1. Susie Millager | Page 1
SUSIE MILLAGER
Tualatin, Oregon 97062
503-975-0998
SUMMARY
 Over20 yearsprojectmanagementexperience withavarietyof applicationsandhardware installations,
includingCustomerService Systems,HR/Benefits/Payroll,Retail LaborManagement,RetailPointof Sale
updates,MeteringandFieldOperations,AccountsPayable,SAP.
 Over20 yearsof experience inbusinessoperational analysis,businesssystemsanalysis,dataandsoftware
designandimplementation,customer/operational/systemssupport,customerservice,training,documentation.
 ProjectManagementexperience withProjectLife Cycles,MSProject,MS Office products,Budgeting,Scheduling,
Task Trackingfrom projectinceptionto implementation.
 Strongprofessional relationshipsandexperience workingwithexternal vendors,internal ITdepartments,and
customergroups.
 Over10 yearsof experience withQualityAssurance,includingthe managementandimplementationof Mercury
TestDirector andtrainingof staff in twoorganizations;Developmentof detailedtestplanstocoverbothmanual
and automatedprocessesforsoftware andhardware implementations.
 Experiencedindevelopingtechnical documentsforsystemsupportandtraining,detailedbusinessandsystem
requirementsandworkflows,aswell asassociatedtestscripts,businesstrainingdocumentsandoperational
support.
 Work Stream/Technical Leadforcomplex projectsrelatedtothe developmentof new systems,applications,and
interfacesinsupportof businessgoals,aswell asfortroubleshootingsystem, application,anddataissues.
 A goal-orientedteamplayerwithapositive attitude andstrongcustomerservice skills.
 Special Contributions:Over6 years’experienceinleadingvolunteercampaigns,groupfundraisers,and
company-sponsoredevents.
SKILLSET
Databases: Oracle
Data Conversions: PeopleSofttoADP,Oracle General LedgertoADP’sGeneral Ledger,
BenefitPackagestoBSwiftapplication;Oracle dataconversions
Financials: SAP,Oracle ADP
Microsoft: Excel,Word,Project,PowerPoint,Visio,MSWorks,Outlook
QA Applications: HP QualityCenter,MercuryTestDirectorand WinRunner
OperatingSystems: Windows,DOS
Languages: Cobol,Visual Basic,Delphi,PHP,Java,PL/SQL,limitedC#
Training: ProjectLife Cycle andMethodologies,ObjectOrientedDevelopment,
ProjectManagement,BusinessSystemsandOperational Analysis,
DiversityTraining
EXPERIENCE:
BizTek People / UTi Worldwide Portland, Oregon Aug 2014 to Present
Infrastructure SeniorBusinessAnalyst Contract
Global File Share ServicesProject: Implementationof aninfrastructure global file share service forall userstomitigate
risk,to standardize andconsolidatecritical filesinasecure environment,andtomaintainstandardsandcontrols
regardingsensitive businesscontent. Thiswasamulti-yearcritical infrastructure projectinvolvinganestimated80+
countriesglobally.
 Researched global branches/departmentsandanalyzedfile sharingof companyfiles foreacharea
 Coordinatedfileclean-upandmigrationstootherfile share environments,suchasSharePoint ornewfile share

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 Developed detailedrequirements specifictoeach branch /department
 WorkedcloselywithTechnical Leadtodevelopnew file share environmentbybranch/department
 Workedwithbranch /departmentmanagerstoverifyuseraccessto files;trouble-shootingasneeded
 WorkedcloselywithProjectManagerforprojectplanning, forecasting,andweeklystatusreports
BizTek People/PacifiCorp Portland, Oregon Jan 2012 to May 2014
ProjectManager QualityAssurance /FieldTestingContract (11/13 – Present)
 Managing fieldtestingforreplacementof emergencymanagement systems,includingscheduling,fieldlabor
time tracking,defecttracking,anddailystatusupdates.
 Managing systemapplication,conversion,andconfigurationdefects,usingHPQualityCenterandworkingwith
vendorsforresolution.
 Conductweekly internal testmeetingswithworkstreamleadsfortestupdates.
Work Stream/ Technical Lead/ QA Contract – Mobile RadioReplacementProject(MRRP) (1/12– 11/13)
 ProjectmanagementforMRRPSCADA updates, includingworkingwithinternal andexternal SCADA engineers
and BSA’sforestimatesandworkflows,orderingequipmentandworkingwithvendorsonshipments,tracking
and coordinatingsite progressof designsanddraftingphases,andworkingwiththe fieldtocoordinate the
installationof GEiBoxesandnewSCADA designs.
 ProjectmanagementforLoopIP(remote networking),includingworkingwithinternal engineersforestimates,
workflows,anddesigns,orderingequipment,tracking/coordinatingtasksbysite,andworkingwithfield
coordinatingthe installationefforts.
 Coordinatingeffortswithsystemengineers,ConstructionInspectors,businessunitcommunicationsmanagers,
fieldCommunicationTechnicians,andinternal projectteammemberstodecommissionoldfieldequipment,
whichincludes identifying/trackingequipmenttobe removedbyreviewingequipmentinSAP,removal status
and removal dates,identifyinglease agreements,andschedulingthe workwithcontractors.
 Coordinatingandfacilitatingradiosite developmentandconstructionwith leadTelecomEngineertodevelop
Statementsof Workand logical workpackages.
 QA leadtomanage outstandingtechnical issuesforall radiofrequencyandtelecomsites,whichincludes
entering/maintainingall issuesinQualityCentertrackingtool forauditing,trackingissuesinExcel,escalating
unresolvedissuesbyconductingregularlyscheduledmeetingswithexternal vendorandProjectOffice,
Engineers,DeploymentManagers,fieldcommunicationsmanagers.
 WorkingwithleadPrincipal Engineertocancel FCClicensesthatare expiringordeemedobsoleteinthe field.
 Budgetaryreviewforall radiofrequencyandtelecomsites,trackingandreviewingprojectcosts,adjusting
dollarsbetweensites(asneeded),completingnecessaryProjectLife Cycle documentstosupportthe project.
 CreatingprojectsandorganizingProjectLife Cycle documentationsandfieldequipmenttestresultsintocentral
repository,includingworkingwithinternal personnel toidentifywhichdocumentstoretainanddocument
retentionperiods.
 AssistingProjectOffice,FieldOperations,andEngineeringTeammemberswithcoordinatingfinal workefforts
for the mobile radioprojectthroughclosing.
 Facilitatingregularlyscheduledmeetingstodeterminefinalradioprofiling,includedfacilitationof finalradio
profilesandtesteffortspriortoreleasingprofile tothe fieldforimplementation.
 Leadingthe developmentanddocumentationtocreate a DisasterRecoveryPlan,whichincludesthe facilitation
of testplansfornode sites,datarecovery,andnetwork.
 WorkingwithsystemengineerstodevelopanddocumentaProductionSupportModel forFieldOperationsto
have the abilitytosupportthe newTait radioequipmentandassociatedsitecoverage areas.

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PacifiCorp Portland, Oregon May 2011 to Jan 2012
ProjectManager III,Contract
 Coordinatedeffortsof PCEngineering,Telecom, Infrastructure Team, andfieldpersonnel toscanhardware for
Stuxnetvirusinorderto satisfyNERCalerts,includedhardware analysis,Exceltrackingand scheduling,andtest
facilitationinsome cases.
 Managed the replacementof 68 barcode printersat37 fieldlocations,sinceexistingprinterswere obsoleteand
breakingdown;facilitatedtestingeffortsandsecurityprotocols,release schedule,andimplementationwith
external vendorandinternal teammembers.
 SAPTravel Management:Managedtrainingdevelopment,security,anddatatransition;assistedwithQA testing.
 ProvidedprojectfinancialsfromSAP.
 Managed data consolidationeffortandreport replacementtools;facilitatedbusinessandsystemanalysisfor
project.
HollywoodEntertainment Wilsonville,Oregon Oct 2001 to Feb2010
ProjectManager
 Managed integrationof the Payroll/HR/BenefitsapplicationsusedbyMovie Gallery,Inc.andHollywood
EntertainmentCorporations;includedsoftware implementationswithvendorsforUSA andCanada,data
conversionsbetweenapplications,aswell asbetweendatabases,rewriteof anin-house applicationinterface,
(includingcreatingthe prototype,requirementgathering,technical lead,testscriptanduse case development,
QA testing,andimplementation) customizedworkflows,implementationof over7new benefitvendorsand
packages,integrationof all existingflowsandprocessesforbothcompanies.
o Note:These systemsservedapproximately60,000 employeesinboththe USA and Canada
 Managed upgradestostore Time/Attendance/Schedulingapplications,including arewrite of the employee
schedulingsystem.
o Note:over2500 video/game stores(approximately25,000 employees) acrossthe USA use thissoftware
 Managed the upgrade of the ADP hostedPayroll /HR / BenefitssystemsfromEnterpriseversion2to Enterprise
version4,approximately55,000 employeeswereaffectedpositivelybythe upgrade.
 Managed the implementationof Bswiftbenefitsolutions,includingaconversionfromADP’sWinflexsolutionto
Bswift.Approximately30,000 employeesaffectedbythe change.
 Leduser securityanalysisandauditingeffortforSarbanes-Oxleycompliance andimplementation.
SeniorBusinessandSystemsAnalystandQA Tester
 BusinessandSystemsanalysis,maintenanceandsupport,testscriptdevelopment,testingandtrainingforboth
vendorandin-house applicationssupportingHumanResources,Payroll,Benefits,FieldandStore Operations,
Legal,RiskManagement,LossPrevention,andFieldFinance Labor.
PacifiCorp/ PacificPower Portland/Albany,Oregon Jun 1985 to Oct 2001
BusinessandSystemsAnalyst,ProjectManager,QA Tester
 Performedanalysisandledprojectsassociatedtothe currentCustomerService System(CSS)usedinthe Call
Center,includingbilling,fieldmanagement,meterreading,andreporting.
 CSS billinganalysis,developmentof training,developmentof testscriptsandtesting,andsystemdocumentation
 WorkedwithGT-X,IVR,CADOPS,OperationsMappingSystem, andthe EnterpriseDataWarehouse build.
 Created,designedandworkedwithdevelopertogenerate SummaryBillingforall customerswithmultiple
billingswithinthe PacificPowerBusinessUnit,whichwasbuiltintoCSS.
 Ledeffortto write testscripts,test,developtraining,andimplementMPCS (AccountsPayable);ledprojectand
analysisefforttotest andimplementMercuryTestDirector(QualityAssurance testingtool);workedwith
developertoimplementthe supportingWinRunnertool.
CustomerService Representative
 CustomerSpecialist,Billing(bothregularandexception)Specialist;AccountsPayableManagerandSpecialist;
Trainer;ActingMeterReaderSupervisor andFieldandmeteringspecialist.

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Supervisor
 ActingMeterReaderSupervisor andBillingSupervisor.
TrainingDevelopmentandDocumentation
 AccountsPayable ( 2 applications);SummaryBilling;BillingExceptions;CICS(CustomerServicedocumentation);
CSS (CustomerServicetraininganddocumentation);MercuryTestDirectorandBusinessProcessesand
procedures.
ADDITIONAL EDUCATION
 Fieldof Study:Psychology,OregonState University,Corvallis,Oregon
 Fieldof Study:General,LinnBentonCommunityCollege,Albany,Oregon
 Fieldof Study:DesktopPublishing,International School of Correspondence