Join Matthew Berg, Synacor E-mail Lead Engineer, to this video series about Operation Zimbra Collaboration for Service Providers. In this first part Matthew will talk about Synacor as a Service providers for CSPs.

1. SYNACOR MAIL –
OPERATING ZIMBRA FOR SERVICE PROVIDERS
Contains proprietary and confidential information owned by Synacor, Inc. © / 2015 Synacor, Inc.
Synacor, Inc.
Matthew Berg
Synacor E-mail Lead Engineer
March, 2016
PART 1

2. Synacor Mail – Operating Zimbra for Service Providers
1. Synacor as a Service providers for CSPs
2. Synacor Operations
3. Geo-Redundant Deployment of Zimbra
4. Future Directions
Contains proprietary and confidential information owned by Synacor, Inc. © / 2015 Synacor, Inc.

3. MATTHEW BERG
SYNACOR E-MAIL LEAD ENGINEER
Contains proprietary and confidential information owned by Synacor, Inc. © / 2015 Synacor, Inc.
2
MATTHEW BERG AND SYNACOR
1998 FOUNDED
FOUNDED AS WHITE LABEL MAIL SERVICE COMPANY FOR CSPS
2000 RENAMED AS SYNACOR
RENAMED AS SYANCOR WITH THE MERGER OF PORTAL COMPANY [MY PERSONAL]
BERG JOINED SYNACOR. HE HAS BEEN CONDUCTING MAIL SERVICE ENGINEER SINCE.
2006 SYNACOR MIGRATED TO ZIMBRA
SYNACOR DECIDED TO USE ZIMBRA AS THE MAIL PLATFORM. THE FIRST LARGE-SCALE CSP CUSTOMER
OF ZIMBRA
2016 CURRENT
SYNACOR HAS BECOME TECHNOLOGY, SERVICE, AND REVENUE PARTNER FOR PORTAL, VIDEO, ID AND
MESSAGING PLATFORM WITH ADVERTISEMENT BUSINESS.
MR. BERG HAS BEEN CONDUCITNG MAIL SERVICE DEVELOPMENT AND OPERATION SINCE SYNACOR HAS
DEPLOYED ZIMBRA ON 2006. HE HAS A VAST EXPERIENCE OF LARGE SCALE MAILBOX MIGRATION, MULTI-
TENANT SERVICE PROVIDER DEPLOYMENT, DEVELOPMENT AND OPERATION. HE IS CURRENTLY WORKING
AS THE KEY LEAD FOR DEVELOPING APPLICATION ON TOP OF ZIMBRA. HE IS ALSO FLUENT IN VARIOUS
MAIL SYSTEM TECHNOLOGY.

4. Contains proprietary and confidential information owned by Synacor, Inc. © / 2015 Synacor, Inc.
1. SYNACOR AS A SERVICE PROVIDERS FOR CSPS
3

5. Contains proprietary and confidential information owned by Synacor, Inc. © / 2014 Synacor, Inc.
HOSTED/MANAGED EMAIL
o Six Datacenters
o Columbus, Atlanta
o Synacor Hardware/Synacor Datacenter
o Synacor Software/Management/Support
o Toronto, Amsterdam
o Region specific
o Synacor Hardware/Synacor Datacenter
o Synacor Software/Management/Support
o Denver, Dallas
o Client Hardware/Client Datacenter
o Synacor Software/Management/Support
Contains proprietary and confidential information owned by Synacor, Inc. © / 2015 Synacor, Inc.
ATLANTA
COLUMBUSDENVER
AMSTERDAM
European
Data
Center
DALLAS
TORONTO

6. Contains proprietary and confidential information owned by Synacor, Inc. © / 2014 Synacor, Inc.
SYNACOR’S EMAIL MANAGEMENT SCOPE
o 20 Service Providers - Cable
Operators/Telephone Companies/Satellite
Operators
o North America
o Latin America
o Europe
o 8+ million Mailboxes
o Active accounts
o Most service providers prune inactive
o 16 Zimbra Clusters
o 6 customers Multi-tenant system
o Remainder of customers on single tenant
o Range of Versions from 7.2 – 8.0
o 1+ PB of unique mail blob storage
Contains proprietary and confidential information owned by Synacor, Inc. © / 2015 Synacor, Inc.
ATLANTA
COLUMBUSDENVER
AMSTERDAM
European
Data
Center
DALLAS
TORONTO

7. 6Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.
ZIMBRA MESSAGE STORE LDAP DIRECTORYPROXY
SCALITY SAN
MTA
CLIENT AND/OR SYNACOR
MANAGEMENT SYSTEMS
CLIENT SYSTEMS
Inbound/Outbound Mail
Data Feeds
Provisioning
Account Creation and Webmail SSO
POP/IMAP/HTTP
Inbound
Mail
Outbound
Mail
Account and
System Lookup
6
EMAIL SOLUTION – BEST OF BREED [ILLUSTRATIVE, SYNACOR PERIODICALLY UPGRADES COMPONENTS]
Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.

8. 7Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.
 Ten years as a Zimbra customer
 Ten years of operational experience
 Ten years of customizing and extending Zimbra
 Dozens of large scale migrations
ZIMBRA @ SYNACOR
@

9. 8Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.
MANAGING AT SCALE
• 4 Teams Providing Ops Management
• 24x7 Network Operations Center (NOC)
• 24x7 Technical Support Services (TSS)
• 24x7 Email Operations Administration
• 8x5 Email Systems Engineering
• Web Management Console
• NOC and TSS tools
• Quick Evaluation and Remediation
• API/Command line Management
• Email Operations and Systems Engineering
• Deeper troubleshooting/management
• Zimbra tools + Puppet + MCollective + custom scripts
8Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.

10. 9Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.
TRACK RECORD OF HIGH RELIABILITY
• Synacor email platform has been designed to provide
the highest level of availability and reliability for our
customers
• Platform is designed to isolate risk, with any potential
outages affecting a small subset of the users
• Enabling Synacor to meet and exceed the SLA
commitment we provide
SLA PERFORMANCE
2012 - 99.98%
2013 - 99.99%
2014 - 99.99%
9

11. 10Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.
SCALITY EXPERIENCE
o Stats:
o 4 production Rings
o 781 TB Unique Storage
o 4 PB total disk across rings
o 112 servers
o 1500+ Disks
o One of the longest running Zimbra-Scality
customers:
o Launched 2012
o Running multiple production rings
o 3 datacenter specific rings
o 1 stretch ring across datacenters (~912 km)
o Test/Dev/Pre-production rings
o High Reliability/Availability
o Application Updates
o Hardware Capacity Increases
o Hardware Failure Replacements

12. 11Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.
ZIMBRA UPGRADES
o Key Techniques:
o Move away from pure upgrade to mailbox moves
o Roll out as many UI changes in advance of backend
changes
o Upgrade a small base of users first and validate
assumptions and understand how many calls, and what
the calls are about
o Longest Running customer – 3rd Largest US
Telco:
o Launched 2006 - ZCS 4.0
o Upgrade 2007 – ZCS 4.5
o Upgrade 2008 – ZCS 5
o Upgrade 2010 - ZCS 6
o Upgrade 2013 – ZCS 7.2
o 2nd Longest - 9th Largest US Cable co:
o Launched 2007 – ZCS 4.5
o Upgrade 2009 – ZCS 5
o Upgrade 2010 – ZCS 6
o Upgrade 2014 – ZCS 8

13. 12Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.
MIGRATION
o Synacor, a trusted partner, who has
managed over 20 migrations in the last
three years for ISPs, MVPDs and Telcos
o Proven tools and platform to support
migrations from most major platforms
o Hosted solutions like Openwave,
Mirapoint, Oracle, AtMail, and Zimbra
o Cloud based platforms like Google,
Microsoft, Tucows, Hostopia, and more
o Team has years of experience providing
the services required for migration
o Technical Migration Details
o Customer Experience Details
o Project and Program Management
Expertise
o Customer Training and Marketing
experience
Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.

14. Synacor Mail – Operating Zimbra for Service Providers
1. Synacor as a Service providers for CSPs
2. Synacor Operations
3. Geo-Redundant Deployment of Zimbra
4. Future Directions
Contains proprietary and confidential information owned by Synacor, Inc. © / 2015 Synacor, Inc.

15. THANK YOU
Contains proprietary and confidential information owned by Synacor, Inc. © / 2015 Synacor, Inc.