The document summarizes the history and facilities of two hotels - The Leela Group of Hotel in India and Country Inn & Suites By Carlson in the US. The Leela Group was founded in India by Captain C.P. Krishnan Nair and the first hotel was launched in Mumbai in 1988. It aims to provide luxury accommodation matching international standards. Specific hotels mentioned include The Leela Kempinski Kovalam in Kerala. Country Inn & Suites was founded in the US in 1938 and has expanded internationally. It is known for vegetarian cuisine. Both hotel chains emphasize traditions of hospitality from their home countries alongside world-class facilities and service.

2. Presented By : Sunny Gond
Assessor : Mrs. Navneeta Mital
Batch : X 2
Year : 2017 - 2018

3. • I take this opportunity to Thank our Hospitality
trainer Mrs.Navneeta Mital for the great support
he has given through his training sessions. He
helped us a lot in doing this presentation as well
as the theme presentation.

5. Introduction
 This assignment is about the history & facilities of one
domestic hotel and one international hotel
 Hospitality is the friendly and generous reception and
entertainment of guests , visitors or strangers
 The word hospitality is derived from the Latin word hospes
meaning host guest
 we can also define hospitality as taking care of the guest and
fulfill their needs
 The hotel industry is one of the oldest industry in the world
 Hotel industry has developed and progressed with the travel
and tourism industry

6. The hotels which I have selected..
 Domestic
 THE LEELA GROUP OF HOTEL
 International
 COUNTRY INN & SUITES BY CARLSON HOTEL

9. The company was founded by Captain C.P. Krishnan Nair.
Capt.Nair served in the Indian national army under Netaji Subhash
Chandra Bose.
He helped his father-in-law in the latter's garment export business.
While visiting various countries, he realized the need for a luxury hotel
chain in India that could measure up to international standards
He went ahead and launched the first hotel in Mumbai as hotel leela, in
1988.
The group has then gone ahead to develop fine hotels across the other
cities.
The Leela Group of Hotel History
.

10.  In Capt. Nair’s case, this vision has flowered, given his unshakeable
belief in India's ability to compete with the best in the world as an
equal.
 Achieving these levels of excellence has been the result of a three
pronged business strategy, best described in the words of Capt. Nair
 Fundamental to our business is the all pervasive Indian tradition of
hospitality. Secondly, we honour the cultural heritage of India. Lastly,
we operate on the basis of world class technology, backed up fully by the
commitment of the staff.
Capt. Krishnan Nair.
Chairman - The Leela Group of Hotels.

11. The Leela Kempinski Kovalam
 The Leela Kempinski Kovalam Beach, Kerala was built to be the ultimate
luxury hotel for people seeking refuge from big-city stress.
 This is the precise reason why its stunning location is in very close proximity
to Nature’s splendors.
 The leela kempinski, Mumbai and the leela kempinski goa are two of the best
hotels in India, and have also won considerable international acclaim. For
this to have been achieved in 12 short years is nothing short of remarkable.

12. The Leela Kovalam offers a range of services and
facilities for both your leisure and pleasure.
 An exclusive beach
 Badminton
 Beach Volleyball
 Car parking and valet services
 Excursions and day picnics
 Fitness centre
 Florist
 Tennis
 Yoga lessons
 Jogging track
 Snooker
 Library

13. IN-ROOM
Bath with walk-in showers
 Tea/Coffee making facilities
Mini bar
 Free newspaper
 Room service 24 hours
 Satellite television
Internet access
Laundry and dry cleaning
 Wake up call service
Doctor on call
 Smoke detectors and sprinkler system

14. OTHER FACILITES
DINE
DINE BAR

15. ROOMS AND SUITE
SUITE ROOM
DELUXE ROOM

16. SPA- THERAPY
ROOM
CONFERENCE HALL

17. Sky Bar
Coffee shop

18. Hyderabad
Delhi
Chennai
Pune
Udaipur
18

19. Some pictures of the leela hotel
19

21.  The company was founded by Curtois L Carlson .
 CI&S Opened its first hotel in Burnsville Minnesota in 1938
 Hotel Country Inn Rezidor hotel group Ltd is a US hotel company, currently with
many deluxe hotels, located in USA, Canada, India, Mexico and etc.
 While visiting various countries, he realized the need for a luxury hotel chain in
India that could measure up to international standards
 The Country Inn & Suites, is an All Vegetarian Cuisine hotel, which is our
USP(Unique Selling Proposition).
 The group has then gone ahead to develop fine hotels across the other cities.
Country Inn History
.

22.  With more than 1,300 hotels worldwide, covering all segments from economy to upper
upscale, Accor hospitality, the Accor's hotel offering, offers hotel services tailored to
each customer’s needs.
 Accor has long positioned itself in 81 countries around the world as a provider of
innovative services to meet growing demand for solutions that enable companies and
public institutions to improve productivity, while responding to the legitimate
aspirations of their employees and for a better quality of life
 Fundamental to our business is the all pervasive USA tradition of hospitality. Secondly,
we honour the cultural heritage of USA. Lastly, we operate on the basis of world class
technology, backed up fully by the commitment of the staff.
Capt. Curtois L Carlson .
Chairman - The Country Inn Group of Hotels.

23. Country Inn & Suites By Carlson
 The Country Inn & Suites By Carlson , Inc largest operates a network of hotel
resort, built on a rock face cradled between two wide sweeping beaches with
a stunning view of the famous country inn coastline
 Achieving these levels of excellence has been the result of a three pronged
business strategy, best described in the words of Capt. Curtois L Carlson
 This is the precise reason why its stunning location is in very close proximity
to Nature’s splendors.

24. The COUNTRY INN offers a range of services and
facilities for both your leisure and pleasure.
 Babysitting/Child Services
 Concierge
 Parking
 Laundry/Valet Services
 Handicapped Rooms
 Modem Lines in Room
 Non-Smoking Rooms/Facilities
 Free Newspaper
 Mini Bar
 Bar/Lounge
 Restaurant
 Pool
 Fitness Center and Spa

25. Lobby in Country Inn

26. IN ROOM BREAK FAST
BREAK-FAST
FREE –DATES IN ROOM

27. STANDARD ROOM
EXECUTIVE TWIN ROOM

28. EXECUTIVE SUITES
EXECUTIVE CULB ROOM

29. POOLS

30. Meetings & Banquets
Facilities
The hotel’s state- of-the art conference facilities spread over a wide
range of fully equipped conference halls, well appointed meeting rooms
and lounges.
Quintessential hospitality and warmth makes it the perfect venue for –
Residential conferences, Day Conferences, Training session, Exhibitions,
Product launches, Fashion shows and Social functions.

31. GRAND BALLROOM

32. IMPERIAL

33. ROYAL HERITAGE

34. BUINSESS CENTER BOARD ROOM

35. Landon (U.K)
U.S.A
Dubai
America
India
35

36. Some pictures of the Country Inn hotel
36

37. Facilities Of Hotelsz International Domestic
Air condition control Yes No
24 hour Hot water Yes Yes
Bath Tub Yes Yes
24 hrs room service Yes Yes
FTelevision Yes Yes
Swimming pool Yes Yes
Spa Yes Yes
Gym Yes No
Restaurants Yes Yes
Wi-fi connection Yes Yes
Car and Limousine service Yes No
Laundry and Dry Cleaning Yes Yes
Doctor on call Yes Yes
Foreign currency exchange Yes No
Courrier Service Yes No

38. COMPERISON IN BOTH HOTELS
TOPIC INTERNATIONAL DOMESTIC
NO OF ROOMS There are 480 rooms There are 900 to 1050 rooms
NO OF EMPLOYEES There are 1180 employees There are 1100 employees
WIFI In COUNTRY INN 299 [ INR in
24 hrs.]
In The LEELA [ 2009 NR in 24
hrs. .]
FAMOUS RESTAURANT Bukhara and dumpukt Mango tree restaurant

40. About Housekeeping
 Housekeeping refers to the management of duties and
chores involved in the running of a household, such as
cleaning, cooking, home maintenance, shopping, laundry and
bill pay. These tasks may be performed by any of the
household members, or by other persons hired to perform
these tasks. The term is also used to refer to the money
allocated for such use. By extension, an office or
organization, as well as the maintenance of computer storage
systems.

42.  Every house, whether private, like yours, or commercial like offices, shops,
hotels, hospitals, clubs, etc., needs to be kept clean and tidy, so that it looks
inviting to all. This is where housekeeping comes in. Cleaning and
maintenance services can be spotted very easily anywhere.
 The basic concept of housekeeping has started from keeping a domestic
houseclean and has gradually come to maintaining high standards of
cleanliness and maintenance at commercial levels. Besides this ,
housekeeping should also contribute to the saving in costs of labour, cleaning
material and equipment, furnishings and the like in every type of
establishment
Introduction to Housekeeping

43. Housekeeping is a department that deals essentially with cleanliness and
all the related works that attached to it.
The hygiene of housekeeping is essential. One can clean by dirty methods,
but in our courses we have to stress and demonstrate clean and correct
method. The hygiene factor must always be present
Housekeeping in a hotel provides the accommodation for the guests. A
guest spends more time alone in the room than he spends alone in any
other part of the hotel, therefore he can check on the standards of
cleanliness of a room and he doesn’t find it clean then he would loose his
confidence in the hotel and change over to another one.
Importance of Housekeeping

44. SRUCTURE OF HOUSEKEEPING DEPARTMENT
Structure of Housekeeping Department for large
property/luxury hotel.
EXECUTIVE
HOUSEKEEPER
ROOM
SUPERVISOR
ROOM
ATTENDANT
HOUSEMEN
PUBLIC AREA
SUPERVISOR
PUBLIC AREA
ATTENDENT
LAUNDRY
SUPERVISOR
LAUNDRY
ATTENDENT
LINEN
SUPERVISOR
LINEN MAID
ASSISTANT

45. Structure of Housekeeping Department for small
property/economy hotel.
EXECUTIVE
HOUSEKEEPER
FLOOR
SUPERVISOR
MAIDS
LINEN ROOM
SUPERVISOR
LINEN ROOM
CLERK
PUBLIC AREA
SUPERVISOR
MAIDS
ASSISTANT
EXECUTIVE
HOUSEKEEPER

46. Hierarchy Chart
General manager
Front office manager House keeping manager
Front office assistant Deputy house keeper
Floor supervisor
Desk supervisor
Public area supervisor
Linen and uniform s
horticulturist
housemen
Room attendants
Runner attendants
Public area attendant
Cloak room attendant
Head Gardner

47. ROOM
HOUSEKEEPING
DEPARTMENT AREAS
-DINING AREA
-BANQUET AND
CONFERENCE
-SALES AND
ADMINISTRATION
OFFICE
-PARKING AND
FRONT AREA
OTHER AREAS
-ENTRANCE
-LOBBY
-FRONTDESK
CORRIDOR
PUBLIC AREA
-SUITE
-DELUXE
-SUPERIOR

48.  The Housekeeping Department is responsible for the daily and periodic
cleaning of guest's rooms; and in most cases, public areas.
 This department has in its care, linen and furnishings, carpets and furniture,
beds and bedding, and sometimes laundry work for guests and the
department.
 The housekeeping department must maintain high standards of housekeeping
practice, or the guests will not be satisfied.
 The reputation and success of any hotel depends upon the efficiency and
contribution of its entire staff, especially the people who deal with the
guests.
Role of Housekeeping

49. The Housekeeping Responsibilities
HOUSEKEEPING
RESPONSIBILITIES
(ROOM)
BATHROOM
CLEANING BED
MAKING
ROOM
SERVICE
GUEST’S
LAUNDRY
SERVICE
ROOM
CLEANING

50. House keeping Clean
Room Such as / Revenue
Cleaning & moping.
Dusting.
Bed Making.
Laundry Department.
Baby Sitting.
Shoe shine .
Using Air Freshener.
Replacing All used complimentary items.

51. Cleaning and moping
All the rooms must be cleaned
using correct sanitizing agent
everyday, on demand. Even if the
guest doesn't demand the rooms
must be cleaned without
disturbing the guest and their
privacy . The important thing to
noticed is that after cleaning the
room all belongings of the guest
must replaced in the same place
as it was before.

52. Dusting
The first step of cleaning must be dusting the each and
every corner of the room. While dusting all the doors and
windows must be opened up for the fresh air to get in.

53. Bed making Remove all soiled or used bed linens.
 Stretch a fitted sheet across the bed, being sure that the rounded edges with elastic fit snugly on the
four corners of the mattress.
 Tuck any remaining part of the sheet under the mattress so that it will not come loose when someone sits
or lies on the bed.
 Spread a top sheet over the mattress. Keep both sides an even distance from the floor. Tuck the bottom
part of the sheet into the bed frame so that it does not hang over.
 Place the full blanket on top of the sheet. Spread it evenly across the bed, being sure again that both
sides are an even distance away from the ground. Tuck the bottom part of the blanket into the bottom
area of the bed frame, being sure it is not hanging over.
 Remove any wrinkles from the bed by gently stroking the wrinkles with the palm of your hand.
 Spread the comforter out evenly over the bed. Tuck the bottom area into the bed frame, being sure that
it is not hanging over.
 Make sure that both sides of the comforter are an even distance from the ground. Place two pillows
barely above the fold on the comforter.
 The majority of the pillows should be resting on the fitted sheet .

54. Laundry department

55. HOUSEKEEPING
TROLLEY(MAID CART)

56. House keeping materials
 h

58. Layout of a standard room

59.  Single Room:
A room assist by one person having one bed.

60.  Double Room:
A room with a double bed for two person

61.  Triple Room:
A room assigned to three people , which may
have two or more bad

62.  Twin Room:
A room with two twin bed meant for one person each

63.  Hollywood Twin Room:
A room with two twin beds but a common headboard for
two people . If so desired the beds can be bridged together to make
it appear a single bed

64. Suite Room:
A combination of one or more bedrooms and a parlor .
It may also contain a bar , a small kitchenette and other facilities

65.  Quad Room:
A room assigned to four people , which may have
two or mere beds

66. Types of Bed Size
Single 39 x 75 in (97 x 191
cm)
35 x 79 in (90 x 200
cm)
Double 54 x 75 in (137 x 191
cm)
55 x 79 in (140 x 200
cm)
Queen 60 x 80 in (152 x 203
cm)
63 x 79 in (160 x 200
cm)
King 76 x 80 in (193 x 203
cm)
71 x 79 in (180 x 200
cm)

67. CONCLUSION
From this hospitality assignment I collected many
information and It helps me to gain my knowledge regards
this industry. I am very happy to know the information that
I have collected . It helps me a lot.
I would like thank my hospitality teacher to gain my
knowledge .
Now finally I have learned the importance of the hotel
industry by working on this HOSPITALITY ASSESMENT

69. MADE BY- SUNNY GOND