Successful change - good culture and governance matter Conference - Richard Palczynski, London, 06 Oct 16

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Richard Palczynski is the Head of Programme Controls at Crossrail. The document discusses creating a world class mindset at Crossrail, including what that looks like and ensuring the project is truly in control. It also references myth busting and delivering the railway on time, on budget, and to a world-class standard. The governance structure at Crossrail is described, focusing on delegation of authority and the information used to drive decision making.

Business

Richard Palczynski, FICE FAPM
Head of Programme Controls, Crossrail
Mind-set
World Class
A

About me
2
Civil Engineer, ICE and APM Fellow
Design, Construction, Commercial Management, Project Management, Six
Sigma, Programme Management, Programme Controls
Big rugby fan, love skiing and triathlon
DELIVERY CORPORATE
CLIENT
DELIVERY
Fylde Coast
Jubilee Line Extension
CTRL (HS1)
West Coast Mainline

Creating a World Class mind set
• Crossrail’s journey to World Class
• What it looks like
• Are we really in control?
• Crossrail Myth Buster
3

…to reach young people all
around the world, to connect
them with the inspirational power
of the Games so that they are
inspired to choose sport….

So if we have dealt with the ‘PEOPLE’
bit… how do we put those people in a
position where they can
‘…make decisions…’

Governance Map
Excom
Programme
Delivery Board
Industry
Partners
StationsCivils Systemwide
PMs
Contractors Contractors Contractors
Surface
Directorate
Technical
Directorate
Operations
Directorate
CEG
Safety
Assurance
Tech Info
Integration
Quality
S&C
T&C
NR ONW
HAL/HEX
DOO CCTV
RSD
MTR
Ops
Readiness
Business
Ready
NR ONSIP
Info Systems
Programme
Controls (central)
PMs PMs
Central Section
Delivery Directorate
Commercial & Change
Sub-Committee
Sustainability
Sub-Committee
Property Sub-
Committee
Board
Project Controls
Area Contingency
Tier 1 Principal
Contractors
Directorate
Controls
Programme
Directorate
Programme
Delivery Board
KEY
Railway Integration
Authority
Railway Integration
Authority
Railway Systems and
Operations Programme
Board
Risk Sub-
Committee
Railway Systems
and Operations
Programme Board
Delivery on track? Safe, Time, Budget, World-Class and Effective
Handover of end-to-end railway on track? Safe, performs, operable, maintainable and world-class
Crossrail operations post-opening with our industry partners on track? Schedule integration
Ops
Director
Programme
Director
Operations & Systems
Expert Panel
InfrastructureManagers
(LU,DLR,RfL,LO,andHAL)

Governance
Delegated Authority
Board
CCSC
Project Sector Program
me
> £25m
< £25m
< £10m< £1m< £250k

Feeding the Leadership Team
with information

CURRENT
ISSUES
DELIVERY
EARNED VALUE
CONTRACT
EARNED VALUE
CONTRACT
PERFORMANCE
CONTRUCTION
PROGRESS
AFCDCDELIVERY
PERFORMANCE
BUDGET
PERFORMANCE
Summary Are we within funding? Are we on-time? Appendix
CONTRACT ONE
PAGER
Does it make sense?

Creating a World Class mind set
• You’ve got to WANT to do it
• You’ve got to link your personal WHY to the
Corporate WHY for the magic to happen
• You’ve got to evangelise it
25

Do you know your organisations purpose…
it’s cause… their beliefs?
Is your organisations governance structure
clear? Are the decisions made by individual
or by the group?
What information drives your organisations
decision making and is it traceable?
Do the silo’s within your organisation align
or do they pull in different directions?

This presentation was delivered
at an APM event
To find out more about
upcoming events please visit our
website www.apm.org.uk/events

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