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1	www.straitsknowledge.com	
Using	Knowledge	Audits	to	Priori8se	
Focus	Areas		
for	Enterprise	Social	Tools	at	Cablinc	
Social	Now	May	2017	
Patrick	Lambe	
Straits	Knowledge
2	www.straitsknowledge.com	
Tenho saudades de mim
Do meu amor, mais amado
Eu canto um país sem fim
O mar, a terra, o meu fado
Meu fado, meu fado, meu
fado, meu fado
3	www.straitsknowledge.com	
We	look	at	3	things	
•  Informa8on	and	knowledge	pain	points	
•  Culture	issues	
•  Knowledge	maps	
Note:	The	following		findings	are	illustra>ve	only,	drawing	from	a	
preliminary	audit	discussion	with	Anne	McLear	–	they	may	not	be	
fully	representa>ve	of	Cablinc’s	priori>es,	and	would	need	to	be	
validated	in	a	full	knowledge	audit.
4	www.straitsknowledge.com	
Pain	Points	
These	cards	iden>fy	a	number	of	possible	signals	that	there	might	be	a	breakdown	in	
knowledge	and	informa>on	flows,	or	knowledge	reten>on	and	use	in	your	organisa>on.	
They	are	based	on	feedback	gathered	from	mul>ple	knowledge	audits.	
Coordina8on	
Learning	 Remembering
5	www.straitsknowledge.com	
Pain	Points
6	www.straitsknowledge.com	
Culture	Analysis	
	These	cards	iden>fy	a	number	of	common	
behaviours	found	in	many	organisa>ons	that	affect	
knowledge	sharing	and	use,	both	posi>vely	and	
nega>vely.
7	www.straitsknowledge.com	
Cultural	issues
8	www.straitsknowledge.com	
What	Tools?
9	www.straitsknowledge.com	
Focus on
business risk!
What	Ac8vi8es	&	Knowledge?	
?	
?
10	www.straitsknowledge.com	
Documents	
&	Data	
Skills	
Experience	
Natural	
Talent	
Rela8onships	
Methods	
MORE	EXPLICIT	
MORE	TACIT
11	www.straitsknowledge.com	
Documents	
&	Data	
Skills	
Experience	
Natural	
Talent	
Rela8onships	
Methods	
Experience	in	seWng	up	
new	factory	opera8ons	
Machinery	
installa8on	
Good	networks	with	local	
authori8es	for	permissions	
Ability	to	maintain	
loyalty	and	trust	with	
exis8ng	staff	
Steps	for	project	
planning	&	execu8on	
ISO	9001	documents	
Ac#vity:	Opening	a	new	
factory	
Machine	
opera8ons	
An8cipa8ng	risks	&	problems	
Safety	standards	
Recruitment	agencies	
Process	for	project	
communica8ons	 Machine	
maintenance	
Lessons	from	prior	setups	
Managing	internal	
communica8ons	
Rela8onships	with	unions	
Internal	rela8onships	–	
management	and	staff
12	www.straitsknowledge.com	
		
Maps are analyzed for knowledge risks, gaps,
accessibility improvements (RAG Analysis)
13	www.straitsknowledge.com	
Tenho saudades de mim
Do meu amor, mais amado
Eu canto um país sem fim
O mar, a terra, o meu fado
Meu fado, meu fado, meu
fado, meu fado
14	www.straitsknowledge.com	
Thank You!
plambe@straitsknowledge.com
www.straitsknowledge.com
www.aithinsoftware.com

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Using Knowledge Audits to Prioritise Focus Areas for Enterprise Social Tools