In today's competitive market, enhancing customer satisfaction is crucial for retaining customers, particularly for small and medium businesses. Effective strategies include treating customers as top priority, acknowledging their feedback, and utilizing communication channels like SMS and email to improve engagement. An emphasis on customer experience can significantly boost loyalty and ultimately drive higher profits, as retaining existing customers is more cost-effective than acquiring new ones.

1. By
Waffor.com

2.  In these competitive world, cost to hold a customer is
blooming like a sky-rocketing. Increasing customer
satisfaction is the only way to hold a customer. Small and
Medium business owners should focus on experiencing
customers to increase their satisfaction.
Here are the some strong strategies to increase customer
satisfaction.
 Think like a way that your customer is Boss!
 Measuring Customer Satisfaction:
 Account customer loyalty to have customer satisfaction:
 Avoid customer defecting mistakes.
 SMS and Email are the best channels to increase customer
satisfaction
 Facts don’t lie, understand the statistics of customer
satisfaction

3.  If you don’t have customer, there’s nobody to pay you! By taking
this thought to every customer coming to you can organically
raise on customer service.
 Assume yourself as the boss… if your staff treated customers
like they treated you, how well would the service be!
 Here are some of the approaches I recommend businesses use:
 Thank and acknowledge all your customers for their business
with you
 Try to impress your customers by giving gift vouchers
 Remind them about their interested service/product
 Keep your promises and integrity.
 Give an Reward Point account to have regular business to
customers
 Go out your way to help customers.

4.  Did you know that 91% of unsatisfied
customers will never come again? Analyzing
customer satisfaction can help to increase the
number of satisfied customers.
 So how do you measure customer
satisfaction?
 Focus on the Customer Satisfaction Metrics
 Use customer feedback tools with Waffor
Steup

5.  Businesses should focus on creating loyal
customers, that sticky and not used by
competitors.
 Here, the ways to build customer loyalty to have
more customer satisfaction:
 Remember special occasions of the customers
like birthdays, anniversary
 Try to empower and educate customers
 Top level managers should lead from the front
with customer service
 Talk to your customers, engage into what they
want and deliver


6.  No business is happening to unsatisfy
customers. In fact, even firms with the best
customer service will still lose up to 9% of
their customers to their competitors.
 Here are 3 common customer retention
mistakes that are affecting your customer
satisfaction:
 Ignoring customer feedback
 Taking your customer feedback to personally
 Using long, boring customer feedback
surveys

7.  59% of B2B marketers believe email and sms
marketing are still the most effective
channels in generating revenue.

8. Here are 3 mind-blowing facts that must motivate you to
start focusing on customer satisfaction.
 According to Bain and Co., 5% increase in customer
retention can increase a profit by 75%.
 Gartner Group statistics says that 80% of company’s future
revenue will come from just 20% of your existing
customers.
 Lee Resource Inc. found that impressing new customers
will cost you 5 times more than retaining an existing
customer.
 By focusing on the customer experience, increase the
customer satisfaction
 The customer experience is where business is won and
lost. Whether engaging through email, sms, social media,
customer surveys or face to face, you need to focus on the
customer experience to have better customer satisfaction.