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[object Object],Survey Construction
General Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Be Clear... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Anchor Your Questions ,[object Object],[object Object],[object Object],[object Object]
Short Questions ,[object Object],[object Object],[object Object],[object Object]
Remember your Purpose ,[object Object],[object Object]
No Double-Barrels ,[object Object],[object Object],[object Object]
Avoid Bias ,[object Object],[object Object]
No Leading Questions ,[object Object],[object Object],[object Object],[object Object]
K.I.S.S. ,[object Object],[object Object],[object Object]
Do Not Embarrass  ,[object Object],[object Object],[object Object]
Types of Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example: Multiple Choice In general, television commercials tell the truth:  ___ all of the time ___ most of the time ___ some of the time ___ rarely ___ never  What is your favorite television network? ___ ABC ___ CBS ___ NBC
Example: Rating Scales  There are too many commercials on TV.  ___ strongly agree ___ agree ___ neutral ___ disagree ___ strongly disagree Please rate your level of agreement on the following statements, with 1 being strongly disagree and 5 being strongly agree:  * There are too many commercials on TV * Local news media is fair and balanced in its coverage
Example: Rank-Ordering Here are several common occupations. Please rank them in terms of their prestige. Put a 1 next to the profession with the most prestige, a 2 next to the one with the second most, and so on.  ___ newspaper reporter ___ banker ___ dentist ___ lawyer ___ police officer ___ politician ___ teacher ___ television news reporter

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Survey Construction

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  • 14. Example: Multiple Choice In general, television commercials tell the truth: ___ all of the time ___ most of the time ___ some of the time ___ rarely ___ never What is your favorite television network? ___ ABC ___ CBS ___ NBC
  • 15. Example: Rating Scales There are too many commercials on TV. ___ strongly agree ___ agree ___ neutral ___ disagree ___ strongly disagree Please rate your level of agreement on the following statements, with 1 being strongly disagree and 5 being strongly agree: * There are too many commercials on TV * Local news media is fair and balanced in its coverage
  • 16. Example: Rank-Ordering Here are several common occupations. Please rank them in terms of their prestige. Put a 1 next to the profession with the most prestige, a 2 next to the one with the second most, and so on. ___ newspaper reporter ___ banker ___ dentist ___ lawyer ___ police officer ___ politician ___ teacher ___ television news reporter

Editor's Notes

  1. Power of words... from author Frank Lutz. Luntz has 10 rules for great communication, which he details in his recent book, Words That Work. He summarizes his rules with 10 words: "simplicity, brevity, credibility, consistency, novelty, sound, aspiration, visualization, questioning, and context." Your site is dealing with a highly impatient customer. You need to get your words exactly right, because otherwise lots of those impatient customers will hit that Back button. The right choice of words is vital to effective communication. We joke about this, particularly in PR. Can you guess...? http://www.clemenskogler.net/film/grandcontent.htm