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1. Stay Ahead of Regulatory Compliance Requirements with Upgraded
OpenText Exstream
You're discussing the importance of staying ahead of regulatory
compliance requirements with an upgraded system, specifically
mentioning OpenText Exstream. OpenText Exstream is a customer
communications management (CCM) solution that helps organisations
create, manage, and deliver personalised and compliant communications
across various channels.
To stay ahead of regulatory compliance requirements with OpenText
Exstream or any similar system, consider the following steps:
1. Regular Updates:
Ensure your OpenText Exstream software is up-to-date with the latest
releases and patches. Vendors often release updates to address security
vulnerabilities and compliance changes.
Bentech provides the solutions and expertise organizations need to
succeed with unified communications, so every customer has a
consistently great experience, regardless of channel.
2. Compliance Monitoring:
Stay informed about changes in regulatory requirements that may impact
your industry. Regularly monitor updates from regulatory bodies to
understand any new compliance standards or modifications to existing
ones.

2. 3. Customization and Templates:
Leverage the customization capabilities of OpenText Exstream to tailor
your communication templates based on evolving compliance standards.
This may involve incorporating new disclosures or modifying existing
content to meet regulatory requirements.
4. Audit Trails and Reporting:
Implement robust audit trails within your system to track changes made
to templates, content, and communications. This can be crucial for
demonstrating compliance during audits.
5. User Training:
Ensure your team is well-trained in using OpenText Exstream effectively
and understands the compliance implications of the content they create.

3. Provide training sessions to keep them informed about any updates
related to regulatory requirements.
6. Collaboration with Compliance Experts:
Foster collaboration between your IT and compliance teams. This
collaboration can help in identifying and addressing compliance
challenges effectively.
7. Security Measures:
Implement security measures to safeguard sensitive information within
OpenText Exstream. This includes user access controls, encryption, and
other security features to protect data integrity and confidentiality.
8. Regular Compliance Audits:
Conduct regular internal compliance audits to assess how well your
organization is adhering to regulatory requirements. Use the findings to
make necessary adjustments and improvements.
We recommend at least requesting an upgrade assessment health check
and consulting service to ensure that your OpenText™ environment is
ready for an upgrade and that you have someone to turn to for helpful
advice and guidance. As always, please be sure to reach out if you have
any further questions. We look forward to hearing from you!