This document is a resume for Suresh Kumar Changra, who has over 15 years of experience in hospitality management. He has expertise in areas such as floor management, guest relations, administration, training, and ensuring customer satisfaction. Currently he works as a Captain at Radisson Club Lounge, where his responsibilities include handling international clients, evaluating feedback, and developing team and operational standards. He aims to add value to organizations through his knowledge, skills, and drive for quality service.