This document provides an overview of human resource management practices at Best Buy Company. It discusses key stakeholders that should be involved in planning and implementing changes to the company's work environment. Some of the main environmental factors that could impact Best Buy are also outlined. The document then examines methods for recruiting, assessing, and retaining employees effectively. These include cognitive tests, personality tests, integrity tests, and criteria for evaluating assessment methods. It emphasizes the importance of effective communication, development/training, acknowledgment, and praise in retaining talent.

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HUMAN RESOURCE MANAGEMENT
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Table of Contents
Table of Contents........................................................................................................................................2
Introduction.................................................................................................................................................3
Stakeholders................................................................................................................................................4
Environmental factors that would impact Best Buy....................................................................................5
Organizational Objectives........................................................................................................................6
Performance Feedback............................................................................................................................7
Supervisor Support..................................................................................................................................7
Employee Assessment and Recruitment methods......................................................................................9
Cognitive Assessment Test......................................................................................................................9
The Personality Tests...............................................................................................................................9
Integrity Test............................................................................................................................................9
Criteria for evaluating and selecting assessment methods........................................................................10
Retaining Employees.................................................................................................................................10
Effective Communication.......................................................................................................................10
Listening skills........................................................................................................................................11
Development and Training....................................................................................................................11
Acknowledgment and Praising...............................................................................................................12
Conclusion.................................................................................................................................................12
References.................................................................................................................................................13
Executive Summary
Best Buy Company is a company that has experienced a drop in its performance in the
last years. This has been contributed by the use of the use batch production techniques that have
led to an increase in wastage and errors in their products. As a consultant, it is evident that the

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production technique in the company is wanting hence the company should implement the single
piece cell flows. This paper show the stakeholders that should be involved in planning and
implementation of the one single flow. Additionally, it will show the major environmental
factors that could affect Best Buy. Effective ways of recruiting and employees as well as thee
techniques of retaining them. This report will offer guidance to Best Buy Company to effectively
implement the one piece cell flow.
Introduction
Best Buy is a company that makes use of the Results-Only Work Environment (ROWE).
The company abandoned the traditional models of the working environment and promoted a
freer working environment. The company introduced the Results Only Work Environment that
not entail the use of schedules. Instead, ROWE involves changing the culture of the business
rather than altering the plans. Changing the organization’s culture is more difficult to change
changing the organization and schedule. The organization's leaders ensure that their employees
work from ant where and at any time as long as they produce their results (Armstrong &
Armstrong, 2011). During the implementation of the ROWE, the change of culture commenced
at the leadership position towards the entire corporation. The second step during the
implementation was communicating the philosophy of ROWE to the training managers and the
corporate managers on maintenance and control of ROWE in workplaces. Their step involved
freeing the working units and leaving them to find out a how they will implement the changes.
Each particular team had a different way to maintain flexibility from getting chaotic. After the
implementation of ROWE in the company, research was conducted which indicated that there
was an increase in the manner productivity. Additionally, it was also observed that increased
engagement of employees with their jobs also led to increasing ion sales. Therefore, Brest Buy’s

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working environment is an efficient environment which enables freedom for employee’s hence
promoting productivity.
The human resource management in the best buy has various roles of retaining,
motivating and recruiting. The human resource management entails, plans, programs, and
policies companies adopt with a goal of utilizing employees to the fullest. There are various
factors that Best Buy Human resource management should consider as they implement their new
working model. To start with, the organization needs to fathom that work performance is a
function of motivation, work organization, capabilities, and employment relation (Boxall, 2015).
During the implementation of the ROWE model, the HTRM plays a vital part. It ensures that the
model is affirmed by all stakeholders, the right policies, plan, and programs are in place to
enhance effective communication.
Stakeholders
Stakeholders are vital factors of an organization. They could be creditors, employees,
unions, directors, government agencies, or the community. Before implementing the change in
culture, the organization should ensure that every stakeholder agrees to the change process and
understand the objectives of the change in the organization. This will enable smooth
implementation without any hindrance like lack of finance, non-corporation from employees,
and lack of unity. Various stakeholders will focus on the success of the organization and change
in its culture. The director and staff will be more interested in the changes in working
environment since they are the immediate stakeholders who also work in the environment
(Cronin et al, 2012). Additionally, creditors and debtors would also be interested in the
company’s performance since they have invested some money in the firm. Therefore, human

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resource managers working the organization have to ensure that they put in place more effective
policies, plans, and programs that will enable the increase in performance.
Environmental factors that would impact Best Buy
During the transition from tradition work environments to ROWE working environments,
there is a need to fathom the benefits and the limitations of the ROWE model. The major
advantage of this type of working environment is that it enables employees to balance both their
personal lives and their career lives. Organizational managers should fathom that flexibility,
work life balance and happiness are significant components of a fulfilling and well-balanced
career life. Therefore, employers and managers should ensure that their employees balance the
work and personal lives to make sure that they are happy, motivated and productive. The results
only working model has been characterized by the employee happiness, flexibility, and
productivity. ROWE has associated with an increase in employees’ motivation as well
happiness (Hernandez & O'Connor, 2010). The focus on results only frees ‘the employee from
scheduled working to a freer working environment in which an employee works when it’s most
convenient for him or her. This type of working model has led to increases in productivity. This
model forces employees and managers carry out positional examinations within organizations
and set significant objectives for each team member. This enhances individual analysis of
employees hence being a position to point out any employee who isn’t using his or her time
wisely. This model also ensures that workforce is comprised of motivated, strong and self-
driven employees hence ensuring that there are maximum output and performance.
The working environment is of great significance in determining the success of an
organization. Best buy has adopted a different working environment that aims at increasing
productivity by facilitating a better life and work balance as well as freedom. To achieve their

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objectives, the organization has to ensure that it maintains a friendly and supportive working
environment. Theoretically, it has been proposed that the improving the working wellbeing and
conditions of employees is more likely to improve productivity (Levoy, 2007). This is due to the
minimization of uncertainty, hostility, risks hence increasing motivation and happiness as well as
job satisfaction.
Organizational Objectives
On the other hand, there are various factors that could affect the working environment of
organizations. Best Buy is also an organization which the limiting environmental factors would
affect their productivity. A major environmental factor that could affect this organization is goal
setting. In goal setting employees should be involved in the setting of significant organizational
performance goals. This could be conducted informally or as part of a company’s formal
performance management process.
Research has shown that employees are a motivated by various factor apart from
payment. Setting objectives is also another source of motivation for employees and
organization. Through setting goals, employees have a vivid perception of hat they intend to
achieve hence develop a plan and a way of achieving it. Research has shown that the setting of
more specific goals than generalized goals motivates employees since they understand what is
needed of them. Therefore, as Best Buy assimilates the new working environment and culture, it
is of great significance to ensure that they pay keen attention to goal setting. The company
should incorporate the employees in making goals and objectives. Additionally, the management
of the organization should ensure that they set specific goals for their employees hence making it
easier to achieve them as well as enable better preparation and planning on how to achieve them.
Notably, provision of relevant feedback is of great significance in setting goals since it improves

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efficiency. Through effective goal setting, it is possible to higher working behaviors chances as
well as aid in generating commitment to the organizations and the goals.
Performance Feedback
Another environmental factor that could have a significant impact on the Best Buy
Company is the performance feedback. Performance feedback is the exchange of information
and process of conflict resolution between the supervisor and employee. It entails both negative
and positive feedbacks on the employees’ performance on the performance as well as feedback
on how to improve the performance. Supervisors and managers should feel comfortable while
working with an all workplaces factors that affect the employee performance. According to
research, performance feedback is the conflict resolution and information exchange process that
occurs between supervisor and employee. Provision of feedback to the employees enables them
to provide feedback on the requirements. Information exchange could be conducted through
formal and informal ways. Therefore, Best Buy managers should ensure that they provide a
feedback frequently and often on their employee's performance to ensure that the employee can
assess his or her performance. Failure to provide feedbacks leads to low motivation since the
employees do not understand how their work is sand also leads to low performance since
employees do not understand on which areas to improve on.
Supervisor Support
Supervisor support is also another major environmental factor that could affect the Best
Buy. It is always vital for employees to finish their in successfully. The supervisor’s major
obligation is encouraging or facilitation positive interrelation and increases employees
confidence; leading to improvement in employee performance. Respected and skilled
personnel’s should be available to employees to aid them in improving their performance in their

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present duties as well as helping them develop their future roles (Phillips, 2012). Immediate
supervisors play the role of employees advocate hence gather and distribute resources required
by employees and provides encouragement for any jo that is well executed. This factor could
impact Best Buy Company since the company’s working environment is not scheduled or
constrained in the office. Therefore, the management has to ensure that employees who are
working at home or in other location are also supervised or have a way of interacting with the
supervisor. This is also a vital factor that also facilitates better performance from employees.
Best Buy Company is making use of ROWE In this model, the organization has to ensure
that its employees are fit for the task and exhibit all other significant qualities required. There is
various process through which the management of the organization should use to ensure that the
employees recruited are qualified and possess the required traits. The first selection and
recruitment methods are through job analysis. This process entails selecting and developing a
method of assessment that enables understanding the requirements of a particular job and shows
the required abilities, skills, and knowledge of effectively handle the job. This analysis method
could be used to evaluate an individual’s ability to clearly communicate, self-confidence and
precisely utilizing, eye and gestures. The ability to show professional appearance and demeanor
and the ability to show calmness during stressful tasks. Information in job analysis is utilized as a
basis for creating assessments. In particular, assessments are created to show measurements of
the most crucial tasks. Some assessments could entail work samples encouraging job candidates
hence requiring applicants demonstrate that they can execute the task effectively. Additionally,
other assessments techniques measure abilities that needed to execute task effectively like
physical abilities, mental abilities or personality traits on the requirements of a job.

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Employee Assessment and Recruitment methods
There are various the Best Buy company can make use of make external or internal
selections. Internal selections involve hiring or recruiting individuals within the organization
while external selection involves hiring and recruiting individual outside the organization.
Cognitive Assessment Test
The first major assessment method could be Cognitive Ability Tests. This kind of assessments
take measurements of various mental abilities like mathematical and linguistic ability, reading
comprehension as well as reasoning ability (Truss et al, 2012). This test is successful in making
predictions of job performance hence significant in selection and recruitment process.
The Personality Tests
The personality test is also another assessment method that assesses traits that are of significance
to the performance of a job. The major personality factors frequently assessed include
extraversion, agreeableness, emotional stability, conscientiousness as well as openness to
experience. Biographical data could also be used as an assessment method which entails biodata
inventories that question applicants on their personal interest, characteristics as well as the
background. The significance of this data is that it enables employers to forecast an applicant’s
future performance using the past performance.
Integrity Test
An integrity test is also major assessment methods that measure an applicant’s
experiences and attitudes associated with the applicant's trustworthiness, honesty, and
dependability. Likewise, the management could make use structured interviews as an assessment
method. This kind of interviews are made up of particular question sets designed to assess crucial
abilities, and skills that are needed for a particular job.

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Criteria for evaluating and selecting assessment methods
Best Buy comp-any should ensure that theory make use of the most appropriate
assessment methods while conducting their recruitment. There are various factors that the
organization should consider. They include; validity of the assessment methods. Validity refers
to the extent which a method is significant in the prediction of subsequent task performance.
Another factor to consider is the adverse impact of a method. This is the degree to which the
groups under protection have a lower score during the assessment compared to the majority
group. The cost of administration and assessment of an assessment method is also a significant
factor to consider. Additionally, the management should also consider the applications response
and reaction towards assessment methods. Negative reactions from the majority of the applicants
could mean that an assessment method is less effective.
Retaining Employees
Various techniques and factors will ensure Best Buy Company retain their employees.
Apart from freedom, three major factors will assure employee retaining.
Effective Communication
To start with, vivid communication is a major factor that makes employees feel Important
and part of the organization. Managers need to communicate their objective of the organization
as well as employee goals and explain the connection between the employee and organization
goals. This can be achieved through the use of tools like The Great Game of business. In this
tool, employees are shown how each of their contributions has aided the organization to achieve
its objectives (International Conference et al, 2012). Additionally, Best Buy managers should
ensure that the mission statement vividly shows the objectives that keep the employees
motivated and focused towards the success of the organization. Additionally, the managers

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should ensure that there is alignment between objectives and values are shown in the mission
statement (Herzberg et al, 2010). This leads to higher commitment levels. However, this occurs
only if the employees understand the purpose commonalities.
Listening skills
Likewise, listening is also an essential management factor. While holding
communication with employees, managers should ensure that they carefully listen to employees’
comments, questions and make honest responses to them. This enables managers’ point out
several problems facing the organization. Additionally, employees should also be part of the
decision-making process. This indicates that their opinions are taken seriously and count. This
creates more respect and trust between employers and employees.
Development and Training
Most employees seek companies that will enable them to learn as they work. Creation of
development opportunities enables managers to understand that they are valued and its one of the
most desirable traits of an employer. Development and training can be conducted in various
ways. It could include [providing mentorship and job training. These forms of development are
the easiest to manage and aid in retaining the best people. Mentoring of employees requires
managers to develop trust between employers and staff. Therefore, this requires that managers
maintain close relationships with their employees. Moreover, training enhances employees
obtain skills that could aid them to improve and advance their careers within the organization.
Promotion of development and learning within an organization enables managers to understand
how their employees perform in differing situations.

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Acknowledgment and Praising.
This is among the easiest ways through which a manager can engage employees and
maintain high production. This involves the use of simple terms like a great job, thanks to you,
congratulation, which makes employees feel valued and important. Studies show that 70% of
employees allege that absence of recognition is a primary reason they opt to leave their present
jobs. Praising of people after they achieve a goal or do something positive has a longer lasting
effect on the staff compared to giving punishments (Vischer, 2012). When praised, other
employees know about and always work harder to get a similar acknowledgment. For managers
to find acknowledging and praising easy, they have to ensure that they appreciate employees and
do not take them for granted. Therefore, through the above report, Best Buys organization shall
ensure that it will retain its employees and also increase their productivity.
Conclusion
Best Buy Company management should, make use of this report during their implementation of
the single piece cell flow. It is evident that the Single piece cell flow is more beneficial since it
improves quality, increases motivation as well as reduces errors. Therefore, this report will aid
in showing the basic conditions required for implementing one piece flow, as well as major ways
of recruiting selecting and retaining employees. Through adopting this production process, Best
Buy Company shall increase its performance as well as cost of production hence maximizing
profit.

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References
Armstrong, M., & Armstrong, M. (2011). Armstrong's handbook of strategic human resource
management. London: Kogan Page.
Boxall, P. (2015). Strategy and Human Resource Management. Palgrave Macmillan.
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Business Review Press.
Cronin, B. E., National Research Council (U.S.)., National Cooperative Highway Research
Program., American Association of State Highway and Transportation Officials., &
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system operations and management. Washington, D.C: Transportation Research Board.
Hernandez, S. R., & O'Connor, S. J. (2010). Strategic human resources management in health
services organizations. Clifton Park, NY: Delmar Cengage Learning.
Herzberg, F., Mausner, B., Snyderman, B. B., & Herzberg, F. (2010). The motivation to work.
International Conference on "Innovation in Management: Opportunities and Challenges",
Rangaraju, M. S., Kennedy, S. H., & PES Institute of Technology (Bangalore,
India). (2012). Innovation in management: Challenges and opportunities in the next decade.
New Delhi: Allied Publishers.
Levoy, R. P. (2007). 222 secrets of hiring, managing, and retaining great employees in
healthcare practices. Sudbury, Mass: Jones and Bartlett Publishers.
Phillips, P. P. (2012). In action: Retaining your best employees. Alexandria, Va: ASTD.

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Truss, C., Mankin, D., & Kelliher, C. (2012). Strategic human resource management. Oxford:
Oxford University Press.
Vischer, J. (2012). Workspace Strategies: Environment as a Tool for Work. Boston, MA:
Springer US.