Airbnb is an online platform that allows people to rent short-term accommodation. A disruptor of the travel and tourism space, there are many lessons for entrepreneurs and startups
1. Believe in your idea
2. Focus on customer experience
3. Get right mentors onboard
4. Identify the company's true mission
The Airbnb-related research cited throughout this slide deck has been
assembled as part of a brand storytelling assignment for my
Media Psychology graduate degree with Fielding Graduate University, which I completed in June 2019.
Airbnb is a privately owned, accommodation rental website that has mushroomed in popularity and usage over the past 10 years and 600+ million guests since first launching on 2008. But that’s just the paradigmatic take. The real narrative, however, that the company leverages is far different.
Do you like what you've read here?
Do you have any comments?
Questions?
Want to retain me for digital/social strategy or brand storytelling consulting?
OR perhaps you'd like one of my custom illustrations as shown on slide 8?
Whatever you'd like to connect about, please do reach out and share comments using my email address: mayra@ruizmcpherson.com.
This is a case study I had worked on as a first year MIM student at University of Maryland (College Park), while studying INFM612 (Management of Information Programs and Services), taught by Dr. Ping Wang - a wonderful Professor.
We were given 2 unfortunate incidents that had occurred with a guest and a host of Airbnb, and had to analyze the issues and suggest solutions that can help make Airbnb an even safer option for its guests and hosts.
The Airbnb-related research cited throughout this slide deck has been
assembled as part of a brand storytelling assignment for my
Media Psychology graduate degree with Fielding Graduate University, which I completed in June 2019.
Airbnb is a privately owned, accommodation rental website that has mushroomed in popularity and usage over the past 10 years and 600+ million guests since first launching on 2008. But that’s just the paradigmatic take. The real narrative, however, that the company leverages is far different.
Do you like what you've read here?
Do you have any comments?
Questions?
Want to retain me for digital/social strategy or brand storytelling consulting?
OR perhaps you'd like one of my custom illustrations as shown on slide 8?
Whatever you'd like to connect about, please do reach out and share comments using my email address: mayra@ruizmcpherson.com.
This is a case study I had worked on as a first year MIM student at University of Maryland (College Park), while studying INFM612 (Management of Information Programs and Services), taught by Dr. Ping Wang - a wonderful Professor.
We were given 2 unfortunate incidents that had occurred with a guest and a host of Airbnb, and had to analyze the issues and suggest solutions that can help make Airbnb an even safer option for its guests and hosts.
Studied the aspects of Digital Business and How Does AIRBNB operates and maintains the relationship with their customers, we have also studied the Business Model Canvas for AIRBNB as well.
We have also seen the Fast Growth of AIRBNB and Geographical Presence for the same
The travel revolution - How Airbnb become a billion dollar company.
You can follow me if you want to grab other great resources, articles : http://twitter.com/gtabidze
Airbnb, Inc. Strategic Plan 2017-2021 MBA - strategic Management Assignment...Mohie Ismail
Airbnb, Inc. Strategic Plan 2017-2021
MBA - Assignment for strategic Management course
(Based on Harvard business review - case study June 2017 )
content :
History
Strategic Issues
Situational Analysis
Strategic Analysis and Choice
Recommended Strategy
Vision
Mission
Goals
Strategy
Objectives
An entreprenureial growth journey hilighting the core stratgeies used by Airbnb along with supporting elements that lead to the success of the mulit-billion dolar, disruptive, status-quo challening company.
the hotel industry is under going another disruption: the "collaboration economy" and its poster child Airbnb give rise to a variety of apartment rentals, offered to consumers for more affordable prices. Hotels respond to this trend by sharpening their strategy and their differentiation compared to the new competition.
Airbnb with all its strategies and experiments is now started to be recognised to be one of the most celebrated service provider in Hospitality Industry
As there long coveted IPO is around the corner, I felt this was the proper time to release this analysis. Airbnb is a company that I’ve been fascinated by for quite some time. Their ability to reverse engineer and push through market resistance is undeniable. Airbnb has revolutionized our viewpoint on hotel and lodging. This analysis will evaluate the company's long-standing history and the barriers of entry endured. I believe it is important to understand the pure resilience of these founders. This analysis will also dissect their current performance as they recently reported an astounding $2.6 billion in revenue, bringing home $93 million in profit. These metrics blew away all internal forecasts which landed them a $31 billion-dollar valuation in May. Additionally, Airbnb is a private company making key performance indicators difficult to determine. As a result, I exhibit the factors I believe were used in evaluating Airbnb’s valuation. This report will discuss micro-level and macro-environmental factors that help and inhibit Airbnb. All of these subsidiaries have impactful effects on Airbnb and its outlook moving forward. Lastly, I discuss the effects of an economic disaster, and the problems it will cause when it happens. I also provide solutions that I believe would be extremely effective in a state of turmoil.
This presentation describes the components of canvas business model of Airbnb. You can find out it's business model clearly with this presentation.
I hope it helps you.
Join us on a journey through the evolution of Airbnb, one of the most successful startups in the sharing economy. From its humble beginnings as a way for founders Brian Chesky and Joe Gebbia to make rent money to a global platform with over 7 million listings in 220+ countries, Airbnb has disrupted the hospitality industry and redefined how we travel.
In this presentation, we'll explore the key elements of Airbnb's entrepreneurial journey, including its innovative platform business model, strategic growth hacking tactics, market validation approaches, revenue streams, and digital marketing strategies. We'll also examine the company's social impact and investment landscape, and share some of the key lessons learned from its rise to success.
Whether you're a startup founder, marketer, or just curious about how Airbnb became a household name, this presentation is sure to inspire and inform. Join us on this exciting journey and discover what it takes to build a successful platform business in the sharing economy.
P.S.: I made this presentation during my course "Entrepreneurship" in VIT-AP, Amaravathi.
Studied the aspects of Digital Business and How Does AIRBNB operates and maintains the relationship with their customers, we have also studied the Business Model Canvas for AIRBNB as well.
We have also seen the Fast Growth of AIRBNB and Geographical Presence for the same
The travel revolution - How Airbnb become a billion dollar company.
You can follow me if you want to grab other great resources, articles : http://twitter.com/gtabidze
Airbnb, Inc. Strategic Plan 2017-2021 MBA - strategic Management Assignment...Mohie Ismail
Airbnb, Inc. Strategic Plan 2017-2021
MBA - Assignment for strategic Management course
(Based on Harvard business review - case study June 2017 )
content :
History
Strategic Issues
Situational Analysis
Strategic Analysis and Choice
Recommended Strategy
Vision
Mission
Goals
Strategy
Objectives
An entreprenureial growth journey hilighting the core stratgeies used by Airbnb along with supporting elements that lead to the success of the mulit-billion dolar, disruptive, status-quo challening company.
the hotel industry is under going another disruption: the "collaboration economy" and its poster child Airbnb give rise to a variety of apartment rentals, offered to consumers for more affordable prices. Hotels respond to this trend by sharpening their strategy and their differentiation compared to the new competition.
Airbnb with all its strategies and experiments is now started to be recognised to be one of the most celebrated service provider in Hospitality Industry
As there long coveted IPO is around the corner, I felt this was the proper time to release this analysis. Airbnb is a company that I’ve been fascinated by for quite some time. Their ability to reverse engineer and push through market resistance is undeniable. Airbnb has revolutionized our viewpoint on hotel and lodging. This analysis will evaluate the company's long-standing history and the barriers of entry endured. I believe it is important to understand the pure resilience of these founders. This analysis will also dissect their current performance as they recently reported an astounding $2.6 billion in revenue, bringing home $93 million in profit. These metrics blew away all internal forecasts which landed them a $31 billion-dollar valuation in May. Additionally, Airbnb is a private company making key performance indicators difficult to determine. As a result, I exhibit the factors I believe were used in evaluating Airbnb’s valuation. This report will discuss micro-level and macro-environmental factors that help and inhibit Airbnb. All of these subsidiaries have impactful effects on Airbnb and its outlook moving forward. Lastly, I discuss the effects of an economic disaster, and the problems it will cause when it happens. I also provide solutions that I believe would be extremely effective in a state of turmoil.
This presentation describes the components of canvas business model of Airbnb. You can find out it's business model clearly with this presentation.
I hope it helps you.
Join us on a journey through the evolution of Airbnb, one of the most successful startups in the sharing economy. From its humble beginnings as a way for founders Brian Chesky and Joe Gebbia to make rent money to a global platform with over 7 million listings in 220+ countries, Airbnb has disrupted the hospitality industry and redefined how we travel.
In this presentation, we'll explore the key elements of Airbnb's entrepreneurial journey, including its innovative platform business model, strategic growth hacking tactics, market validation approaches, revenue streams, and digital marketing strategies. We'll also examine the company's social impact and investment landscape, and share some of the key lessons learned from its rise to success.
Whether you're a startup founder, marketer, or just curious about how Airbnb became a household name, this presentation is sure to inspire and inform. Join us on this exciting journey and discover what it takes to build a successful platform business in the sharing economy.
P.S.: I made this presentation during my course "Entrepreneurship" in VIT-AP, Amaravathi.
2. Strategic Issues Analysis (Internal and External) Using the releva.pdfaggarwalenterprises1
2. Strategic Issues Analysis (Internal and External) Using the relevant analytical tools, conduct
an analysis of both the internal and external environment as presented in the case. - Relevant
analytical tools can include PESTEL, SWOT, Stakeholder mapping, Porter's Competitive Forces
Analysis, BCG matrix, strategic capabilities, strategic resource, positioning analysis, etc.
"Nothing is a transaction. Everything is a transformation" (Chesky as cited in Ive, 2015). We are
living in a world which is powered, to a large extent, by a shared economy. To view business as
usual will no longer work. Airbnb's success story, what it has done and achieved, is not just a
celebration of creativity - it is the very definition of game-changer. Company overview Avid
travellers will know Airbnb, an online lodging rental platform. People can become a host on
Airbnb by listing their spare rooms while travellers can search for their holiday locations and
ideal accommodation. Brian Chesky and Joe Gebbia, both graduates of Rhode Island School of
Design, founded AirbedandBreadfast in 2007 to rent out air mattresses and provide breakfast
options in their apartment to visitors attending a design conference in San Francisco. They did so
to pay for their own rental fees. The idea was to offer visitors a way to save some money by not
having to pay prices charged by hotels. A concept totally unheard of in those days, they only
managed to interest three guests. In 2008, they were joined by Nathan Blecharczyk, a computer
engineer trained in Harvard who was also Gebbia's roommate before Chesky. Their initial
intention was to target visitors at large-scale events and conventions, where hotel rooms were
expensive and alternative accommodation was scarce. This effort produced a few thousand
listings in 67 countries. Advertising on Facebook together with email campaigns worked well
during the events. However, revenue dropped to a paltry sum at other times. In 2009, upon
advice from Paul Graham, Founder of start-up incubator Y Combinator, Chesky and Gebbia
went to New York City to gather feedback and learn from their successful hosts. After the visit,
they revamped the website based on the experiences of these hosts and high-quality photographs
of the apartments were added. This was in sharp contrast to the less professional-looking
photographs common on websites such as HomeAway and TripAdvisor. They changed the
company name from Airbedandbreakfast to Airbnb in 2010. The site's offerings were extended
to include the rental of a variety of properties such as entire homes and apartments, private
rooms, castles, boats, manors, treehouses, tipis, igloos and even islands. Business grew steadily
and by 2011, Airbnb raised more than USD 7.2 million and acquired several of its competitors -
Accoleo in 2011 and CrashPadder in 2012. In addition, the company acquired travel guides
NabeWise and Localmind in 2012 which allowed it to provide localised information on various
destinations. By .
Learn about Brian Chesky, the person behind Airbnb, in our "Entrepreneurship Skill and Innovation" presentation for BCom. Find out how Chesky changed travel with Airbnb. We'll talk about his ideas, what's important to him, and how he succeeded as an entrepreneur.
Gilhooly_#LiveWorkEverywhere Communication Campaign - UF Capstone Project Sum...Matt Gilhooly
In this semester-long project, we had to build a communications campaign around a communication issue or opportunity. I chose to develop my campaign around Airbnb's current employee policy for remote work to help establish the company as the premier site for remote work bookings worldwide.
If you want to 2x your SaaS business, you can't rely on A/B testing (and we tell you why). Copy Hackers presents 19 well-researched techniques for doubling your revenue.
Airbnb - Mission, Culture, Values, USP, Competitors, Constraints before Adoption of Technology, Technological Innovations, Business Value, Value Proposition, SWOT
The Startup Code: Applying Startup Thinking to Mobile MarketingSelf-employed
Our CEO Arthur Policarpio's talk for Spikes Asia 2014. In this presentation, he talks about why brands are investing in startups and what agencies can learn from them
AirbnbFrom creating new value to disrupting existing busines.docxsimonlbentley59018
Airbnb
From creating new value to disrupting existing businesses, the rise of the sharing economy has had a major impact on the hospitality and transportation industries. Built on the concept of exchanging goods via an online marketplace, the sharing economy allows individuals to seamlessly move between acting as buyers and sellers. Emerging companies such as Uber and Airbnb have been winners in this sharing model, creating uncertainty for traditional incumbents such as taxis and hotels.
Airbnb, an online and user-friendly platform that allows "hosts" to list their homes as a destination, was founded in 2008 with the intention of connecting people to unique travel experiences at any price point. Within three years it had reached 1 million bookings. This success hit a major hurdle in 2020 with the COVID-19 pandemic. Once the pandemic hit, travel restrictions in many areas were put into place, and many consumers were wary of travel; this put a significant dent in Airbnb's growth. As a result, Airbnb decided to tighten up and return to its core of everyday people hosting their homes and offering experiences. This meant putting some activities on hold (e.g., transportation) and scaling back on others (e.g., investments in luxury properties).
Questions:
As the example above illustrates, it is imperative that companies be able to prepare for strategic uncertainties as much as possible. While COVID-19 might have been difficult to predict, many other strategic uncertainties exist for Airbnb. Identify and explain one such strategic uncertainty. While your answer here
can
be related to COVID-19, there are plenty more out there to choose from. If you do choose one related to COVID-19, make sure that you use original thought regarding what new uncertainties related to the pandemic might exist.
How should Airbnb respond to the demographic trends outlined in your textbook? What about cultural trends?
Notice that this says "should," meaning don't focus on what Airbnb is already doing--you need to do your research here
! Please be sure to answer each of these questions; they should not be lumped together but instead treated separately.
Note that there is a
2 page limit for content
(excluding references). Please do not use single spacing--line and a half or double spacing is preferred. Font size 12 point.
Use APA or MLA for proper citing and referencing
(refer to
Purdue OWL (Links to an external site.)
for examples).
.
Founded in 2009, Beyond Meat is a LA-based producer of plant-based meats, such as burgers, sausages, ground beef and chicken. Through its proprietary technology, the company can replicate animal protein’s principal components from plant proteins and has gone on to revolutionise the global food industry.
Some key takeaways from this case study-
1. Ensuring product positioning and branding does not alienate consumer groups/sub-sects
2. Continuous product development and R&D to re-iterate products based on consumer experience
3. Product utility and consumer experience need to be the drivers for adoption and stickiness
23andMe is a company that pioneering genetic testing for the masses. It’s unique mission statement stemmed from a core belief that personal healthcare data should be accessible and owned by individuals. In our case study, we discuss key lessons and insights that startups can derive from 23andMe’s journey –
1. Persistence and resilience can be more important that talent and network
2. Create your moat before thinking about monetization
3. Monetization always follows scale, solve for scale first
4. Delay profitability for bigger growth potential
5. Be driven by a larger purpose, mission
Patreon is a membership platform that allows creators to offer a monthly subscription to their fans. In exchange, fans get access to exclusive content, community, and insights into their creative process.
Instagram is the world’s largest photo-sharing app, with more than 1 billion users every month. From hitting first 1 million users in less than 3 months from launch, to being acquired by Facebook, Instagram’s growth story offers many learnings on how to build a business and scale it to success.
Shopify is a success story of how it grew from a Snowboard Shop to a $100B Commerce Ecosystem where anyone can launch an online storefront from their computer. Shopify has always strived to create more value for its partners than it captured for itself.
GOAT is a story of how a vertical marketplace serving a 'niche' can build a strong network and emerge as a global phenomenon. We explore how GOAT became the world’s largest sneaker marketplace while competing against the likes of Amazon.
Amul Success Diaries | Kalaari Capital
Amul is the quintessential story of Indian ingenuity and enterprise solving economic inequality at the grassroots. By having a culture of continuous innovation and carefully designed incentive structures, we explore how Amul took a contrarian approach to become a billion-dollar business while taking care of stakeholders across the value chain.
Success isn’t a straight line. Even the most accomplished business leaders have had to face the anvils of crisis at pivotal points. There are immense learnings to gain from moments of such successes and failures.
At Kalaari, we thrive on empowering founders to succeed. Success Diaries are case studies that offer analysis and insights from the journeys of extraordinary companies. We hope this helps you as you build an enduring enterprise of tomorrow.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
2. From renting a mattress to a $100B company
2
Largest IPO in
2020
$100B+
Valuation
Active
Community
4M+
Hosts
Repeat Users
Variety of use
cases
3.4T+
TAM
Over $1B+
Net Cash
5.6M
Active
Listings
New source of
income (Lifetime)
91%
Organic
Users
Across 220
countries
Low CAC
$110B
Earned by
Hosts
825M+
Bookings
$520M
Free Cash
Flow
Source: Airbnb IPO Filing on SEC Website
Copyright Success Diaries - Kalaari Capital 2022
3. Airbnb derives its success from four key tenets
3
Perseverance
Strong
Community &
Customer
Obsession
Cater to
Experiences
Design First
Approach
1 2
3
4
Cater to Experiences
The founders implemented Steve Job’s three click rule of design while
creating the platform. They wanted their users to never be more than
three clicks away from a booking.
Design First Approach
In Paul Graham’s own words – Better to have 100 people love your
product, rather than 1M people like your product. Airbnb’s success is
largely credited to its strong community of hosts and guests.
Strong Community & Customer Obsession
Chesky and Gebbia were rejected by 7 prominent Silicon Valley
investors in 2018 who could’ve got a 10% stake in the company for
$150K. The founders never backed out!
Perseverance
Copyright Success Diaries - Kalaari Capital 2022
Airbnb started off as a cheap alternative to hotels, but now it largely
caters to travellers who seek unique, authentic & personal experiences.
4. Early days of Airbnb
💡 Fun Fact: The ‘Cereal’ Entrepreneurs!
During the early days, when Airbedandbreakfast.com (later changed to airbnb.com) was not able to generate
enough revenue from the ‘beds’- Brian Chesky shifted his focus on the ‘breakfast’ part. Chesky and Gebbia
created breakfast cereals, based on the presidential elections. They rolled out Obama O’s and Captain McCain’s
limited edition cereal boxes, selling $40 a box. These went on to be a huge hit amongst the Americans, and it
eventually kept the company afloat for a few more months alongside generating national press coverage!
5. Joe and Brian made a great team!
5
Copyright Success Diaries - Kalaari Capital 2022
Brian Chesky Joe Gebbia
Coming
Together!
• Graduated from Rhode Island
School Of Design, with
Bachelors Of Fine Arts in
Industrial Design.
• He moved to San Francisco in
2007 to live with Gebbia and he
fell in love with the city, it’s
creativeness and the
entrepreneurial spirit.
When Brian Chesky had just graduated and Joe Gebbia was in the junior year of the 5-year
dual degree program, they teamed up to be a part of the RISD sponsored research project.
The two of them had an amazing chemistry, used to work on a lot of design projects together
and kept building on each other’s ideas.
• Graduated from Rhode Island
School Of Design, with
Bachelors Of Fine Arts in
Graphic and Industrial Design.
• Bit by the entrepreneurial bug,
Gebbia was always trying to
create something, and was
certain that he and Brian will
start a company someday.
6. “I hope this is not the only idea you are working on..”
6
Copyright Success Diaries - Kalaari Capital 2022
Source: Entrepreneur’s Handbook
Getting into YCombinator
Paul Graham from YCombinator was not convinced with
the idea when the three founders pitched it on the demo day.
After getting to know how the Founders created and sold
cereal boxes to keep the company alive, he was very
impressed. “If you can convince people to pay forty dollars
for a four-dollar box of cereal, you can probably convince
people to sleep in other people’s airbeds,” he said.
Rent is due!
Unable to pay rent for their San Francisco apartment, back
in 2007 – Brian Chesky and Joe Gebbia decided to rent out
an air mattress in their living room and turning it into a bed
and breakfast for some extra cash. After launching their
website in Aug 2008, they found their first 3 paying
customers during the Industrial Design Conference.
“It’s an Investment nuclear winter and only people who
will survive this are cockroaches, and you're a cockroach”
– Paul Graham, YCombinator
7. Airbnb coined the term ‘Ramen Profitable’
7
Achieving the bare minimum
After closing the first seed round by YCombinator in 2008,
Airbnb founder mailed Paul Graham about their financials
for January 2009 stating that they did $734 in fee for the
week and have become ‘Ramen Profitable’ – A term that
gained popularity meaning they are generating enough profit
to pay for basic expenses.
Cal Henderson (R)
Co-Founder & CTO
Stewart Butterfield (L)
Co-Founder & CEO
Slack’s Founders
Customer Obsession: New York visits
On advice from Paul Graham, Joe and Brian decided to travel
to New York where majority of their hosts were located.
They realized that photos uploaded on the website were not
pretty and went door to door to take photos of the listed
houses. Customer obsession has always been one of the major
focus areas for Airbnb, the two founders stayed with hosts,
asked questions, gathered valuable insights and feedback.
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Source: Paul Graham Twitter Post
“Everyone thought that they were completely crazy; no
one thought this was a good idea” – Leigh Gallagher, The
Airbnb Story
8. Airbnb is different
💡 Fun Fact: The Original Bed and Breakfast!
CEO and Founder Brian Chesky, listed his own property and the original Airbnb until 2015, for fans to
experience the very first Airbnb! He was praised for being a great host and a very down to earth person.
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9. Creating a global community, where everyone belongs
9
In a world that is growing day by day,
people are less connected with a
decreased sense of belonging.
A platform that helps you experience
all these and more.
Meet new people, discover new
cultures.
Connecting each other from around
the world.
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Airbnb’s new ‘Belo’ logo
10. Mastering the art of growth hacking
10
Network Effect: Build products that speak to the key needs of users in order to ensure growth from existing customers
through referrals and word of mouth marketing.
Personalization: Email marketing has always worked for Airbnb. The emails are mostly automated, personalised, and
well-timed, ensuring that they are highly relevant.
Strong Community: Marketing on social media has also been a power tool for Airbnb. Responding to customer queries
and concerns promptly, they’ve also built a community centre where the content is highly relevant to keep hosts engaged
and have structured it so that the content in each section is highly relevant.
Growth Hacks: Airbnb leveraged Craiglist to drive traffic and listings on their website. Every time a new listing was
created on Craiglist, they emailed the host and asked if they would like to list on Airbnb as well. This led to increase in
more and more people referring Airbnb to others.
Campaigns: Airbnb has always received laurels for their innovative and engaging campaigns. Few of the notable
campaigns are ‘The Belo logo’ – Belong Anywhere, ‘We Accept’ – accusations of discrimination against guests etc.
🕺
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11. 11
From a vacation rental marketplace to a full-fledged travel platform
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Airbnb started off as a vacation rental marketplace for hosts and travelers. Today, the
company is not just a platform for booking a stay in a home but has also started focusing on
other aspects of a trip.
Airbnb Luxe is the selection of the best
luxury retreats, with the highest
standards of service. These homes are
designed by experts and have the best-
in-class amenities, services along with
dedicated trip designers.
Airbnb Plus is a selection of the highest
quality hosts, who are known for great
reviews and services. Airbnb verifies all
these homes with in-person quality
checks and inspection with hosts to
ensure supreme quality and design.
Airbnb Experiences is a platform that
offers unique activities designed and led
by locals. The activities can range from
like training with marathoners to
shopping and styling. Airbnb again
focusses on the ‘local people’ rather
than local trips.
12. Airbnb is now bigger than top 3 hotel chains combined!
12
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109.3
47.7
34.4
11.6
8.9
8.7
0 20 40 60 80 100 120
Market Cap ($B)
Source: Forbes
13. IPO during a Pandemic
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💡 Fun Fact: The one that got away!
Airbnb was passed by one of the renowned Silicon Valley investor – Fred Wilson. In an email thread revealed
by Paul Graham on his Twitter account, Wilson mentioned that although he loved the founding team, he wasn’t
sure how big of a business this could become - Airbnb listed at a valuation of $100B in 2020. Wilson’s firm
now keeps a box of Obama O’s in its conference room as a daily reminder of the one that got away!
14. COVID-19 halts travel
14
Source: Statista
Ø In December 2019, a novel strain of coronavirus disease was first
reported. Only three months later, in March 2020, the World Health
Organization characterized COVID-19 as a global pandemic.
Ø The COVID-19 pandemic led to global travel restrictions, a
corresponding significant reduction in travel and adversely affected
the global travel industry.
Ø Gross nights and experiences booked contracted on a YOY basis,
with a low in April 2020, down 72% year over year. Gross Booking
Value was down by 119%
Ø In September 2020, Gross Booking Value started recovering,
down by 17% on a year-over-year basis.
Ø In a heartful letter, Chesky announced that Airbnb had to layoff 25%
of their existing workforce due to the Pandemic.
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15. Travel’s biggest IPO ever!
15
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NASDAQ Building in NYC on Airbnb’s listing day
‘We believe that the lines between travel and living are blurring, and our platform has
proven adaptable to serve these new ways of traveling’ – Airbnb in it’s SEC Filing
Ø Airbnb planned to launch on NASDAQ in March 2020, but unfortunately had
to delay plans of going public when travel came to a halt due to the
Coronavirus.
Ø Airbnb’s public filing with the Securities and Exchange Commission took
place in December 2020, in the midst of the pandemic when the company
decided to raise $3.5B for fueling further growth and expansion.
Ø Airbnb listed on NASDAQ on the 10th of December, with the shares being
originally priced at US $45-50. By the time of the listing, the shares were
priced at $68.
Ø The stock finally listed at $146, much higher than the expected listing price –
enabling the company to be valued at over $100B
16. Journey of disrupting the entire industry
16
2008
Launched
airbedandbreakfast.com
and got 3 paying
customers
2007
10,000 users & 2500
listings. Raised Seed
Round from Sequoia
2009
First International
Office, based out
of London
2011
Over 9M guests
hosted
2013
2016
Over 2M+ daily
bookings
2019
Went Public
2020
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Brian Chesky and Joe
Gebbia put a mattress in
their living room for rent
Became profitable
for the first time
17. Airbnb turned out to be the biggest exit in the history of YCombinator
17
Date Round Capital Raised Valuation Lead Investor
January 2009 Pre-Seed $20K - YCombinator
April 2009 Seed $600K - Sequoia Capital
November 2010 Series A $7.2M - Greylock Partners, Sequoia Capital
July 2011 Series B $112M $1.3B Andreessen Horowitz
October 2013 Series C $200M $2.5B Founders Fund
April 2014 Series D $475M $10B TPG Capital
June 2015 Series E $1.5B $25.5B General Atlantic, Tiger Global
November 2015 Series E $100M $25.5B FirstMark Capital
September 2016 Series F $555M $30B Capital G, TCV
March 2017 Series F $448M $31B Capital G, TCV
April 2020 Private Equity $1B $26B Silver Lake and Sixth Street Partners
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• Airbnb raised $3.5B when it listed on NASDAQ in December 2020, at a valuation of $100B+
• Sequoia, the largest outside shareholder in Airbnb, had a stake of more than $5.5B at the time of IPO
18. Learnings from Airbnb
💡 Fun Fact: Airbnb was launched thrice!
Airbnb was launched three times. The first time they launched, it was with 3 airbeds at the time of the design
conference. The second time they launched, nobody noticed. The 3rd time was for SXSW. The final version of
Airbnb was completed in the summers of 2008.
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19. 7 Star Design Principle – Customer Experience is one of the Core Values
19
Ø To disrupt the lodging industry, Airbnb had to go beyond than simply
providing a place to stay for the traveler.
Ø Airbnb’s success is credited to their focus on Customer Obsession. In an
interview, Brian Chesky elaborates about Airbnb’s 11 Star Framework, where
he mentioned how giving a 7 Star Experience is what Airbnb strives for.
Ø Airbnb has been on top of resolving customer issues like how they launched a
Host Guarantee Program, ensuring hosts of USD 1M if a guest damages the
place, after they received few complaints of vandalism by the guests.
Airbnb’s website mentions this as one of their core values-:
“Be a Host”
Meaning hospitality runs in your blood. Caring for the customers and making
them feel that they belong is the prime objective of the company.
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Define what your company stands for and build for the same.
20. 20
• To achieve a scale of over 825M guest arrivals and 5.6M+ Listings, Airbnb did
things that are not scalable:
Ø To stay afloat, Chesky and Gebbia made over 1000 cereal boxes of Obama O’s
and Cap’n McCain’s by themselves.
Ø During their early days, most of the Airbnb hosts were based out of New
York. Brian and Joe visited each and every host of theirs - spent time with
them and collected valuable feedback on Airbnb’s offerings.
Ø While launching Airbnb Trips, Brian invited a traveler and created a perfect
trip for him – they designed an end-to-end experience, just like seen in movies.
The trip really touched the traveler, and it became a blueprint for Airbnb Trips.
Ø Chesky physically interviewed the first 300 hires by himself, in order to ensure
that the company’s culture is protected.
Do a few things but do them exceptionally well.
Brian Chesky while launching Airbnb Trips in 2016
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Do things that don’t scale!
“You don’t start with 100 million users. You start with a
few. So, stop thinking big, and start thinking small” –
Paul Graham
21. 21
Failures are a part of the journey
Neither the investors, nor their friends and family believed that this idea will
ever work. Airbnb was rejected by 7 prominent investors in the Silicon Valley!
Right Mentors
YCombinator and Paul Graham played a very key role in Airbnb’s success. As
mentioned by Brian Chesky in an interview, YCombinator helped them create
a structure and rhythm whereas certain advice from Paul Graham changed
the entire course of their business forever.
Airbnb has time and again shown how important it is to learn from setback
and come back much stronger.
With the pandemic still affecting global travel, we are sure the company will
come back even stronger as they have always did.
Believe in your idea & get right mentors for your journey
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Make rejections and failures a steppingstone for your success. Get the right set of people to
join you in your journey.
22. Learnings for startups & entrepreneurs
22
Believe in your idea
Airbnb is an inspiration to all entrepreneurs who are told that their idea will never work.
Focus on Customer Experience
Create a product that really matters and adds value to your customers. Take regular feedback from them.
Get right mentors onboard
Getting right mentors onboard can change a lot of dynamics for the business.
Identify the company’s true mission
While Airbnb started as a cheap alternative to Hotels, their mission was to create a personalized experience for the
travelers and a bond between the hosts and guests.
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