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@ThompsonSimon#IntranetNow
Lessons from Learning
How to make an intranet more useful
Simon Thompson
@ThompsonSimon#IntranetNow
You have been assigned
new mandatory training…
@ThompsonSimon#IntranetNow
Why Learning?
Satya Nadella Microsoft

From a “know-it-all culture” to a “learn-it-all” culture
John Hagel Deloitte Center for the Edge

“Large organizations need to shift from providing scalable
efficiency to providing scalable learning”
@ThompsonSimon#IntranetNow
The curriculum and academies project
@ThompsonSimon#IntranetNow Lesson 1 Learning is a team effort
You cannot do this on your own
Talk to the people involved in training
Start investigating the pain points
Use your governance, content and interaction design experience
Look for broader themes and commonalities
Use your intranet as a shop window
@ThompsonSimon#IntranetNow Lesson 2 Sharpen up your comms
New security training available
05 October 2018
IT and training are proud to announce new training for you to become security
compliant. Click here to read more
Security Wise Saira saves client £80K
05 October 2018
Saira Brooking is the toast of the Huddersfield office thanks to some quick thinking
and the Security Wise training she took this summer. 

Learn to be Security Wise like Saira
Learn to protect your team and clients
Security Wise is here to give you the skills you need to keep ahead of cyber
threats. 

Sign up for Security Wise
05 October 2018
Crypto CoP
Meetup Putting the Lock in Blockchain
5.30pm 27 Sept 2018

London office canteen

For more, join the Crypto Group
Marie Duncan is the new Chair of the CISL
Standards Committee. She says she was
elected because of our collective hard
work to raise industry standards.

Join Marie for Where Next in the Industry
Marie is Standards bearer
We’re creating a new grade for
statisticians with comprehensive training
to upgrade your skills from Excel to Data
Analysis and MI.
Try the new MI assessment today
Make it big in Big Data!
@ThompsonSimon#IntranetNow Lesson 4 Curation is king
Academies

➡ Categories

➡ Topics

➡ Subjects
➡ Programmes
➡ Resources
CurationExploration Expertise
Learning journey
What

about

search

?
@ThompsonSimon#IntranetNow Lesson 4 Embrace tech, carefully
How do you implement a chat bot?
Hello to Jason
You just implement a chat bot!
What about social tools?
Can machine learning help us?
I don’t have enough data to answer that.
You don’t have enough likes for me to
answer that!
Jason
Jason
Jason
Doctorbot
Doctorbot
Doctorbot
Doctorbot
What does work?
Jason
@ThompsonSimon#IntranetNow Lesson 5 It’s about the people
Know your
people
Research
User experience
Ongoing communications
Stakeholder
engagement
Content lifecycle
Culture change
Ongoing value
@ThompsonSimon#IntranetNow
What is the alternative?
Invest in your organisation’s future
Put your intranet at the centre
thompsonsimon.com/now18
So…
Why Learning?

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Lessons from Learning: How to make an intranet more useful (Simon Thompson/Intranet Now 2018)

  • 1. @ThompsonSimon#IntranetNow Lessons from Learning How to make an intranet more useful Simon Thompson
  • 2. @ThompsonSimon#IntranetNow You have been assigned new mandatory training…
  • 3. @ThompsonSimon#IntranetNow Why Learning? Satya Nadella Microsoft From a “know-it-all culture” to a “learn-it-all” culture John Hagel Deloitte Center for the Edge “Large organizations need to shift from providing scalable efficiency to providing scalable learning”
  • 5. @ThompsonSimon#IntranetNow Lesson 1 Learning is a team effort You cannot do this on your own Talk to the people involved in training Start investigating the pain points Use your governance, content and interaction design experience Look for broader themes and commonalities Use your intranet as a shop window
  • 6. @ThompsonSimon#IntranetNow Lesson 2 Sharpen up your comms New security training available 05 October 2018 IT and training are proud to announce new training for you to become security compliant. Click here to read more Security Wise Saira saves client £80K 05 October 2018 Saira Brooking is the toast of the Huddersfield office thanks to some quick thinking and the Security Wise training she took this summer. Learn to be Security Wise like Saira Learn to protect your team and clients Security Wise is here to give you the skills you need to keep ahead of cyber threats. Sign up for Security Wise 05 October 2018 Crypto CoP Meetup Putting the Lock in Blockchain 5.30pm 27 Sept 2018
 London office canteen
 For more, join the Crypto Group Marie Duncan is the new Chair of the CISL Standards Committee. She says she was elected because of our collective hard work to raise industry standards.
 Join Marie for Where Next in the Industry Marie is Standards bearer We’re creating a new grade for statisticians with comprehensive training to upgrade your skills from Excel to Data Analysis and MI. Try the new MI assessment today Make it big in Big Data!
  • 7. @ThompsonSimon#IntranetNow Lesson 4 Curation is king Academies
 ➡ Categories
 ➡ Topics
 ➡ Subjects ➡ Programmes ➡ Resources CurationExploration Expertise Learning journey What
 about
 search
 ?
  • 8. @ThompsonSimon#IntranetNow Lesson 4 Embrace tech, carefully How do you implement a chat bot? Hello to Jason You just implement a chat bot! What about social tools? Can machine learning help us? I don’t have enough data to answer that. You don’t have enough likes for me to answer that! Jason Jason Jason Doctorbot Doctorbot Doctorbot Doctorbot What does work? Jason
  • 9. @ThompsonSimon#IntranetNow Lesson 5 It’s about the people Know your people Research User experience Ongoing communications Stakeholder engagement Content lifecycle Culture change Ongoing value
  • 10. @ThompsonSimon#IntranetNow What is the alternative? Invest in your organisation’s future Put your intranet at the centre thompsonsimon.com/now18 So… Why Learning?