1. Alexandra Quitugua
9738 Hidden Cross, San Antonio TX
330-990-2458
azquitugua1@malone.edu
Training, Development and Customer Service
Licensed Health Insurance Agent
Objective:
Licensed Health Insurance Agent with Bachelors of Science in Spanish Education seeking a
fulltime position with opportunities to advance and grow professionally with a company in a
business, office/clerical, or customer service type environment.
Skills and Achievements:
● Licensed to sell health insurance in the states of Texas, New York, Ohio, Mississippi,
Kansas, Indiana, Tennessee, and Virginia
● Certificate of Excellent Customer Service-AT&T Billing ISM Department
● Kappa Delta PI-International Honor Society in Education
● Sigma Delta Mu-National Hispanic Society Honoring Excellence in the Academic Study
of the Spanish Language
● Studied abroad, Spain
● Certificate of Honors in Academy Study-Walsh University
● Licensed to teach K-12 Education in the State of Ohio
● National Minority Leadership Award Winner-United States Achievement Academy
● Highly proficient with Microsoft Office Word and Powerpoint Presentation
● Currently studying French and Italian with the pursuit of returning to academic study
● Adept at designing and implementing curriculum structure to meet the diverse learning
needs of students from Kindergarten to 12th
grade
● Adept at incorporating classroom management techniques into daily activities
Experience:
Humana Inc. San Antonio, TX July 2016-Present
DMS Telesales Agent
● Inbound and Outbound Telesales Experience:
○ Educated prospective and current members about Humana’s Medicare Advantage
Plans, Medicare Advantage Prescription Drug Plans, Medicare Supplement Plans,
and Standalone Prescription Drug Plans offered in their area for the upcoming
year of 2017.
○ Set up in home appointment meetings, as well as seminar appointments for both
prospective members and current members to discuss all plan options in their
area, in order to provide members and prospects with the best opportunity for
them to make a well informed decision as to what plan would be best suited for
their needs.
○ Enrolled both current and prospective members into various plans.
2. VXI Global Solutions Inc. Canton, Ohio February 2016-May 16, 2016
ISM Billing AT&T Agent
● Answered Customers’ inquiries about their AT&T U-Verse and Direct TV bills
● Made installment due date adjustments for pending orders for customers
● Adjusted or modified current customers’ current Direct TV packages to find the perfect
package deals that suited all of customers’ wants, interests, and needs
● Provided excellent customer service with first call resolution intent to turn customers into
fans of AT&T services
Mancan Inc. Canton, Ohio June 2015 – January 2016
Temporary Worker
● Assembled and packaged products in a factory setting
● Assembled kits and other parts of products to fill orders in a warehouse setting
● Operated various plastic grinding machines in a factory setting
Canton City Schools District Canton, Ohio February 2015 – June 2015
K-12 Substitute Teacher
● Administered lesson plans in a K-12 school setting
● Managed students and maintained a positive learning environment
● Carried out all roles performed by the regular teacher for any given class
Junior Achievement of East Central Ohio, Inc. Canton, Ohio
● Assisted in the administration of activities for children during the Pre-K Fair at Timken
High School
Dukonía Seville, Spain 01/2014-05/2014
● Accompanied and assisted the elderly
Kappa Delta PI Chapter at Malone University Canton, Ohio 08/2013-12/2013
Secretary
● Managed all important notices to be received by all Kappa Delta PI members.
● Helped administer activities during group meetings and events
Malone University Canton, Ohio 08/2013-12/2013
Spanish Tutor
● Offered professional academic assistance for students who were either struggling with
their Spanish courses or were on academic probation
Education
3. Malone University, Canton, OH 2014
● B.S. Spanish Education
Trinity College, Seville, Spain
● Coursework and service work with the focus of Spanish culture and immersion.
Walsh University, North Canton, OH 2012
● Coursework in Spanish and French
