Stephen Blake has over 30 years of experience in customer service, administration, and management roles. He is skilled in areas like time management, prioritization, customer service, training, motivation, and adapting to new systems. His education includes an ECDL, first aid certification, a forklift license, and a business diploma. Recent employment history includes 13 years as a customer service administrator at Ryder Ltd where he took on additional responsibilities, and previous roles in retail management, regional sales, and contract labor.

1. Stephen William Blake
7 Hazledene Close, Barry, Vale of Glamorgan, CF63 1AW.
Tel. (Home) 01446 405227, (Mobile) 07899 817436, (E-Mail) stephen.blake13@ntlworld.com
Personal Profile
I am able to organize my time and priorities tasks, in order to make maximum use of the available man-
hours. I have a flexible and adaptable approach to work and am willing and able to tackle any job in a
logical and systematic fashion. I demand the highest standards of customer service and presentation,
from both myself and those for whom I am responsible. I am an accomplished trainer and motivator. I
have extensive administrative experience in manual, paper based and computerized environments.
Education & Training
European Computer Driving License (ECDL)
January 2017 – British Red Cross, First Aid at Work
July 2004 - Security Industry Authority - Parts 1 & 2, Door Supervisor License
April 2003 - RTITB Certificate Of Competence - Forklift Truck Operator
June 1985 - B/T.E.C. National Diploma in Business & Finance, Pass, “O” Level Computer Studies, C
June 1983 - “O” Levels - English Language, B; English Literature, C; Mathematics, C; Physics, C;
Biology, C; Design, Craft & Technology, B.
Employment
November 2003 – February 2017 (Location ceased trading) Ryder Ltd;-Customer Service Administrator
My duties here began, in a supporting role, to the location Service Manager, in the day to day service
planning and compliance, of a fleet of commercial vehicles and trailers, operating with a variety of
customers, across the South Wales area.
Over time, the role has evolved and expanded. As Ryder no longer employ site specific Service Managers
in every location. As a result of this, in addition to my original job brief, my level of responsibility now
extends to stock control, workshop loading, control of administrative and computer based systems, taking
full responsibility for the operation of the site on a number of prolonged occaissions, with the aim of
maximizing branch profitability. I have also been seconded to other locations, in order to identify
operational and administrative issues and carry out corrective action and staff training, as required. When
Ryder Ltd. purchased Hill Hire Plc, in 2011, I volunteered to train the staff, at one of their largest
locations, on the Ryder systems and procedures. I have been instrumental in many projects necessitating
large scale change management.
2000 - 2003 Various - Contract Labor
During this period, I worked for Howden Sirocco, Mitsui Babcock and Wyndham Site Services, on a
contract labor basis, on sites such as Aberthaw Power Station and Port Talbot Steel Works. I was
employed as a part of the planned maintenance team, undertaking duties such as Forklift Truck Operator,
Fitter, Banks man/Hoist and Crane Operator and Stores Controller.

2. 1996 - 1999 Scafftag///Safetrak; - Regional Sales Manager
This was a field sales role, which I took in order to further develop my Sales and Negotiation skills. I
was responsible for continuous liaison with around 1,000 clients, introducing the Scafftag///Safetrak
Safety Management System. This involved establishing the types of work being carried out on major
construction and groundwork, manufacturing, shipping, aviation and petrochemical sites and applying
the system to aid these operations to be carried out in accordance with Health And Safety legislation and
guidelines. My main contacts within these organizations were Departmental Engineers, Works
Engineers, Safety Officers/Advisors, Factory Managers and Maintenance Personnel.
March - December 1995 Ravel Shoes;-Assistant Manger
My role her encompassed all aspects of running a very busy and successful city center store. Duties
included Stock Control, both in store and at a remote warehouse facility, Display and Presentation, Staff
Training and Motivation, Cash Handling and Banking etc. I attended several in house training courses,
including “Critical Success Factors”- on building and maintaining brand identity and customer loyalty
and “Improve Your Coaching Skills”- on how to get the most from yourself and your staff. I also acted
as Relief Manager, to run other stores in the area, during Manager’s holidays or absence.
October 1993 - June 1994 Future Zone Stores;- Manager
Responsibilities here were to maximize profits, by means of stock control, display and presentation, staff
training and customer service. I was also responsible for all administration, cash handling and banking
procedures, security and building maintenance. The Cardiff branch rapidly became one of the busiest
and most profitable within the company. Photographs of the branch were circulated throughout the
company, as an example to other Managers, as to the Retail Standards expected. Unfortunately, the
company went into administration, as a result of an over ambitious expansion program.
May 1989 - October 1993 River Island;-Deputy Manager
My job here was to assist the Manager in the day-to-day running of the store. In actual fact, I held the
branch, as Acting Manager, for three months, over the Christmas 1990 period, in addition to holding the
branch on numerous other occasions, as the Manager was also engaged as a mobile field trainer. I also
acted as Relief Manager, in other branches, as required. Duties were similar to those mentioned earlier,
with the addition of promoting and processing applications for instant credit and personnel accounts. I
was also tasked with the training of new members of management, in the company administration
systems.
September 1985 - May 1989 Littlewoods;-Senior Salesman
Following a period of Saturday and Part Time employment, whilst in college, I was offered this position,
o the T.V. and Audio Department. Following 18 months on this department, I transferred to the Men’s
wear department, to run the new suit department, which became the busiest of its kind in the company. I
was issued with a prize in recognition of this achievement.