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Bhasarrao hospitality ppt
The document provides information about housekeeping in hotels. It states that housekeeping is the largest department in most hotels as it is responsible for cleaning all hotel rooms. Keeping the entire hotel clean and shining is an important role. It also notes that accommodation in hotels, which includes individual rooms and suites, is the most revenue generating area for hotels. Other hotel facilities mentioned include restaurants, bars, meeting spaces, and health clubs.
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Bhasarrao hospitality ppt
- 1. Name: Beesetti.bhaskarrao Batch:E1 Submitted to:Mr:Nandy Frankfinn institute of air hostess training
- 3. Hotel is defineby the british law as a place were bonifiede person receives food and shelter,provided he is in a position to pay for it. A hotel may be defined as an establishment whose primary business is providing lodging facilities for the general public and which funishes one or more of the services: a)Food and Beverage services. b)Room attendant services. c)Laundry services. d)use of furniture and fixtures. e)Safety and Security to the Guest and his belongings.
- 4. The real growthof the modern hotels took place in the USA beginning with the opening of the city hotel…in 1974 in new york. This was the first building erected for hotel purpose.This period also saw the beginning of chain operations under the guidens of E.M. statlers.
- 5. HERITAGE HOTELS HERITAGE CLASSIC: HERITAGE GRAND: HERITAGE: HOTELS CONSTRUCTED BETWEEN 1920 - 1935 HOTELS CONSTRUCTED PRIORTO 1920 HOTELS CONSTRUCTED AROUND 1935 – 1950 CHARACTERISED BY LESSER CAPITAL EXPENDITURE AND AFFORDABILITY . OPERATE FROM FORTS, PALACES, CASTLES, RIVER LODGES, HERITAGE BUILDINGS ETC.
- 6. FORMS 30% OF INDUSTRY Eg: ITC, TAJ GROUP, OBEROI GROUP, ITDC BUILT OVER 18000 sq.m AREA STAR RATED HOTELS DELUXE & 5 : LUXURY AT HIGH PRICE , 27 % GOVT. APPROVED ROOMS 4 5 2 &1 : AROUND TOURIST SPOT, PREFERRED BY DOMESTIC TOURIST & 3 : FOR MIDDLE LEVEL BUSINESS EXECUTIVES/LEISURE TRAVELLERS
- 7. FACILITY HOTELS BUSINESS HOTELS • SPECIALLYEQUIPED WITH CONFERENCE ROOMS, SEMINAR HALLS, INTERNET FACILITIES ETC. TO SUIT THE CORPORATE GUESTS. • Eg: INTER-CONTINENTAL, CROWNE PLAZA • AIRPORT HOTELS LOCATED NEAR AIRPORTS AND SUITABLE FOR SHORT STAY TRAVELLERS. • ARE FOUND NEAR ALL MAJOR CITY AIRPORTS. • HONEYMOON HOTELS MOSTLY LOCATED AT HILL STATIONS AND SPECIALLY FASCILITATED TO SUIT THE COMFORTS OF HONEYMOON COUPLES. • Eg. HOTEL WOODVILLE PALACE, CARLTON HOTEL, HOTEL HONEYMOON INN ETC.
- 8. 1. Shortage ofskilled employees 2. Retaining quality workforce 3. Shortage of rooms 4. Intense competition and image of India 5. Customer expectations 6. Manual back-end
- 9. Domestic Hotel: Ithas its chain in the inside of country only. There will be no hotels linked in other country. International Hotel: It’s a hotel having the large chain circle entire the continent i.e, in several countries.
- 13. The Indian HotelsCompany (IHC) is the parent company of Taj Hotels Resorts and Palaces. It was founded by Jamsetji N. Tata on December16, 1903. Currently the Taj Hotels Resorts and Palaces comprises 57 hotels at 40 locations across India
- 14. Additional 18 hotelsare also being operated around the globe. During fiscal year 2006, the total number of hotels owned or managed by the Company was 75. The Taj hotels are categorized as luxury, leisure and business hotels.
- 15. The Taj LuxuryHotels offer a wide range of luxurious suites with modern fitness centers, rejuvenating spas, and well-equipped banquet and meeting facilities. The Taj Leisure Hotels offer a complete holiday package that can be enjoyed with the whole family.
- 16. It provides excitingactivities ranging from sports, culture, environment, adventure, music, and entertainment. The Taj Business Hotels provide the finest standards of hospitality, which helps the business trips to be productive. They offer well-appointed rooms, telecommunication facilities, efficient service, specialty restaurants and lively bars, wellequipped business centres, and other conference facilities
- 17. THE TAJ GROUPOF HOTELS SEGMENTATION TAJ LUXURY HOTELS – TAJ BUSINESS HOTELS: TAJ LEISURE HOTELS: TAJ PALACE, TAJ MAHAL, TAJ BENGAL, TAJ WEST END TAJ PRESIDENT, TAJ RESIDENCY, TAJ CONNEMARA, TAJ BLUE DIAMOND TAJ BEACH RESORT, TAJ CULTURAL CENTRE, TAJ GARDEN RETREATS OFFER FINEST STANDARD OF HOSPITALITY & SERVICE OFFER MULTI – CUISINE RESTAURANTS & BEST BUSINESS FASCILITIES LOCATED AT BEACH RESORTS, PALACES, PILGRIM CENTRES ETC.
- 18. Our commitment encompassesall actions related to our products, services, associates, partners, vendors and communities. We will partner and engage with our environment through EARTH: Environmental Awareness and Renewal at Taj Hotels. For us EARTH is not a program, nor a process; it is a way of life
- 19. Sep-2008 Taj Hotels Resortsand Palaces is proud to receive the 2008 GOLD Magellan Award for its Brand Campaign - 'No Room for the Ordinary' in the Advertising / Marketing Campaign Category and Print advertising Category. Sep-2008 Taj Hotels Resorts and Palaces is proud to receive the award for ‘The Best Business Hotel Chain in India’ by the readers in UK at the 2008 Business Traveller Awards. Sep-2008 Taj Hotels Resorts and Palaces tops the ranking in hotels segment in 'Asia Pacific's Top 1,0-00 Brands' survey for 2008.
- 20. Apr-2009 Jiva Spais nominated for the award of ‘Best Spa Treatment –Ventoz’ Asia Spa India Awards held on 8th April 2009 held atDelhi Jan-2008 Dun & Bradstreet - American Express Corporate Awards 2007 -India's Top 500 Companies 2007 - in the "Hotels" category - TheIndian Hotels Company Ltd. Jan-2008 Taj Hotels Resorts & Palaces - Avaya GlobalConnect CustomerResponsiveness Awards 2007- “ India’s Most CustomerResponsive Hotel “ – Category Hotels.
- 21. Mile stone ofTaj GROUP 1903 The Company opens its first hotel, the "Taj Mahal Palace" in Mumbai, India. The Company opens its first five star deluxe beach resort, the "Fort Aguada Beach Resort" in Goa. 1974 The Company begins business in metropolitan hotels by opening the five star deluxe hotel, the "Taj Coramandel" in Chennai
- 22.
- 23. Barber shop Boutiques Currency exchange Inroom telephone service Express check -in and out Florist Front desk 24 – hour Gift shop Maid service
- 24. PRICE Taj hotel hasset its price of the room on the basis of Business, Leisure and Luxury class. Rate The Taj Suite US$-175 Executive Suite US$ -125 Standard sea view double US$-75 Standard sea view single US$-75 The Taj Lady US$-90
- 25. Last but notleast…… it’s a hotel which named with the symbol of ‘’LOVE’’. That’s why the taj never neglect his service in keeping at a good performance.
- 26. These are somesymbols that shows that a hotel provides…….
- 28. Marriott International, Inc.is a leading hospitality company with more than 3,800 properties, 19 hotel brands, and associates at more than 3,800 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $12 billion in fiscal year 2012.
- 32. New! Gaylord Hotels GaylordHotels, a world-renowned leader in resort experiences, has recently joined the Marriott portfolio of brands to offer guests breathtaking vacation and convention options. From the scenic banks of the Potomac in Washington, D.C. to the lively heart of Music City in Nashville, Gaylord Hotels celebrate the heritage of their destinations. Fueled by the brand’s hallmark "Everything in one place" concept, each Gaylord Hotels resort blends magnificent settings, luxurious rooms and world-class entertainment to delight every guest with a truly enchanting getaway.
- 33. The Ritz-Carlton A worldwidesymbol for the finest in accommodations and service, there are over 75 Ritz-Carlton hotel and resort locations worldwide. Our properties offer signature service amenities, including fine dining, 24-hour room service, twicedaily housekeeping, fitness and business centers, and concierge services.
- 35. JW Marriott At Marriott'smost elegant and luxurious brand, little touches add up to exceptional experiences JW Marriott luxury hotels and resorts provide business and leisure travelers with simple elegance, an inviting atmosphere, and a deluxe level of comfort and personal service on their terms.
- 36. EDITION This is thelatest edition of luxury boutique hotels and the perfect combination of energetic atmosphere, attitude and style. Each property is distinctive and designed by award-winning hotelier Ian Schrager. Each EDITION hotel is located in one of the world's most attractive destinations.
- 37. Autograph Collection The AutographCollection is an evolving ensemble of strikingly independent hotels. Each destination has been selected for its bold originality, rich character and uncommon details. From near to far, iconic to historic, the result is an array of properties that is nothing less than unique, nothing short of collectively exceptional.
- 38. Renaissance Hotels Travel shouldbe inspiring. At Renaissance Hotels worldwide, you'll find inspiration at every location. Choose from one of our historic icons, chic boutiques or luxurious resorts. Each offers it own personality, local flavor, distinctive style and charm. All will stimulate your appetite for discovery.
- 39. AC Hotels An uppermoderate tier lifestyle hotel brand, targeting the design conscious, younger traveler looking for a cosmopolitan hotel stay in a great city location. With stylish, urban hotels, the brand appeals to both business and leisure travelers who seek to experience the culture of the city.
- 40. Marriott Hotels &Resorts Our mission is to help you travel brilliantly. To make your every event and stay with us unforgettable and effortless. Whether you’re traveling for business or pleasure, we offer 500 locations worldwide that are as diverse and multifaceted as you are. Our hotels and resorts feature lobbies that transform with your needs, tech-enabled meeting spaces, and intuitive guest rooms. Because it’s not only about where you’re staying. It’s about where you’re going.
- 41. Courtyard by Marriott Courtyardgives you a place where your travel needs meet staying your way, with the quality you love in convenient locations throughout the world. We offer spacious rooms, plush bedding and high-tech amenities, plus a redesigned lobby, and breakfast, dinner, and cocktails at the Bistro in select locations.
- 42. Fairfield Inn &Suites by Marriott Provides everything you need to work productively, maximize down time, eat well and sleep soundly, and keep your stay going smoothly, all at an exceptional value. You can once again believe in the value of a comfortable, affordable and reliable business hotel. Welcome to a productive stay.
- 43. Spring Hill Suitesby Marriott Discover a different kind of hotel with the style you want and the spacious floor plans with dedicated workspaces you need, all at a price you’ll love. Enjoy an affordable and productive stay at SpringHill Suites, offering flexibly comfortable and inspirational spaces to relax, unwind, and sleep.
- 44. Marriott International, Inc.(MAR) offers the advantages of a strong balance sheet, sound management and a record of industry leadership. Our business model, brands, senior leaders, and a deeply-ingrained service culture have firmly established Marriott as a leading performer.
- 45. We are proudto be recognized worldwide for our enduring values, our spirit to serve, and our corporate commitment to creating better places to live and work. STILL CONTING……..
- 48. Marriott International, Inc.is a leading hospitality company with more than 3,800 properties, 19 hotel brands, and associates at more than 3,800 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $12 billion in fiscal year 2012. It’s end tilll now it will keep going onnnnnnnnnnnnnn.
- 49. House keeping: it’sa department where the entire hotel is kept CLEAN and SHINE. It plays an important role in industries . It’s a job WHERE THE COMPLET RESPONSBULITY is present.
- 50. Accommodation in hotelstend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.
- 51. Hotel offer guestthe choice of specialty restaurant, coffee shop. The bar also sells liquors which generate the revenue of the hotel. They are available in banqueting, meeting and private party facilities. Revenue can be generated from conferencing, meeting, seminar etc. These days shopping arcade also found in hotels.
- 53. A health clubis a part of facilities of most large hotels especially resort hotels this also include swimming pool and spa facilities. Hotels try to make the ambiance as pleasant as possible by nice color scheme, attractive furnishing and a well kept efficient staff.