Steven Wilcox is a United States Marine Corps veteran with over 10 years of experience in computer networking and server administration. He has extensive experience working with Cisco routers, switches, and network management systems as well as Microsoft server, desktop, and Active Directory systems. Wilcox has led several IT projects at Littler Mendelson P.C. involving testing and upgrades to Internet Explorer, Appsense software, and mobile device management systems. He has over 25 years of professional experience in network engineering roles, most recently as a Senior Platform Engineer at Littler Mendelson P.C.

1. STEVEN R. WILCOX
Monterey Park, CA 91755
PROFESSIONAL SUMMARY
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United States Marine Corps Veteran with over 10 years of computer networking and server experience.
Trained in digital electronics to the component level resulting in a unique ability for detail analysis of any
issue. Detailed planning and execution of IT projects resulting in timely completion, done correctly the first
time.
• Cisco IOS Routers models 2800 – 7513
• Cisco IOS/CatOS Switches 2950 – 6509
• Network Management HP NNM 7.01 & CiscoWorks
• Microsoft servers 2003, 2008R2 including Active Directory
• Microsoft Desktop operating systems Windows 7
• Appsense suite of software called DesktopNow
• VMWare ESXi 5.5
• Rolm 9000 & 9006.3 Telephone systems
• Various types of telephone circuits, Analog, 56K, T-1 & T3
Littler Mendelson P.C. Lead or team member of the following
• Internet Explorer 8 to Internet Explorer 11 testing and upgrade (Lead)
• Appsense Datanow testing for a new Windows 7 build (Lead)
• Server configuration for “Enterprise Mode” logging & table for IE 11 (Lead)
• General Appsense client software testing with team for new OS
• Apple IOS testing for iPhone and iPad devices.
• Mobile Device management using a cloud supported software by Maas360
• Blackberry Servers
Education / Training
• Cisco CCNA in May 2016
• Cisco CCENT in March 2016
• AppSense Certified Professional 2.0 April 2015
• Associate of Science, Computer Science from Glendale College January 1990 with a GPA of 3.87
• Certificate as a Computer Software Technician Glendale College 6/88

2. Professional Experience
• LITTLER MENDELSON P.C. Senior Platform Engineer Nov 2013 to Oct 2015
Lead engineer for a suite of software from Appsense Ltd that includes: Management Center, Application Manager,
Environment Manager, Performance Manager and Datanow. Part of a team working with outside engineers that
developed a new standard desktop for the law firm. Microsoft Internet Explorer 11 for the upgrade from IE 8. Tested
the new Datanow client on the new OS and did general troubleshooting of issues in the integration of current
applications. Configured a server to host the “Enterprise Mode” table for IE 11. Found several issues with the
Datanow client including a memory leak and developed a solution to the wired/wireless issue on laptops.
• CITIGROUP Multiple assignments Feb 1988 to Nov 2013
Apr 2010 to Nov 2013 CITIGROUP TECHNOLOGY INC: Sr. Network Engineer
Supported eight sites in the Southern California area. Reviewed and approved all network changes at the sites.
Assisted corporate design engineers in setting requirements on new site build-out and/or updates to existing
ones. Worked with corporate integration engineers on executing network changes. Managed local vendors on
new techroom build out or additional cabling such as the recently completed wireless upgrade project.
Assisted in new server builds and provided 2nd level support for desktops, printers and multi-function devices.
Jan 2007 to Mar 2010 CITICORP DEVELOPMENT CENTER: Sr. Network Engineer & Site Manager
Site manager during the closing of a 3 building complex at CDCLA. Supervised all aspects of closing a large
campus that once supported about 500 employees, and continued as a Sr. Network Engineer to maintain the
network. Managed and assisted 5 (later 3) other engineers in Voice, UNIX and Windows servers as the site
was closed over a 3 year period.
Feb 1988 to Jan 2007 CITICORP DEVELOPMENT CENTER INC: Sr. Network Engineer
Performed maintenance, configuration and planning for a 5 building campus supporting about 500 users at its
peak. The site required multiple secure subnets configured by access control lists to permit development with
our international contractors. The site used OSPF for routing, HP Network Node Manager 7.01 and
CiscoWorks 2.2 running on Sun Solaris 8 for network management. With a DUAL operating system
environment of Microsoft windows servers/desktops and Sun Solaris 8 workstations/servers we use Bind 9.2.3
on Solaris 8 for DNS services with also supported a Windows 2003 Active Directory Domain. Supported a
Remedy (4.05) IP address database application that was converted from dBase IV (2.0).
Hardware included:
• Cisco 5000, 550X, and 650X switches running CATOS 5.5.19 and 8.3.7. Cisco 6503 running IOS
12.1(26).
• Cisco 250X, 26xx, 3640, 4000, 4500, 4700, 7513, RSM, MSFC/2 and MSFC/3 routers running IOS 11.2
(16)P thru 12.1(x).
• DES GOLD 5.2 server on Sun Solaris 2.6.
• Siemens/Rolm 9006.3 telephone switch, Phonemail and its Infortel call accounting software.
Honors
- Citi Praise Award in June 2012 for the VOIP upgrade and Culver City (Lockbox) relocation projects.
- Citi Rave Award in November 2012 for the Iron Mountain media disposal project.
- Citistars Support Award 2002 for Network Redesign project.
- Thank You letter for “Above and Beyond” efforts following the Northridge earthquake.
- Note of Appreciation from the Director of MIS (downsizing project).