Energetic, results-driven IT professional with a decade of experience in system administration, hardware and software troubleshooting and network management for the federal government and private sector. Professional, detail-orientated Network Administrator motivated to drive projects from start to finish as part of a dynamic team. Track record of listening and responding to customers’ needs and concerns. Possess active security clearance. Multilingual: English/ Arabic/Hindi /Urdu.

1. CURRICULUM VITAE
Name MohammedRafiuddin
Date of Birth 03/09/1983
Nationality Indian
Marital Status Married
Contact Details Mobile:+974 30708680
Email:mohammed_rafiuddin@outlook.com
CurrentPosition SystemSupportEngineer– Manateq.
(UnderMinistry of Economics and Commerce)
CurrentLocation Doha, Qatar
Summary Energetic,results-driven IT professional with a decade of experience in
system administration, hardware and software troubleshooting and
network management for the federal government and private sector.
Professional,detail-orientatedNetworkAdministratormotivatedtodrive
projects from start to finish as part of a dynamic team. Track record of
listening and responding to customers’ needs and concerns. Possess
active security clearance. Multilingual: English/ Arabic/Hindi /Urdu.
Specialties 1. MicrosoftCertifiedProfessional –MCP
2. MicrosoftCertifiedITProfessional –MCITP
3. MicrosoftCertifiedSystemEngineer– MCSE
4. CiscoCertifiedNetworkAssociate –CCNA
5. InformationTechnologyInfrastructure Library - ITIL
Lookingfor Middle Level Positioninreputable (International) Organization.
Availability As soon as possible
ExpectedSalary Asper the Industry Standards

2. Mohammed Rafiuddin
0097430708680
mohammed_rafiuddin@outlook.com
Summa ry
Energetic, results-drivenIT professional withadecade of experience insystemadministration, hardware
and software troubleshooting and network management for the federal government and private
sector. Professional,detail-orientatedNetwork Administrator motivated to drive projects from
start to finish as part of a dynamic team. Track record of listening and responding to customers' needs
and concerns. Possess active security clearance. Multilingual: English/ Arabic/Hindi /Urdu.
Skills
 Microsoft MCP/MCSE Certified  Excellent problem-solving abilities
 CISCO CCNA Certified  ITIL
 Remote access technology  Data privacy applications
 Excellent communication skills  Network maintenance
 Enterprise technologies  System upgrades
 IP Forwarding proficient  System backups
 Excellent diagnostic skills  Data backup and retrieval
 CISCO router management  Network upgrades
Work History
L1 Engineer Qatar Projects Group International LLC- Client Manateq (Under Ministry of
Economics & Commerce) Doha, Qatar August – 2015 to till date.
 Troubleshootall hardware /software/network/internetissues.
 Backup managementandrecoveryforserversanddesktopcomputers.
 Install,analyze,Configure, troubleshoot&upgrade networkcabling,routers, switches&WAPs.
 Outlookconfigurationsandsupportforover200+ users.
 MaintainDirectoryincludingsecuritydomains,userprofiles&otherresourcesonthe network.
 DealingwithActive Directorytoresetthe passwordandUnlockingthe account.
 Configure CiscoCall ManagerforCiscoIPphones,andAssignnew IPPhonesfornew joiners
 Image CreationforWin7,Win10 throughSysPrep&Acronis.
 TroubleshootCCTV Cameras, andconfigure AccessCardsfor Site Doors Troubleshoot, HP network
Printers & Configure network scan folder for each user, Remove Virus Manually and through
Kaspersky Network Security Agent, Malware Bytes.
 Installation&Configurationforoffice 365,Skype forBusiness, MYQprintmanagement.
 TakingCare of the Entire Workstation,Printers,Routers,Networksoutlets.
 DocumentforIT Inventoryof hardware & Software
 KeepRecordof NetworkInfrastructure
 Coordinate withdifferentvendorsfornew hardware & Software requirement
 Troubleshootingproblemsreportedbyusers.

3. Sr. System Engineer Al Rayah Driving School- Doha, Qatar February 2015－August 2015
 CiscoRouter, Networkconnectivitytroubleshooting,ping, Trace route,telnet.
 ConfiguringandmaintainingDHCP andDNSServer2008
 Manage andMaintainActive Directory.
 Group PolicytodisabledLAN orotherservicesforusers
 Investigating,diagnosingandresolve all networkproblems, IP Conflictissue
 Maintainand TroubleshootHP Printer, PrintServer,EpsonandXerox machines
 TakingBackup withSymantecBackupExecandMa n u a l l y in Windowsserver2008r2 for
school Software programandLive GPS, 3G TrackingSystemServer.
 TroubleshootingWi-FiIssuesandConfigure Routers,TP-Link,D-Link, Belkin.
 InstallationPrintServerinUSBPrintersandgivenaccesstoUsers.
 FormattingandRe-installWindows, Blue screenerrorsandrepairwindowsthroughmissing
files.
 Remove VirusmanuallyandthroughTrendMicro,Kaspersky,Malware Bytes.
 GivingrestrictiontousersforInternetsocial networkingsites, like Facebook,YouTube with
SonicWALLFirewall.
 Managedcall flow andrespondedtotechnical supportneedsof customers.
Technical Support Engineer Arrow Technologies- Hyderabad, India January 2011－December 2013
 Supportingusersand networkadministratorsoverthe telephone andbyemail.
 NetworkingandprovidingsupportforWindows, Macintosh.
 Configurationandtestingof any new hardware andsoftware.
 Travellingtoclientsitestohelpwithinstalls,deployment,andtroubleshooting.
 Managementof the dailydatabackupand retrieval scheme.
 InstallingandoperatingWindowsdesktopandserveroperatingsystems.
 Maintainedand monitoredthe serverroom, the wirelessnetworkandotherserver
infrastructure.
 Setup staff workstationswithPCs, Macs, phonesandlaptops.
 Maintainedaudio-visual equipment, includingoverheadprojectors,laptopsandvideo
conferencingequipment.
IT Help Desk Support Alfaisal University- Riyadh, Saudi Arabia August 2008－ March 2009
 Engagedinbasic technical supportfunctionsforthe university'scomputernetwork
 Software usertechnical assistance forfacultyandstudents
 Desktopcomputingequipmentsupport, andmaintainingstudentinstructional Computer&
MathematicsLaboratorycomputingsystems.
IT Support Engineer HUTA - Marine Works Ltd- Jeddah, Saudi Arabia March 2004-July 2007
 Lead a teamof 4 supporttechniciansfor1stand 2nd level end-usersupport.
 ProficientinWindowsServerUpdate Service forMicrosoftpatchdeployment.
 Handle the taskof ProvidingLevel3Technical supporttoresolveday-to-daynetwork,
computer,andPeripheral equipmentissuesforproductionandtestenvironments.
 Performinstallationandupgradingof new networkanddesktopandnetwork-developed
applicationfordeployment,staff training,andinventory.
 Managementof the dailydatabackupand retrieval scheme.

4.  InstallingandoperatingWindowsdesktopandserveroperatingsystems.
 TCP/IPnetworkingandhardware maintenance andrepair.Resolvedvirusandmalware issues
witha 100% successrate.
 Setup equipmentfor90 employees, includinginstallingcablesandhardware.
 Setup and configuredhardwareandsoftware oncompanyequipment.
 Maintainedaccurate hardware andsoftware inventories.
 Restoreddata, operatingsystems, files, documentsanddrivers.
 Resolvedcomputerhardware andsoftware, printing, installation,wordprocessing,emailand
operatingsystemsissues.
 Orderednecessarysuppliesandpartstorepairmalfunctioninghardware.
Education
Bachelorof Science:InformationTechnology’2012 CMJ University ShilongMeghalaya
SecondaryEducationExamBoardof HigherSecondaryEducation’2004 Delhi India
Certifications
MicrosoftCertifiedProfessional (MCP) ID# 5704994, 2007
Cisco CertifiedNetworkAssociate Routing& Switching(CCNA) ID # 11309809, 2007
InformationTechnology Infrastructure Library (ITIL) - 2017
Personal information
Name:MohammedRafiuddin
Father'sName:MohammedShujauddinIqbal
Date of Birth:03 September1983
Marital Status:Married
Religion:Muslim
DrivingLicense:Qatar,Saudi Arabia,IndiaPresent
Address:OldAirportRoad,Doha-QatarNationality:
Indian
Interests
SurfingInternet,Football, Running,Computing
Declaration
I hereby declare thatthe informationfurnishedaboveistrue and correct tothe bestof my knowledge.Place:
Qatar-Doha
MOHAMMED RAFIUDDIN