SlideShare a Scribd company logo
Image: KoreaBizWire
1. Product Mix
2. Seasonal Marketing
3. Locations
4. Culture
5. Social Ethics
6. Co-Branding
7. Celebrity
Endorsements
8. Technology
9. Conclusion
Image: BusinessWire
• Roasted and
handcrafted
coffees
• Tea
• Fresh food items
• Other beverages
• Merchandise
• Music
Source: Geereddy, 2014
Images: brandingmagazine.com, starbucks.com.au
• Pumpkin Spice
Latte
o$80 million
revenue (2013)
• Holiday Drinks
• Summer
Refreshers
Source: Maynard, 2013
Images: BrandEating; NewsWire
• High-traffic, high-
visibility locations
• Drive-through
locations
• Retail centers,
universities, office
buildings and off-
highway locations
Source: IBISWorld, 2014
Images: ardentheatre.org
Note: Worldwide; 2011 to 2013
Source: Statista; ID 272900
19,767
10,858
4,740
2,861
1,777
1,600
852
828
0 5000 10000 15000 20000 25000
Starbucks (2013)
Dunkin' Donuts (2013)
Tim Hortons (2013)
Costa Coffee (2013)
Panera Bread (2013)
McCafé (2012)*
Einstein Noah (2013)
Krispy Kreme Doughnuts (2013)
Number of stores
Graph: Statistica, 2014
Note: Worldwide; 2013
Source: Statista; ID 270091
14.89
3.07
2.39
1.37
0.71
0.5
0.46
0 2 4 6 8 10 12 14 16
Starbucks
Tim Hortons
Panera Bread
Costa Coffee
Dunkin' Brands
Coffee Bean & Tea Leaf (2012)
Krispy Kreme Doughnuts
Revenue in billion U.S. dollars
Graph: Statistica, 2014
• Targets young and
middle-aged
professionals
• Mirrors the
experience of Italian
coffee houses
• "Third Place”
• Employees know
customer names
Source: Seaford, 2012
Image: marketizator.de
• Balance between
profitability and
social conscience
• Commitment to hire
10,000 veterans
• College
Achievement
Program
• Fair Trade Coffee
Source: NewsBite, 2015; Macdonald, 2007
Image: TradingVisions
Source: Lingley, 2009
Images: PepsiCo; Apple; Urban Spoon
• Teavana and Oprah
Winfrey developed
Oprah Chai Tea
• Percentage of sales go
to Oprah Winfrey
Leadership Academy
Foundation in South
Africa
Source: Schultz, 2014
Image: USA Today
• Free Wi-Fi
• Mobile App
• Rewards
o Free Birthday Drinks
o Accumulate stars to earn free
products
• Mobile Pay
Source: Mari, 2014
Image: RedmondPie
Starbucks achieves
commercial success
due to:
• Large product variety
• Global expansion
• Café culture
• Social Responsibility
• Partnerships
• Innovative
Technology
Image: Great Fall Tribune

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Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...
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Starbucks marketing

  • 2. 1. Product Mix 2. Seasonal Marketing 3. Locations 4. Culture 5. Social Ethics 6. Co-Branding 7. Celebrity Endorsements 8. Technology 9. Conclusion Image: BusinessWire
  • 3. • Roasted and handcrafted coffees • Tea • Fresh food items • Other beverages • Merchandise • Music Source: Geereddy, 2014 Images: brandingmagazine.com, starbucks.com.au
  • 4. • Pumpkin Spice Latte o$80 million revenue (2013) • Holiday Drinks • Summer Refreshers Source: Maynard, 2013 Images: BrandEating; NewsWire
  • 5. • High-traffic, high- visibility locations • Drive-through locations • Retail centers, universities, office buildings and off- highway locations Source: IBISWorld, 2014 Images: ardentheatre.org
  • 6. Note: Worldwide; 2011 to 2013 Source: Statista; ID 272900 19,767 10,858 4,740 2,861 1,777 1,600 852 828 0 5000 10000 15000 20000 25000 Starbucks (2013) Dunkin' Donuts (2013) Tim Hortons (2013) Costa Coffee (2013) Panera Bread (2013) McCafé (2012)* Einstein Noah (2013) Krispy Kreme Doughnuts (2013) Number of stores Graph: Statistica, 2014
  • 7. Note: Worldwide; 2013 Source: Statista; ID 270091 14.89 3.07 2.39 1.37 0.71 0.5 0.46 0 2 4 6 8 10 12 14 16 Starbucks Tim Hortons Panera Bread Costa Coffee Dunkin' Brands Coffee Bean & Tea Leaf (2012) Krispy Kreme Doughnuts Revenue in billion U.S. dollars Graph: Statistica, 2014
  • 8. • Targets young and middle-aged professionals • Mirrors the experience of Italian coffee houses • "Third Place” • Employees know customer names Source: Seaford, 2012 Image: marketizator.de
  • 9. • Balance between profitability and social conscience • Commitment to hire 10,000 veterans • College Achievement Program • Fair Trade Coffee Source: NewsBite, 2015; Macdonald, 2007 Image: TradingVisions
  • 10. Source: Lingley, 2009 Images: PepsiCo; Apple; Urban Spoon
  • 11. • Teavana and Oprah Winfrey developed Oprah Chai Tea • Percentage of sales go to Oprah Winfrey Leadership Academy Foundation in South Africa Source: Schultz, 2014 Image: USA Today
  • 12. • Free Wi-Fi • Mobile App • Rewards o Free Birthday Drinks o Accumulate stars to earn free products • Mobile Pay Source: Mari, 2014 Image: RedmondPie
  • 13. Starbucks achieves commercial success due to: • Large product variety • Global expansion • Café culture • Social Responsibility • Partnerships • Innovative Technology Image: Great Fall Tribune