Supporting the frontline during the Coivd-19 pandemic: the HSE National Library response
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The document summarizes the response of the HSE National Library service during the Covid-19 pandemic. Key actions included redeploying library staff to support frontline pandemic response efforts such as contact tracing and operating helplines. The library also established a digital knowledge service to continue supporting health workers remotely through virtual reference and an AI chatbot. What worked well was the leadership response, staff willingness to adapt, improved communication through new channels, and new partnerships. Areas for improvement include streamlining technology and ensuring staff wellbeing during remote work. Overall lessons highlighted the importance of staff, resilience, evidence-based practices, kindness, and community.
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Supporting the frontline during the Coivd-19 pandemic: the HSE National Library response
- 1. Supporting the frontline during the Coivd-19 pandemic: the HSE National Library response Aoife Lawton HSE Library CILIP Ireland/LAI Joint Conference, April 2021
- 2. Supporting the frontline during the Covid-19 pandemic: the HSE National Library response Friday 16th April 2021 Aoife Lawton, HSE National Health Service Librarian
- 3. Outline • Background and Context • Key Actions by HSE National Library Service • What worked well • What could be improved • Learning lessons
- 4. 100,000 Employees Remit: run all public health services in Ireland Dr. Stephanie O’Keeffe National Director, Strategic Planning & Transformation Dr. Ana Terres Assistant National Director, Research and Evidence Aoife Lawton General Manager NHLKS Background Research & Development Health Intelligence
- 5. • 29 Physical Library Sites • 26 in Acute Hospitals, 3 in other settings • Became a national service in 2017. • First Strategy 2018-2023 • 58 Staff, 54.09 WTE, 39 Full-time Context
- 6. The Plan:
- 7. “Everyone has a plan until they get punched in the face” – Mike Tyson Image attribution: Marcus Cyron
- 8. Key Actions • Redeployment • Digital Knowledge Service • Evidence Team
- 9. Friday 13th March 2020 All HSE libraries closed Staff redeployed to different areas of public health: • Contact tracing • National Covid-19 helpline • Occupational Health • Health Protection Surveillance Centre
- 10. Digital Knowledge Service Keeping the digital lights on • Virtual Reference Desk Team • LiBot LAMA “Library Ask Me Anything” • Rolling out National eHealth Library Communication for staff • SLACK
- 11. Evidence Team
- 14. What worked well? Leadership, Staff Response, Opportunities Communication • Ops: weekly management team meetings in 2020 • SLACK • 5 Nations Knowledge Exchange • Library Association of Ireland • MU webinar Community • Answering our National Call • Agility and adaptability of staff New Partnerships: • Clinical Design & Innovation Office of the Chief Clinical Officer • Integration with R&D • New Panel of HCP • NDTP (Makerlabs)
- 16. What could be improved? Technology Zoom… WebEx… MSTeams Shared Drive Wellbeing WFH not for everyone Redeployment Matching skillset
- 17. Lessons We are nothing without our staff Resilience is key Trust the evidence Be Kind We will get through this together and arise stronger
Editor's Notes
- In this presentation I will give the background and set the scene of the Health Service Executive as an organisation and the position of the National HSE Library Service within it. I’ll outlined the key actions undertaken as part of the National response to COVID-19; Like all libraries and librarians we have embraced new ways of working. The pandemic has allowed given us all pause for thought and reflection. I’ll reflect upon what has worked well, what could be improved and lessons we continue to learn as a national service.
- The HSE is the biggest public sector employer in the State. It is responsible for the management of all public health services in Ireland. In terms of positioning, the National Library Service is 1 of 3 units that make up Research and Evidence. The other 2 are R&D and Health Intelligence. There are 4 steps above the library service in the hierarchy of the overall management and governance structure of the HSE.
- We became a national service in 2017. Prior to this, libraries were organised regionally, aligned to a pre-HSE era i.e. 2004. We are undergoing a major change programme.
- Acknowledge work of Laura Rooney Ferris
- Acknowledge work of Brendan Leen and volunteer librarians
- 3 of our 6 teams (very reduced) kept going: Digital (Keep online services up and running & develop new ones) Evidence (Covid-19 Evidence Response Team) (DoH weekly update) Information Skills (online CPD for library staff & users) The fact that we were and are a national service meant that there was better governance over the service and staff could be brought back from redeployment.
- Priorities for 2021: Staff health and wellbeing (Covid-secure libraries) Integration of service: events: Staff Engagement via 2 virtual townhalls, 1 wellness event May 2021 Efficiencies and effectiveness: Ops management team in place (centralisation to be discussed ILL/Document supply) eHealth Library Rollout (funding, procurement, MoUs, BMJ BP launch, communication & EHR integration) Branding (Feb 19th Virtual Townhall held, Focus Groups due March) Innovation & new initiatives – MakerLabs, Wikipedian in Residence, New / Refurbished libraries