leading to
increased customer trust and satisfaction.
• Effective complaint resolution: ISO 9001 offers guidelines for
resolving customer complaints efficiently, contributing to timely
and satisfactory problem-solving.
• Process improvement: The standard helps identify and eliminate
inefficiencies, reduce waste, streamline operations, and promote
informed decision-making, resulting in cost savings and better
outcomes.
• Ongoing optimization: Regular audits and reviews encouraged
by ISO 9001 enable organizations to continually refine their quality
management systems, stay competitive, and achieve long-term
success.
Source : iso.org
6. • What is a management system?
• A management system is the way in which an
organization manages the interrelated parts of its
business in order to achieve its objectives. These
objectives can relate to a number of different
topics, including product or service quality,
operational efficiency, environmental performance,
health and safety in the workplace and many
more.
• For some organizations, especially smaller ones, it
may simply mean having strong leadership from
the business owner, providing a clear definition of
what is expected from each individual employee
and how they contribute to the organization’s
overall objectives, without the need for extensive
documentation.
7. • The benefits of an effective management
system to an organization include:
• More efficient use of resources and improved
financial performance
• Improved risk management and protection of
people and the environment
• Increased capability to deliver consistent and
improved services and products, thereby
increasing value to customers and all other
stakeholders
