Surrender value is the amount a policyholder receives from an insurance company if they terminate their whole life insurance policy before maturity. It includes the savings and earnings portion of premiums paid over 3 years, minus any surrender charges. Guaranteed surrender value is a minimum of 30% of premiums paid excluding the first year. Special surrender value factors in paid-up value and any bonuses, multiplied by the surrender value factor which increases each year after 3. An example calculates special surrender value as 30% of paid-up value plus bonuses after 4 years of premium payments.