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Using Knowledge Audits to Prioritise Focus Areas for Enterprise Social Tools

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Patrick Lambe's slides used during his closing keynote at Social Now 2017.
Cablinc is a fictitious company, with real and common problems, which offers the context for most talks at Social Now.
http://socialnow.org

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Using Knowledge Audits to Prioritise Focus Areas for Enterprise Social Tools

  1. 1. 1 www.straitsknowledge.com Using Knowledge Audits to Priori8se Focus Areas for Enterprise Social Tools at Cablinc Social Now May 2017 Patrick Lambe Straits Knowledge
  2. 2. 2 www.straitsknowledge.com Tenho saudades de mim Do meu amor, mais amado Eu canto um país sem fim O mar, a terra, o meu fado Meu fado, meu fado, meu fado, meu fado
  3. 3. 3 www.straitsknowledge.com We look at 3 things •  Informa8on and knowledge pain points •  Culture issues •  Knowledge maps Note: The following findings are illustra>ve only, drawing from a preliminary audit discussion with Anne McLear – they may not be fully representa>ve of Cablinc’s priori>es, and would need to be validated in a full knowledge audit.
  4. 4. 4 www.straitsknowledge.com Pain Points These cards iden>fy a number of possible signals that there might be a breakdown in knowledge and informa>on flows, or knowledge reten>on and use in your organisa>on. They are based on feedback gathered from mul>ple knowledge audits. Coordina8on Learning Remembering
  5. 5. 5 www.straitsknowledge.com Pain Points
  6. 6. 6 www.straitsknowledge.com Culture Analysis These cards iden>fy a number of common behaviours found in many organisa>ons that affect knowledge sharing and use, both posi>vely and nega>vely.
  7. 7. 7 www.straitsknowledge.com Cultural issues
  8. 8. 8 www.straitsknowledge.com What Tools?
  9. 9. 9 www.straitsknowledge.com Focus on business risk! What Ac8vi8es & Knowledge? ? ?
  10. 10. 10 www.straitsknowledge.com Documents & Data Skills Experience Natural Talent Rela8onships Methods MORE EXPLICIT MORE TACIT
  11. 11. 11 www.straitsknowledge.com Documents & Data Skills Experience Natural Talent Rela8onships Methods Experience in seWng up new factory opera8ons Machinery installa8on Good networks with local authori8es for permissions Ability to maintain loyalty and trust with exis8ng staff Steps for project planning & execu8on ISO 9001 documents Ac#vity: Opening a new factory Machine opera8ons An8cipa8ng risks & problems Safety standards Recruitment agencies Process for project communica8ons Machine maintenance Lessons from prior setups Managing internal communica8ons Rela8onships with unions Internal rela8onships – management and staff
  12. 12. 12 www.straitsknowledge.com Maps are analyzed for knowledge risks, gaps, accessibility improvements (RAG Analysis)
  13. 13. 13 www.straitsknowledge.com Tenho saudades de mim Do meu amor, mais amado Eu canto um país sem fim O mar, a terra, o meu fado Meu fado, meu fado, meu fado, meu fado
  14. 14. 14 www.straitsknowledge.com Thank You! plambe@straitsknowledge.com www.straitsknowledge.com www.aithinsoftware.com

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