Sydney Salesforce NFP user group july 2011
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Slide deck as presented to the Sydney Salesforce NFP User Group on July 27th 2011
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Sydney Salesforce NFP user group july 2011
- 1. Kevin AkermanisSr. Sales Engineer
- 4. But you’d like to be here: You’re working here: Why bother with Formula Fields and Workflows?
- 12. Most recent donation date
- 23. Reminder to Contact Next Year
- 24. Email
- 25. Send a Thank You Note
- 26. Field Update
- 35. Salesforce Help & Training
- 37. Salesforce Help & Training
- 40. Creating Formulas to Enhance Your Apps
- 43. Real-Time Enterprise Collaboration App Updates Feeds File Sharing Security & Sharing Model Groups Status Updates Real-Time Analytics Profiles
- 44. Best Practice Process Dashboards Mobility
Editor's Notes
- Today, I’d like to walk you through an overview of salesforce.com and I’ll cover that in four parts:- First, give you high-level pitch for our corporate vision and where the industry is headed- Second I’ll walk you through our Sales Cloud 2 application, followed by our Service Cloud 2 application and then our Force.com platform.You’ll note that our vision for Cloud is very different from any of our competitors and this will help you differentiate to your prospects and customers. Core to this direction is Chatter, the first real-time collaboration cloud for the enterprise. As you’ll see from this presentation, we’ve built Chatter into all of our existing applications and our platform. This presentation is intended to be used in conjunction with our corporate overview presentation that also includes more details on cloud computing and our company.Now, you’ll want to customize this presentation for your customers and prospects and tailor the stories so they are relevant to your audience.
- Before Salesforce, our customers all had a common problem.When their customers wanted customer service and an answer to their question, they don’t want to pick up the phone today. Instead, they jump onto Google and type in their question. Or they go to Twitter to reach out to the community for an answer. They are looking for faster ways than sitting on hold on the phone with someone that may not have the right answer.Unfortunately, yestersday’s call centers don’t work with Google, Twitter, Facebook or community sites. Companies are struggling with how to bridge the gap between their existing call center technology and The Cloud, where their customers are today.
- How did we deliver this technology?Same concepts that are out there on the consumer web.With profiles, etc…