The document outlines the structured problem solving process which consists of 6 steps: 1) Describe the problem, 2) Identify potential causes and collect data, 3) Evaluate causes against facts and collect more data to identify the root cause, 4) Determine the corrective action, 5) Validate and implement the solution, and 6) Standardize the solution. Various problem solving techniques are presented for each step, such as cause-and-effect diagrams, Pareto charts, and corrective action plans. The goal of the process is to methodically analyze problems, identify root causes, and implement lasting solutions.

1. Problem Solving
Structure
involve defining the boundaries
of the problem and then
breaking it down into its
component elements

2. NAME OR LOGO
Problem-solving
strategies
Problem solving consists of using generic or
ad hoc methods in an orderly manner to
find solutions to problems.
Problem-solving strategies are the steps
that one would use to find the problems
that are in the way to getting to one's own
goal.
Problem Solving
The term problem solving means slightly
different things depending on the discipline.
2

3. NAME OR LOGO
Structured Problem-Solving Process
Describe
Describe every selected
problem
Identify
Identify potential causes.
Collect, organize, and
analyze existing data
Evaluate
Compare causes to the
fact.
Collect additional data to
identify root cause
Solve
Determine corrective
action
Control
Validate, Implement and
standardize solution
3

4. NAME OR LOGO
Describe the problem
Describe every selected problem
4

5. NAME OR LOGO
Describe Problem
Solving problems is a common activity in every
business. In some areas, such as Quality, it
receives special treatment with root cause
identification methods and corrective actions.
Input / Output
Diagram
Timeline
5
Problem Definition Is/ Is Not Diagram Process Flow

6. NAME OR LOGO
Identify
Identify Potential Causes and collect, organize
and analyze existing data
6

7. NAME OR LOGO
Identify
There can be many different causes for a single
problem, but with appropriate information
gathering, it is possible to eliminate many of
them. When looking for a probable cause, it is
often best to look at the easiest solution first and
then work from there.
Cause and Effect
Diagram
(6M)
Distinctions and
Change
Failure and Effect
Analysis
7
- Potential Causes

8. NAME OR LOGO
Identify
There can be many different causes for a single
problem on a network, but with appropriate
information gathering, it is possible to eliminate
many of them. When looking for a probable
cause, it is often best to look at the easiest
solution first and then work from there.
Process Control Chart PARETO Analysis Scatter Diagram
8
- collect, organize and analyze existing
data
Check sheet Multi-Vari Chart Capability Study

9. NAME OR LOGO
Evaluate
Compare causes to the fact.
Collect additional data to identify root cause
9

10. NAME OR LOGO
Evaluate
Exceeds Expectations Phrases Evaluates all
possible solutions and chooses the one that will
deliver the best results.
Physical contradictions
involve those situations in
which we desire different
properties of a certain
parameter.
Technical Contradictions
Often problem statements
are vague, perhaps mixing
technology, economic and
schedule issues.
10
Contradictions Matrix
- Compare causes to the fact.

11. NAME OR LOGO
Evaluate
identifying root causes is to construct a root
cause tree. Connect them in a
logical cause and effect order until arriving at
the root of the problem.
11
- Collect additional data to identify
root cause.
Statistical
Comparisons
Characterization
Experiments
Component Swapping
Study
Analysis on Means

12. NAME OR LOGO
Solve
Determine Corrective Action
12

13. NAME OR LOGO
Solve
Corrective action is an aspect of quality
management that aims to rectify a task, process,
product, or even a person's behavior when any
of these factors produce errors or have deviated
from an intended plan. 13
Corrective Action Plan Error Proofing

14. NAME OR LOGO
Control
Determine Corrective Action
14

15. NAME OR LOGO
Control
control mechanisms, theories dealing with
stimulus- response-feedback types
of problems emphasize hypothesis testing
because the control mechanism available to
subjects, feedback, is assumed by the theory to
operate on hypotheses and these represent the
"core" of the problem solving process
Capability Study
Implementation Plan
Process Control Chart
15

16. NAME OR LOGO
Finding the right problems
to solve,
and
Focusing on opportunities
created by the “problem”.
Summary
problem solving steps provide a short outline of a
process to help you solve problems effectively
16

17. Thank
You
Parman Ambo
+60 13 XXX 8448
Parman.ambo@gmail.com