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JOHN HARROBIN
908.581.8000 (MOBILE) • JHARROBIN@GMAIL.COM
STRATEGY & BUSINESS DEVELOPMENT / BRAND BUILDING & MANAGEMENT
CUSTOMER ACQUISITION & RETENTION / INTEGRATED MARKETING
Fact-based, digitally oriented C-level executive focused on growing customers and revenue through digital, robust CRM, and
strong brand development. Strong track record in developing talent, building great teams, and collaborating with many partners.
My remit has been much deeper and broader than most CMOs in that in addition to leading brand, creative, integrated marketing,
and media, I’ve had direct accountability for driving revenue and results and have also led customer acquisition, retention, pricing,
strategy, customer experience, and business development. My goal is to find an opportunity where I can help scale a business to its
potential, build a world-class growth “machine” and have a lot of fun along the way.
HIGHLIGHTS & AREAS OF EXPERTISE
• Managed largest (single brand) media budget in the country, exceeding $1.5B
• Led customer acquisition and lead generation engine for both consumer and business segments
• Developed & implemented retention and upsell programs for over 100mm wireless subscribers resulting in industry leading
loyalty and profitability
• 1st
to launch several disruptive pricing practices, increasing market share each time: $9.99 Family Share plans,
ShareEverything, and “Skinny Bundles” for TV/Internet service
• Built brand strategies, positioning, messaging guidelines, and produced thousands of creative elements
• Launched new products and marquee partnerships with sports leagues, media companies, OEMS, tech start-ups, and
celebrities, including: Google, Netflix, Invidi, ESPN, SNL, Revenue Science, Facebook, Comcast, Motorola, NFL, NHL, IndyCar,
BlueKai, Pivotal, Shakira, Prince, John Madden, Maroon 5, Clay Matthews, Color and Siri (prior to being acquired by Apple),
YouTube (prior to Google purchase), and Skype (prior to Microsoft purchase)
• Led teams of over 600 employees on multiple continents, aligning performance objectives and fostering strong teamwork and
communication -- incorporating webcasts, quarterly recognition, and salesforce.com’s Chatter
• Worked with advertisers on the “sell” side of media at NBCUniversal to deliver integrated marketing programs for such brands
as Amazon, American Express, Zoolander2, Sabra, Mazda, Subaru, Chrysler, and Secret Life of Pets
• Introduced “Why Verizon” training that is an ongoing effort for all employees and new hires
• Served as Global CMO Verizon Enterprise Solutions, CMO-Consumer & Mass Business, and interim CMO-Verizon Wireless; at
one point was youngest Senior Vice President within the organization.
DETAILED EXPERIENCE
NBCUniversal – New York, NY 2015 – 2016
EVP & Chief Marketing Officer, Advertising Sales & Client Partnerships
• Led internal agency focused on integrated marketing programs for Top 100 brand advertisers
• Launched the Content Studio – a new business model and revenue stream focused on branded content
• Oversaw the company’s first “unified” Upfront event resulting in production savings and record-setting Upfront
• Developed and programmed client events such as Innovation Day at Studio 8H and introduced new funnel management
capabilities through Salesforce
Verizon Wireless/Verizon/Vodafone/AirTouch Celluar – Ohio, California, and New Jersey 1997 - 2015
SVP Corporate Marketing & Chief Marketing Officer, Consumer & Mass Business 2014 - 2015
• Reversed sales trends and achieved record sales and retention results in 3Q14 and 4Q14 with expanded revenue and margin
• Lowered online CPGA while increasing sales to nearly 20% of overall FiOS sales mix
• Introduced Speedmatch, FiOS Gateway Router, new Triple Play bundles and disruptive pricing with Custom TV or “Skinny
Bundles” informed by deep understanding of customer behavior, set-top box data, and comprehensive go-to-market plans
• Drove massive efficiencies among business units – delivered over $50mm in annualized savings
• Revamped online practices and distribution to optimize delivery across all channels and turnaround Wireless growth
• Launched Total Customer Experience Initiative focused policies, service, store design, and all digital experiences
Page 1 of 2
SVP & Chief Marketing Officer, Global Enterprise 2012 – 2014
• Simplified Product Portfolio & Product Development process resulting in $60mm in hard cost savings
• Aligned compensation and pricing practices to increase revenue and add +$50mm in annual margin
• Revamped distribution model and expanded use of indirect distributors; consolidated partner programs, and increased % of
midmarket sales from 2% in 2Q12 to +40% in three years
• Drove targeted account planning and sales team actions through salesforce.com innovations and robust Executive Briefing
Program that resulted in a 24% increase in Account Revenue and a 37% increase in Funnel post-briefing
• Designed cross-business unit Marketing Leadership Development program
Senior Vice President of Marketing, Strategy, & Digital Media 2007 - 2012
• Led Business Development on Google deal to launch “Droid” – taking Android share from <2% to over 20% in just months
• Launched TV Advertising business striking deals in excess of $800mm over 5-years with interconnect operators
• 1st
to launch RFP for a DMP to support use of big data predictive analytics for omnichannel programs, including our automated
decision engine and next-best action communications
• Launched Verizon 4GLTE and achieved 4G leadership position within 30 days
• Revamped merchandising at 1,800 direct owned and over 5,000 indirect store locations
• Design and launched ShareEverything pricing –- increasing ARPU, market share, and reducing disintermediation risk
• Developed and implemented all go-to-market plans, creative, and merchandising for all products with Apple
• Secured more HD channels and VOD titles than any TV provider; negotiated carriage agreements to reduce content costs
• Defined Small Business strategy resulting in 25% YOY growth and over-indexing other segments
• Created and managed execution of mainstage programs and events at CES, Verizon-Apple Announcement, Mobile World
Congress, Superbowl, and private concert of 10,000 people in Hollywood enabled by mobile ticketing
Vice President, Advertising, Marketing, & Sales Operations 2003 – 2007
• Developed brand architecture, creative, and messaging guidelines for most profitable wireless brand on the planet
• Launched mobile content products – becoming 2nd
largest digital music business
• 1st
(in any category) to initiate a Digital Upfront and 1st
(in TMT category) to pay Ad Networks based on Performance (orders vs.
clicks) leading to 5X increase in online sales and reduced CPO
• Introduced segmentation and propensity modeling that drove key capabilities for acquisition/retention programs
• Launched mobile ad business – sold to Microsoft for an amount speculated to be $650mm in The Wall Street Journal
Prior roles at Verizon Wireless include Sr. Product Manager, Director, and Executive Director – all serving "field" P&Ls; before
Verizon served on leadership team of Internet Start-up and previously worked in consulting.
EDUCATION, CREDENTIALS, AND AFFILIATIONS
• MBA, Northwestern University’s Kellogg School of Management, Evanston, IL
• BS, Villanova University, Villanova, PA
• CMA, Certified Management Accountant
• Board: Association of National Advertisers (2008-2015), Advertising Self-Regulatory Council (2009-2011), ViVoom (current)
• Advisor: to a handful of technology start-up firms; mentor at Tech Stars NY
• Infrequent Keynotes: Billboard, AdAge Digital Conference “The Age of the Real-Time CMO”
• Awards & Honors: Several creative awards including Effies, Telly, Webby, Event Marketer, Pencil and some individual
including Communicator of the Year, 40 under 40, Marketing 50, and Hottest Brands (Droid)
SEE PROJECTS AND SAMPLES OF CREATIVE WORK AT: HTTPS://WWW.SHOCASE.COM/HARROBIN @JOHN HARROBIN
Page 2 of 2

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STRATEGY & BUSINESS DEVELOPMENT / BRAND BUILDING & MANAGEMENT

  • 1. JOHN HARROBIN 908.581.8000 (MOBILE) • JHARROBIN@GMAIL.COM STRATEGY & BUSINESS DEVELOPMENT / BRAND BUILDING & MANAGEMENT CUSTOMER ACQUISITION & RETENTION / INTEGRATED MARKETING Fact-based, digitally oriented C-level executive focused on growing customers and revenue through digital, robust CRM, and strong brand development. Strong track record in developing talent, building great teams, and collaborating with many partners. My remit has been much deeper and broader than most CMOs in that in addition to leading brand, creative, integrated marketing, and media, I’ve had direct accountability for driving revenue and results and have also led customer acquisition, retention, pricing, strategy, customer experience, and business development. My goal is to find an opportunity where I can help scale a business to its potential, build a world-class growth “machine” and have a lot of fun along the way. HIGHLIGHTS & AREAS OF EXPERTISE • Managed largest (single brand) media budget in the country, exceeding $1.5B • Led customer acquisition and lead generation engine for both consumer and business segments • Developed & implemented retention and upsell programs for over 100mm wireless subscribers resulting in industry leading loyalty and profitability • 1st to launch several disruptive pricing practices, increasing market share each time: $9.99 Family Share plans, ShareEverything, and “Skinny Bundles” for TV/Internet service • Built brand strategies, positioning, messaging guidelines, and produced thousands of creative elements • Launched new products and marquee partnerships with sports leagues, media companies, OEMS, tech start-ups, and celebrities, including: Google, Netflix, Invidi, ESPN, SNL, Revenue Science, Facebook, Comcast, Motorola, NFL, NHL, IndyCar, BlueKai, Pivotal, Shakira, Prince, John Madden, Maroon 5, Clay Matthews, Color and Siri (prior to being acquired by Apple), YouTube (prior to Google purchase), and Skype (prior to Microsoft purchase) • Led teams of over 600 employees on multiple continents, aligning performance objectives and fostering strong teamwork and communication -- incorporating webcasts, quarterly recognition, and salesforce.com’s Chatter • Worked with advertisers on the “sell” side of media at NBCUniversal to deliver integrated marketing programs for such brands as Amazon, American Express, Zoolander2, Sabra, Mazda, Subaru, Chrysler, and Secret Life of Pets • Introduced “Why Verizon” training that is an ongoing effort for all employees and new hires • Served as Global CMO Verizon Enterprise Solutions, CMO-Consumer & Mass Business, and interim CMO-Verizon Wireless; at one point was youngest Senior Vice President within the organization. DETAILED EXPERIENCE NBCUniversal – New York, NY 2015 – 2016 EVP & Chief Marketing Officer, Advertising Sales & Client Partnerships • Led internal agency focused on integrated marketing programs for Top 100 brand advertisers • Launched the Content Studio – a new business model and revenue stream focused on branded content • Oversaw the company’s first “unified” Upfront event resulting in production savings and record-setting Upfront • Developed and programmed client events such as Innovation Day at Studio 8H and introduced new funnel management capabilities through Salesforce Verizon Wireless/Verizon/Vodafone/AirTouch Celluar – Ohio, California, and New Jersey 1997 - 2015 SVP Corporate Marketing & Chief Marketing Officer, Consumer & Mass Business 2014 - 2015 • Reversed sales trends and achieved record sales and retention results in 3Q14 and 4Q14 with expanded revenue and margin • Lowered online CPGA while increasing sales to nearly 20% of overall FiOS sales mix • Introduced Speedmatch, FiOS Gateway Router, new Triple Play bundles and disruptive pricing with Custom TV or “Skinny Bundles” informed by deep understanding of customer behavior, set-top box data, and comprehensive go-to-market plans • Drove massive efficiencies among business units – delivered over $50mm in annualized savings • Revamped online practices and distribution to optimize delivery across all channels and turnaround Wireless growth • Launched Total Customer Experience Initiative focused policies, service, store design, and all digital experiences Page 1 of 2
  • 2. SVP & Chief Marketing Officer, Global Enterprise 2012 – 2014 • Simplified Product Portfolio & Product Development process resulting in $60mm in hard cost savings • Aligned compensation and pricing practices to increase revenue and add +$50mm in annual margin • Revamped distribution model and expanded use of indirect distributors; consolidated partner programs, and increased % of midmarket sales from 2% in 2Q12 to +40% in three years • Drove targeted account planning and sales team actions through salesforce.com innovations and robust Executive Briefing Program that resulted in a 24% increase in Account Revenue and a 37% increase in Funnel post-briefing • Designed cross-business unit Marketing Leadership Development program Senior Vice President of Marketing, Strategy, & Digital Media 2007 - 2012 • Led Business Development on Google deal to launch “Droid” – taking Android share from <2% to over 20% in just months • Launched TV Advertising business striking deals in excess of $800mm over 5-years with interconnect operators • 1st to launch RFP for a DMP to support use of big data predictive analytics for omnichannel programs, including our automated decision engine and next-best action communications • Launched Verizon 4GLTE and achieved 4G leadership position within 30 days • Revamped merchandising at 1,800 direct owned and over 5,000 indirect store locations • Design and launched ShareEverything pricing –- increasing ARPU, market share, and reducing disintermediation risk • Developed and implemented all go-to-market plans, creative, and merchandising for all products with Apple • Secured more HD channels and VOD titles than any TV provider; negotiated carriage agreements to reduce content costs • Defined Small Business strategy resulting in 25% YOY growth and over-indexing other segments • Created and managed execution of mainstage programs and events at CES, Verizon-Apple Announcement, Mobile World Congress, Superbowl, and private concert of 10,000 people in Hollywood enabled by mobile ticketing Vice President, Advertising, Marketing, & Sales Operations 2003 – 2007 • Developed brand architecture, creative, and messaging guidelines for most profitable wireless brand on the planet • Launched mobile content products – becoming 2nd largest digital music business • 1st (in any category) to initiate a Digital Upfront and 1st (in TMT category) to pay Ad Networks based on Performance (orders vs. clicks) leading to 5X increase in online sales and reduced CPO • Introduced segmentation and propensity modeling that drove key capabilities for acquisition/retention programs • Launched mobile ad business – sold to Microsoft for an amount speculated to be $650mm in The Wall Street Journal Prior roles at Verizon Wireless include Sr. Product Manager, Director, and Executive Director – all serving "field" P&Ls; before Verizon served on leadership team of Internet Start-up and previously worked in consulting. EDUCATION, CREDENTIALS, AND AFFILIATIONS • MBA, Northwestern University’s Kellogg School of Management, Evanston, IL • BS, Villanova University, Villanova, PA • CMA, Certified Management Accountant • Board: Association of National Advertisers (2008-2015), Advertising Self-Regulatory Council (2009-2011), ViVoom (current) • Advisor: to a handful of technology start-up firms; mentor at Tech Stars NY • Infrequent Keynotes: Billboard, AdAge Digital Conference “The Age of the Real-Time CMO” • Awards & Honors: Several creative awards including Effies, Telly, Webby, Event Marketer, Pencil and some individual including Communicator of the Year, 40 under 40, Marketing 50, and Hottest Brands (Droid) SEE PROJECTS AND SAMPLES OF CREATIVE WORK AT: HTTPS://WWW.SHOCASE.COM/HARROBIN @JOHN HARROBIN Page 2 of 2