Slides used by Victoria Ward during her talk at Social Now 2017. http://socialnow.org

1. Sparknow at SocialNow
Stories to retain & circulate critical knowledge, Lisbon 2017
Victoria Ward
08/05/17

3. Empowering Conversations | 03.05.17 | 1fiona.hiscocks@sparknow.net +(0)7939 131921
• Stories to understand the culture
• Stories to promote new ways of
working
• Stories to retain and circulate
knowledge

4. Empowering Conversations | 03.05.17 | 1fiona.hiscocks@sparknow.net +(0)7939 131921
• What is critical knowledge?
• Stories start conversations &
conversations start stories

5. “The short term time frame of modern
Institutions limits the ripening of informal trust.”
Richard Sennett
‘The Corrosion of Character: The Personal Consequences of Work in the New Capitalism’ 1998

6. Broom for Improvement
Quality Conversations Demo
3 step process
1. Manager tells the story
2. Conversation about the story
3. Insights and opportunities
conversation
fiona.hiscocks@sparknow.net +(0)7939 131921 Empowering Conversations | 03.05.17 | 12

7. fiona.hiscocks@sparknow.net +(0)7939 131921 Empowering Conversations | 03.05.17 | 7
! Set the conditions for a neutral story space
! Invite people and their stories in
! Miniaturise - start with a small story
! Connect with the story and with each other

9. photo | http://www.flickr.com/photos/63702881@N00/2225351769

11. Empowering Conversations | 03.05.17 | 1fiona.hiscocks@sparknow.net +(0)7939 131921
• Stories to understand the culture
• Stories to promote new ways of
working
• Stories to retain and circulate
knowledge

12. Empowering Conversations | 03.05.17 | 1fiona.hiscocks@sparknow.net +(0)7939 131921
• What is critical knowledge?
• Stories start conversations
• Stories are in between
• Stories as verbs, not nouns
• Accompanying the teller
• Every story an invitation

14. Thank you
Victoria Ward| victoria.ward@sparknow.net
www.sparknow.net
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