The document provides a summary of a program management professional's skills and experience. They have over 15 years of experience managing global software projects utilizing various project management methodologies and tools. They excel at communicating with stakeholders, facilitating conflict resolution, and managing large cross-functional teams. The professional has experience working with high budgets, identifying and mitigating risks, and establishing customer relationships. Two case studies are provided that demonstrate success in recovering an overdue strategic project and creating infrastructure to improve the reliability and usability of an information system.

1. Program Management Professional
Suely Bodart
Passion | Leadership | Results
(416)528-2019suelybodart@gmail.com

2. Core Compentencies
The Critical Skills
PROGRAM MANAGEMENT
PM certified, with over 15 years managing global Software
Development, Migration, Infrastructure, software package
implementation and integration projects utilizing project
management tools and methodologies, Agile, Scrum,
Waterfall, SDLC. Developed Program Evaluation Framework.
Managed Business Process Transformation using BPM
COMMUNICATION
Excel at communicating effectively with all stakeholders
(team, peers, clients, VP’s, business units directors, C-level),
facilitating conflict resolutions. Creation of Dashboard
Program to report overall program with drill-down analysis
concept.
LEADERSHIP / TEAM MANAGEMENT
Proven people leadership, managing large (50+) collocated
and off-shore cross-functional teams, including technical and
business experts. Oversee PMs, providing coaching and
training.
FINANCIAL / RESOURCES MANAGEMENT
Experience working with high-end budgets ($ 20M).
Outstanding ability to deal with constraints without
compromising quality and tracking expenditures and variances.
RISK MANAGEMENT
Accomplished at identifying project risks, developing
Contingency and Mitigation Plans and controlling them (PIERC)
CUSTOMER RELATIONSHIP MANAGEMENT
Proven track record establishing and maintaining customer
relationships. Outstanding ability to manage and resolve
customer concerns, issues and requests.
VENDOR MANAGEMENT
Experience in vendor RFI RFP, bidding, evaluation, selection
process and on going management.
ANALYTICAL AND TECHNICAL SKILLS
Problem solving, big picture thinker, proactive, persuasive,
tough negotiator. Technical: Microsoft Project, Office, Visio,
SharePoint, Eclipse, Android Studio, Cloud Computing.

3. 2
1
Case Study 1
Recover strategic project working with multinational teams
Overdue Project
Situation
Project was 2,5 years behind the schedule
Team unmotivated
Over budget
Just 10% complete
Challenge
3
4ActionResults
Technologies never used before
High degree of integration with back office
Various vendors: locals and off-shore
Local and off-shore cross functional teams
Scope has changed along the years
There was no documentation
Mobilized and trained the team
Created a project plan to manage activities and
timelines
Created some procedures and rules for infrastructure
team and internal development
Improve communication between stakeholders
Defined strategies and priorities to deliver the project
with packages along the Business Unit Director
Defined with the client the criteria of acceptance
Created Change Request procedure and Statement of
Work for vendors (local and off-shore)
The project was implemented in 6 months and more
than 150 customers were trained
Solution was adopted in whole Latin America
The solution got the “Innovative Processes” Gold
award related to Customer and Quality Services
Mapfre was the first insurance company in Brazil to
integrate Services Providers, Clients, Brokers and back-
office

4. 5
4
21
Case Study 2
Creation of an infrastructure to improve reliability and usability of PIMS Eco-System
Innovative Program
Opportunity
Access and visibility of existing information
due to systems performance, reliability and
responsiveness
Level of mistrust of available information
Departments and groups produce different
reports using individual spreadsheets
Situation
3
6Risks
Benefits
Lack of visibility of data and information
Ungoverned and unsupported applications
Inability to implement improvement projects
Scope has changed along the years
Lack of information to improve viability, asset
and process optimization, quality and costs
SAP, SharePoint, Web Services
Microsoft Project Enterprise
New Data Mart
New infrastructure (servers, high availability, network,
virtualization)
Migration of 1400 reports / trends / dashboards
Execution of migration
Interruption of application services and
availability
IT Standards potentially not aligned with
current solution
Changing of the process
Solution
Improve the network infrastructure
Automate Systems
Collection and storage of Process Data
Presentation and Distribution of Process Data
(trends and reports)
Provide operational insight
Asset and Process optimization
Improve Quality, performance, reliability
Increase Production, self-serve tools
Increase operational insight for more informed
management decisions
Reduction of energy and maintenance costs
Technology
&Results

5. Work Examples
Program Dashboard
Program Dashboard reflects all
consolidated projects.
Show main aspects of program,
especially Benefits and
measurable items (Costs and
Schedule).
After this screen, the audience
can see details of the program
and of each project.
S Curve shows graphically trends
and behaviour of Financials
(Budget, EAC, ETC).
Risk Analysis is detailed later.
Use the concept “drill – down”.
Obs.: Data are not real (confidentiality)

6. Work Examples
Project Accountability &
Planning
This spreadsheet helps to control all costs (CAPEX & OPEX) of Project / Program, dealing with accruals,
budget, forecast, ETC, EAC and variance