six sigma

1. WELCOME TO SIX SIGMA DMAIC
PROCESS PRESENTATION
1
Presented By
Anil kumar
M. Pharm IInd sem
Pharmceutical-DRA

2. TQM
• Total Quality Management means
that the organization's culture is
defined by and supports the
constant attainment of customer
satisfaction through an integrated
system of tools, techniques, and
training. This involves the
continuous improvement of
organizational processes, resulting
in high quality products and
services.
2

3. WHAT IS SIX SIGMA
3

4. • Six Sigma is a highly disciplined process that helps us focus on
developing and delivering near-perfect products and services.
• Six Sigma's aim is to eliminate waste and inefficiency, thereby
increasing customer satisfaction by delivering what the customer
is expecting.
• Six Sigma is a data driven methodology, and requires accurate
data collection for the processes being analysed.
• Six Sigma is a business -driven, Multidimensional structured
approach for:
 Improving Processes
 Lowering Defects
 Reducing process variability
 Reducing costs
 Increasing customer satisfaction
 Increased profits.
4

5. WHAT SO GREAT ABOUT SIX SIGMA?
5

6. MENTOR
• Six sigma gives employees well
defined roles & clear structures to
their task
• Six sigma project are usually run
by guys in the middle of the
organization
6

7. OPERATE IN MARKET PLACE IN TWO
WAY’S
• Make more money by coming
up with great invention, hiring
away some real star
• Buying other companies
7

8. METHODOLOGY
8
Six Sigma has two key methodologies:
DMAIC: It refers to a data driven quality strategy for improving processes. This
methodology used to improve an existing business process.
DMADV: It refers to a data driven quality strategy for designing products & processes.
This methodology is used to create new product designs or process designs in such a
way that it results in a more predictable, mature and defect free performance.
This methodology consists of five steps:
Define > Measure > Analyze > Design > Verify
DFSS (Design For Six Sigma): It is a data driven Quality strategy for designing or
redesigning a product or service from the ground up.
This methodology can have the following five steps.
Define > Identify > Design > Optimize > Verify

9. 9

10. DMAIC Methodology
10

11. REWARDS OF
SIX SIGMA
11

12. • IMPROVED RELIABILITY & PREDUCTABILITY OF SOFTWARE
PRODUCTS AND SERVICES
• INCRESED VALUE TO THE CUSTOMER AND SHAREHOLDERS
• IMPROVEMENTS IN ORGANIZATIONAL MORALE
• INCREASE MARKET VISIBILITY
• ORGANIZATIONAL RECOGNITION
• SIGNIFICANT REDUCTION IN DEFECT
• INSTITUTIONALIZATION OF A “PROCESS” MINDSET
12

13. 13

14. MUMBAI DABBAWALAS REDEFINE SIX
SIGMA THEORY
14

15. WHAT IS NMTBSA?
(Nutan Mumbai Tiffin Box Suppliers Association)
 History : Started in 1880
 Charitable trust : Registered in 1956
 Avg. Literacy Rate : 8th Grade Schooling
 Total area coverage : 60 Kms
 Employee Strength : 5000
 Number of Tiffin's : 2,00,000 Tiffin Boxes
i.e 4,00,000 transactions every day.
 Time taken : 3 hrs
15

16. WORKING OF NMTBSA
Error Rate : 1 in 16 million transactions
•Six Sigma performance (99.999999)
•Technological Backup : Nil.
•Cost of service -Rs. 300/month ($ 6.00/month)
•Standard price for all (Weight, Distance, Space)
•Rs. 36 Cr. Turnover approx.
•“No strike” record as each one a share holder
•Earnings -5000 to 6000 p.m.
•Diwali bonus: one month’s from customers.
16

17. • Zero % fuel Zero % investment
• Zero % modern technology Zero % Disputes
• 99.9999% performance100 % Customer Satisfaction
17

18. CODING SYSTEM
 Initial Coding System used colored threads to mark 7 Islands
 Then Utilized thrown away cotton waste from tailors
 Now using color markers:
18

19. JOURNEY OF DABBAWALA
Pick up Dabba from
Residence/Caterer
and bring it to
Andheri Station.
*Journey in Local
Train*
Unloading and
Sorting at
Destination Station.
Delivery to
respective
customers.
Collection of Empty
Dabba.
Sorting at
Destinations station.
Returning Dabba to
Residence/Caterer.
9:30 A.M- 10:30 A.M 10:34- 11:20 A.M 11:20- 12:30 P:M
12:30 - 1:00 P.M1:15- 2:30 P.M2:48- 3:30P:M
3:30- 4:40 P.M 19

20. 20

21. SIX SIGMA CERTIFICATION
 In 1998, Forbes Global magazine
conducted a quality assurance study on
the Dabbawalas' operations
 Gave Rating of 99.999999
 Dabbawalas made one error in six
million transactions.
 Stood High along with MNC’s like
Motorola, GE etc…
 Dabbawalas got ISO 9001- 2000 for
Excellence in service
21

22. ACHIEVEMENTS
 Documentaries made by :
• BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA
SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV
TOKYO, NDTV.
 CASE STUDY made by :
• ICFAI Press Hyderabad & Bangalore
• Richard Ivey School of Business – Canada
• Also, Included in a subject in Graduate School of Journalism
University of California, Berkeley
 Invitations from :
• CII for conference held in Bangalore, IIML, IIMA, CII Cochin,
CII Delhi, Dr. Reddy’s Lab Foundation Hyderabad, SCMHRD
Pune, SCMHRD Nasik, Sadahana – Pune, Rotary Club –
Bangalore, NIQR at Chennai
22

23. ACHIEVEMENTS
• World record in Best Time management.
• Name in “GUINESS BOOK of World
Records”.
• Registered with Ripley's “ believe it or not”.
• Invited for marriage of Hon. Prince Charles
of England on 9th April, 2005
• Documentary called “Dabbawalas,
Mumbai's unique lunch service”
• by two Dutch filmmakers in 1998.
23

24. LETTER FROM
PRINCE CHARLES
24

25. 25