The document discusses warehouse efficiency, highlighting the importance of mobile technology in improving operations and productivity. Key findings indicate that 61% of large enterprises prioritize mobile technology, while 36% express dissatisfaction with the speed of adoption. It emphasizes the need for modern mobile solutions to optimize workflows and ensure integration with existing IT infrastructure.

1. Surprising Discoveries and Key
Takeaways on Warehouse Efficiency
A Conversation with VDC Research
Rob DeStefano
Product Marketing
Kelly Ungs
Sr. Director, OEM Partnerships
Eric Klein
Director, Mobile Software
VDC Research

2. Before we get started
Questions? – submit via Q&A chat
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3. Welcome Eric Klein!
VDC Research
Director, Mobile Software
eklein@vdcresearch.com
@eakleiner
+1 508.653.9000

4. Why Mobility Should be Playing a Role in Warehouse Efficiency
November 2017

5. 5© 2017 VDC Research Group, Inc.
Methodology: VDC’s Warehouse Mobility Research
Research Objectives Respondent Details
→Research mobile requirements for warehouse applications
→Evaluate next-generation mobile OS migration plans
→143 qualified survey respondents
→Mix of respondents in North American and in Europe
→Respondents were responsible for the selection,purchase,and/or support
of mobile solutions in warehouse deployment environments
→A mix of industries was resprented
Research Methodology Key Research Topics
→Online survey focused on technology decision makers supporting mobile
solutions for warehouse operations
→Survey was fielded in August of 2017
→Current investment in mobile solutions supporting warehouse operations
→Operational challenges faced and addressed
→Migration plans for existing legacy mobile solutions
→Next-generation mobile OS migration plans

6. 6© 2017 VDC Research Group, Inc.
Agenda
Today’s Realities in Warehouse Environments
 Pressure to Improve
 Many things to consider to evolve

7. 7© 2017 VDC Research Group, Inc.
Today’s Realities in Warehouse Environments
Primary type of mobile device issued to employees to
support warehouse applications
Current / planned deployments of mobile data collection
solutions to support warehouse operations
Upgrade plans for mobility solutions
supporting warehouse operations
Device ownership models currently in place

8. 8© 2017 VDC Research Group, Inc.
42% 40% 44%
30% 31%
42%
30%
43% 38%
26%
38%
35%
17%
7%
19%
22%
16%
12%
3%
7%
14%
7%
7%3% 3%
2%3% 7% 5%
1% 3% 2% 2%
0%
25%
50%
75%
100%
Healthcare Field Service Warehousing Manufacturing Retail Transportation
Completely disagree
Somewhat disagree
Slightly disagree
Neutral
Slightly agree
Somewhat agree
Completely agree
Mobile Technologies Have Become Essential
To Which Extent do you Agree With the Following Statement?
“Mobile Solutions are a Priority Within my Organization”

9. 9© 2017 VDC Research Group, Inc.
No Surprises as to Why Pressures are Building
 Organizations in the warehouse and logistics industry face significant pressures to improve their warehouse
performance.
 A safer work environment, decreased training time for new workers, less worker time spent on administrative tasks,
and lower turnover are among the range of labor costs that can reduced if mobile solutions are well planned and
integrated.
38%
18%
10%
8%
7%
6%
5%
4%
3%
Primary Warehouse Improvement Initiative for 2018
On-time shipments/ Getting orders shipped
faster
Reducing labor costs
Improving storage utilization
Reducing cost of errors
Improve perfect order rate
WMS upgrade
Efficiency in inbound/outbound handling, storage, inventory control as well as “pick and fill” is critical; slow and
inaccurate receiving, sortation and put-away is not an option.

10. 10© 2017 VDC Research Group, Inc.
No Surprises as to What is Driving Investments
Warehouse Professionals Stated Investment
Priorities:

11. 11© 2017 VDC Research Group, Inc.
Criteria Impacting Mobile Technology Investment Decisions
17%
19%
24%
28%
29%
32%
37%
38%
43%
Mobile OS on existing devices nearing End of Life (EOL)
Hardware OEM discounting support for Mobile OS
Age of installed base of mobile devices
Desire to upgrade applications to more modern/visual interface
Shift to web-based backend applications (WMS, ERP, etc.)
Expanding warehouse applications to include other capabilities such as voice
Meet security requirements
Optimize mobile worker workflows
Improving ease of use of mobile applications to reduce new employee…
0% 25% 50%
 Mobile solutions will be instrumental in helping with knowledge transfer.
 Optimizing workflows for mobile can liberate workers from tasks that tax productivity.
Criteria Impacting Mobile Technology Investment Decisions
(Importance rankings, top 2 box scores)
Surprise data:
Preparing for Microsoft’s most prolific Windows Embedded Operating Systems End-of-Life is essential for any organization
maintaining these deployments; the devices impacted are often required for day-to-day job-related activities/functions of their
users.

12. 12© 2017 VDC Research Group, Inc.
Recoding Legacy Applications is Costly
 Nearly half of our respondents cited cost/time as the primary barrier to upgrading mobile devices
and their associated applications
2%3%3%3%
8%
11%
11%
11%
48%
Concerns/Barriers Associated with Upgrading Existing Warehouse Mobile Devices and
Applications
Potential security concerns
Lack of migration tools
Uncertainty regarding next generation OS support from OEMs
Other (please specify)
Bugs with next generation platform
Migrating legacy applications
Performance of mobile solutions (response times)
Uncertainty regarding next generation OS options
Cost/time to recode legacy applications
Speed is king; improving and optimizing the UX of your apps can help ease the burden of training new employees, and
save time training seasonal employees. Delivering a touchscreen mobile experience to web-based ERP and SCM
applications on modern mobile hardware can eliminate costs associated with app modernization.

13. 13© 2017 VDC Research Group, Inc.
What Decision Makers Think About App Migration:
VDC asked warehouse professionals making technology decisions what the primary factors were
that are driving their organization to migrate/modernize their aging applications:
Not surprisingly, cost savings, speed and efficiency gains were main themes
“The ability to streamline our processes at multiple locations—we currently operate using different processes at our different locations.”
“Time constraints / resource allocation.”
“Space issues and WMS upgrade.”
“Strong ROI and KPI improvement opportunities."
“Hardware EOL is looming.”
“Our customers’ requirements are changing.”

14. 14© 2017 VDC Research Group, Inc.
Change is Coming

15. 15© 2017 VDC Research Group, Inc.
Key Takeaways
 61% of large enterprises (1,000+ employee firms) claim that mobile
technology is a critical priority for their organization to improve
operations and enhance productivity.
 36% of organizations were dissatisfied with the speed at which their
business was adopting mobile applications.
 Efficiency in inbound/outbound handling, storage, inventory control
as well as “pick and fill” is critical; slow and inaccurate receiving,
sortation and put-away is not an option.
 Mobile-enabled workers can perform tasks heads up and hands free.

16. 16© 2017 VDC Research Group, Inc.
Key Takeaways (Cont.)
 Optimizing workflows for mobile can liberate workers from tasks
that tax productivity.
 Modern mobile solutions can seamlessly integrate with your
present IT infrastructure.
 Our workforce is aging; new workers that join expect modern
mobile solutions.
 Mobile solutions will be instrumental in helping with knowledge
transfer.
 Creating new mobile applications that are properly integrated with
legacy systems requires a high degree of specialized skills and
additional software investments.

17. Request a Demo:
ivanti.com/velocity

18. Questions?
Rob DeStefano
robert.destefano@ivanti.com
@Rob_DeStefano
Kelly Ungs
kelly.ungs@ivanti.com
@KUngsIvanti
Eric Klein (VDC Research)
eklein@vdcresearch.com
@eakleiner

19. Thank you