The document contains responses from Jayne Heggen to three questions about her approach to strategic consulting. In the first response, she describes leaving clients with an operational approach that holistically addresses business issues from a practical perspective, focusing on accountability, tools, and enabling consistent performance tracking. The second response discusses involving people upfront in post-merger integration to facilitate commitment and ensure customized solutions are appropriate. The third response outlines a three-step approach: understanding resources vs capabilities; identifying commonalities; and aligning strengths around products/services through a purposeful action plan.