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UDR’s Internet & Mobile Forecast Trends for 2010 & Beyond   Will digital asset optimization be important this year? Is this the year for Mobile? Google enters the multi-family space…will it?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],About
Update From Last Year… UDR.com Affiliate Site UDR resident wants  lower price
UDR’s web content is funneled by ILS’s to affiliates Affiliates don’t do a good job on updating content It’s has gotten real bad (wrong prices / photos)  We started cease and desist requests to stop this Our lead stream has increased at least 5%. Better  pricing integrity and customer satisfaction  Update From Last Year…
A BB WAKE UP CALL
Amazon Video Streaming
Netflix Video Streaming
Social
Are You a Twitter Zombie? Real-time = Info overload Does it dominate your time? Is social media suicide the  answer?
Social media and mobile is fostering mass mingling. Mobile web and Twitter are encouraging more impromptu meetings and flashmobs  Mass Mingling
Leveraging Social Media Does it become more of a reputation management issue in the social ecosystem versus having proactive brand-driven sales discussions?
Social Commentary Will Get Ignored Anonymous online commentary will get ignored We will only pay attention to “known” people
Mobile
Mobile Versions Mobile versions of your website is a necessity. Everyone will have some sort of mobile device (iPhone, Android, BB, Palm) and controlling the presentation layer for these screens is important.
Mobile Appliances Mobile usage for lead generation – iPhone app downloads, Android, Augmented Reality, iPad, Google Tablet…   Where is all of this headed?
It’s possible that some Android phones will be designed for business users while others will  be geared towards consumers. Android For Personal and Business
Location-based Services (LBS) LBS will begin to be part of your marketing offerings Provides the ability to target by location, demographics, user persona profiles and phone model
Geofence Next year you will know all about Geofencing
Bar Codes  They will be everywhere And I mean everywhere!
Internet
3D Experiences We’ll see more real-time interactive 3D experiences driven by higher penetration of Blu-Ray DVD players, LCD TV’s, video cameras and even Google 3D Street Maps
Online Videos Become More Interactive Online videos will start to include the user in the story being told. A good example of this is the latest Resident Evil game trailer
YouTube.com The YouTube channel is the place to be for video marketing Videos hosted in business websites is a powerful tool for engagement and search engine rankings
Google Will Favor Websites With Multimedia Content  SEO will become more than keyword manipulation and more reliance on digital asset optimization such as blog posts, video, pdf’s and optimizing for the appropriate channels such as YouTube, Facebook,  Flickr and Google If it can be searched, it can be optimized
Live Video Chat Customer Service Delivered directly from websites to customer’s PCs and mobile. This isn’t the use of avatars or web chat but real customer service. Agents you can see and talk to when you are shopping online. This technology is already being used by Lexus.
Vaultware in all Ad Sources Widespread VW adoption by the ILS’s
Google Enters Multi-family ,[object Object],[object Object],[object Object],[object Object]
UDR’s Tool Box  – some, not all Ravens Tools Lotus Jump WhosTalkin.com Radian 6 Chiclets SocialURL Attributor
 
Thank you Next up: Kevin Thompson V.P. of Marketing AvalonBay Communities, Inc.

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UDR's Internet and Mobile Forecast Trends for 2010 and Beyond

  • 1. UDR’s Internet & Mobile Forecast Trends for 2010 & Beyond Will digital asset optimization be important this year? Is this the year for Mobile? Google enters the multi-family space…will it?
  • 2.
  • 3. Update From Last Year… UDR.com Affiliate Site UDR resident wants lower price
  • 4. UDR’s web content is funneled by ILS’s to affiliates Affiliates don’t do a good job on updating content It’s has gotten real bad (wrong prices / photos) We started cease and desist requests to stop this Our lead stream has increased at least 5%. Better pricing integrity and customer satisfaction Update From Last Year…
  • 5. A BB WAKE UP CALL
  • 9. Are You a Twitter Zombie? Real-time = Info overload Does it dominate your time? Is social media suicide the answer?
  • 10. Social media and mobile is fostering mass mingling. Mobile web and Twitter are encouraging more impromptu meetings and flashmobs Mass Mingling
  • 11. Leveraging Social Media Does it become more of a reputation management issue in the social ecosystem versus having proactive brand-driven sales discussions?
  • 12. Social Commentary Will Get Ignored Anonymous online commentary will get ignored We will only pay attention to “known” people
  • 14. Mobile Versions Mobile versions of your website is a necessity. Everyone will have some sort of mobile device (iPhone, Android, BB, Palm) and controlling the presentation layer for these screens is important.
  • 15. Mobile Appliances Mobile usage for lead generation – iPhone app downloads, Android, Augmented Reality, iPad, Google Tablet… Where is all of this headed?
  • 16. It’s possible that some Android phones will be designed for business users while others will be geared towards consumers. Android For Personal and Business
  • 17. Location-based Services (LBS) LBS will begin to be part of your marketing offerings Provides the ability to target by location, demographics, user persona profiles and phone model
  • 18. Geofence Next year you will know all about Geofencing
  • 19. Bar Codes They will be everywhere And I mean everywhere!
  • 21. 3D Experiences We’ll see more real-time interactive 3D experiences driven by higher penetration of Blu-Ray DVD players, LCD TV’s, video cameras and even Google 3D Street Maps
  • 22. Online Videos Become More Interactive Online videos will start to include the user in the story being told. A good example of this is the latest Resident Evil game trailer
  • 23. YouTube.com The YouTube channel is the place to be for video marketing Videos hosted in business websites is a powerful tool for engagement and search engine rankings
  • 24. Google Will Favor Websites With Multimedia Content SEO will become more than keyword manipulation and more reliance on digital asset optimization such as blog posts, video, pdf’s and optimizing for the appropriate channels such as YouTube, Facebook, Flickr and Google If it can be searched, it can be optimized
  • 25. Live Video Chat Customer Service Delivered directly from websites to customer’s PCs and mobile. This isn’t the use of avatars or web chat but real customer service. Agents you can see and talk to when you are shopping online. This technology is already being used by Lexus.
  • 26. Vaultware in all Ad Sources Widespread VW adoption by the ILS’s
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  • 28. UDR’s Tool Box – some, not all Ravens Tools Lotus Jump WhosTalkin.com Radian 6 Chiclets SocialURL Attributor
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  • 30. Thank you Next up: Kevin Thompson V.P. of Marketing AvalonBay Communities, Inc.