find me at : www.rajaththomson.com Summer internship report | repairwale.com mobile application design and development by Rajath Thomson

2. REPAIRWALE.COMABOUT THE COMPANY
- Service Provision of premium-quality household services, started in 2013.
- Areas of work: plumbing, carpentry, electrical, A/C repairs, water proofing
.
MISSION: to help consumers find the best household services easily and at
an affordable cost
VISION: to be India's largest service brand in the home repair and
maintenance industry*As on 24/06/2016, repairwale.com

3. Job Profile
Domain: OPERATIONS
Duration of the project : April 12, 2016- june 4, 2016(8 weeks)
Title: Design Process map for Channel Lead
Management Mobile Application
Mathew Rajath Thomson
FORE School of Management
Stakeholders: Includes faculty at college, mentor, company staffs , South Delhi, Faridabad and surrounding areas.

4. PROCESS
FLOW
DESIGN3
ANALYSIS
OF THE
DATA
OBTAINED
2
UI INTERFACE
DEVELOPMENT
4
SUBMISSION
FOR
APP
DEVELOPMENT5
THE DOCUMENTATION AND DESIGN FOR SOFTWARE DEVELOPMENT HAS BEEN
SUBMITTED TO A.R. SOFTWARES Pvt. Ltd., FARIDABAD, FOR CODING
PRESENT STATE
OF THE
PROJECT
QUESTIONNAIRE
1
STEPS INVOLVED IN THE PROJECT

5. Analyze present
consumer need and
satisfaction levels
1
2
3
4
5
6
7
8
9
Mobile app
development needs
Observe challenges faced
Give reccomendations
to the challengesDevelop process flow for the
mobile application
design user interface of the
application
Research and
recommend further
changes
Submit application for
application coding
Delivery of final
application
OBJECTIVES OF MY INTERNSHIP

6. Current rating levels for Repairwale.com
Why this is important?
It helps to know how the
company is performing
currently and find out if
company is meeting
customer expectations.0
1
2
3
4
5
6
7
8
9
10
1 2 3 4 5 6 7
scale
Retailer area
Rating by retailers
CURRENT PRICING SYSTEM RATING
CUSTOMER SERVICE RATING

7. Preferred colour for mobile
application for Repairwale.com
43%
Preferred light
green color
14%
Preferred light yellow
color
43%
Preferred light blue
color
Why this is important?
Color is one of the main
components which
defines the feel of a
mobile application
GREEN
BLUE
YELLOW

8. Preferred update method for mobile
application for Repairwale.com
Why this is important?
It tells how the user
wants himself to be
updated for any
statuses or
details/information.
0
1
2
3
4
5
6
MOBILE NOTIFICATION SMS EMAIL
Number of users

9. Preferred Tutorial method for mobile
application for Repairwale.com
Why this is important?
It tells how the user
wants himself to get
details on how to use
the application.
Number of users
0
1
2
3
4
5
6
IMAGE VIDEO VOICE
TUTORIAL PREFERRED

10. ANALISIS: PORTER’S 5
FORCES
Minimizing
the Threat of
New Entrants
Minimizing
bargaining power
of buyers
Minimizing
the Threat of
Substitution
Industry
Rivalry
Minimizing the
Threat of
Supplier Power
0
1
0
4
0
2
0
5
0
3

11. Retailer mobile
application is meant
for the retailers to
submit leads to
repairwale.com and
redeem points from
the same.
RETAILER MOBILE
APPLICATION
The application design has
been streamlined so as to
make sure to include all the
important tasks in the main
screen itself
Further
improvements
areas were later
found out which are
listed at the end of
this presentation

12. RETAILER MOBILE
APPLICATION
CALENDAR SCREEN
Here date for the scheduled repair
work is chosen
TASK SELECTION SCREEN
The sub task to be performed is
chosen based on the main service
selected. Also the time is selected
on this screen
STASTICS SCREEN
Gives an overall view of the
stastical data for the repair works
scheduled

13. Admin Panel design for Repairwale.com
Admin panel was created so
as to have a simple
application with the admin by
which he can monitor and edit
details as and when required

14. Admin Panel design for Repairwale.com

15. Limitations of the Study
• The Sample size taken was small which may not represent the industry as a whole.
• The problems which retailers were facing may be local & may not represent entire country.
• Human Resources need to be checked upon so as to ensure maximum usage out of this mobile application
is being utilized.
• Few of the respondents were not interested while filling the survey which may have impacted the result of
the research.
• Small portion of retailers had internal problems with the distributor which may have affected the
responses.

16. 1. Customer feedback section can be linked with calendar screen where tasks are shown with the dates.
2. Ability to generate an excel sheet from the app for the retailer to see transacton history, customer insights,
revenue etc
3. Ability to notify retailer when technician reaches customer and when job has been completed in real-time.
4. Support team contact option
5. Plan system as chosen by the retailer, providing star levels, etc.
6. For the sales team flow design a geo tagging system needs to be implemented to ensure tasks are done
without breach and on time.
Conclusions and Recommendations

17. https://www.facebook.com/rajat
h.thomson
rajath.mat@gmail.com
D8, DRDO COMPLEX,
TIMARPUR, DELHI
rajath.mat@gmail.com+91 9643117719
Social Media and Contact Info:
Mathew Rajath Thomson

18. Project Location:
Address: repairwale.com,
The Business tower,
NHPC CHOWK,
Faridabad

19. Go for
DISCUSSION
THANK YOU