Trevor Jones has over 15 years of experience in administration roles across various sectors. He has strong communication, organizational, and customer service skills. His career includes roles processing payments and invoices, managing stock intake, fulfilling orders, and providing administrative support. He is skilled in Microsoft Office, SAP, and handling high volumes of customer inquiries.

1. Trevor JonesTrevor Jones
91 Senwick Drive
Wellingborough
NN8 1RX
Tel: 01933 229861 Mob: 07775 747767
Email: t.jones433@btinternet.com
Profile
Administrator with experience of working across a range of sectors including utility, telecommunications,
motor, entertainment, retail, logistics and public.
A team player that uses own initiative to make decisions and solve problems.
Easily adapts to new environments and adopts a practical approach to work.
Key Skills
• Clearly communicate with colleagues, customers and managers by telephone, in writing and
facilitating presentations
• Methodical, organised and thorough in all tasks
• Working knowledge of Microsoft Office Packages, SAP and ERP
• Delivers excellent customer service in regulated, target driven environments
Career History
Marine Chart Services January – February 2016
Stores/Admin Assistant
• Packaging and arranging shipping of customer orders.
• General administrative support as required.

2. Trevor JonesTrevor Jones
Career History Continued:
Sloane Retail Solutions July 2014 – December 2015
Project Assistant
• Progressing orders within agreed timescales for a key client with an annual turnover
of over £3 million pounds.
• Providing quotes to client, putting orders through on in-house system.
• Liaising with client, production and logistics to fulfil orders.
Kuehne + Nagel May 2014 – June 2014
Administrator
• Responsible for booking in deliveries of stock to two warehouses, meeting targets for intake.
• Negotiating with suppliers and hauliers to agree satisfactory outcomes for all parties.
Northamptonshire County Council 2012 – 2014
Finance Assistant
• Processing payments, both direct to clients and of invoices received
• Dedicated accounts contact, building relationships with clients
• Liaise with stakeholders to resolve issues and queries using ERP as a part of this process
• Managing workload to meet deadlines.

3. Trevor JonesTrevor Jones
Career History Continued:
National Grid 2009 – 2012
Internal Purchasing Administrator
• Main point of contact for specialist purchasing requests from the London operational area by
telephone and e-mail
• Processed purchasing requests on SAP in line with standards of service
• Investigated purchasing queries, communicating with internal departments and suppliers to find
resolutions
• Sourced ad hoc components in line with budgetary requirements
• Liaised with accounts payable department to facilitate payment of suppliers
• Main point of contact for supplies of stationery for department
• Seconded to the Gas Safety team to deal with the increased volume of seasonal customer
enquiries. Issued monthly communications to customers in line with regulatory requirements
• Seconded to Data Collection and Issue Team following migration of work to another office -
contributed to monthly company communication to operational employees
National Grid 2005 - 2009
Emergency Call Agent
• Dealt with large volumes of inbound emergency calls from the public who were often in a
heightened emotional state
• Collated data required to raise emergency jobs for safety Engineers to attend potential gas
leaks
• Handled general enquiries from customers, providing guidance and investigating more
complex issues
• Main point of contact for the team provided information on ongoing emergency work
• Conducted internal audits and produced reports
• Took on additional responsibilities including liaising with internal departments to resolve more
complex issues and coaching less experienced team members

4. Trevor JonesTrevor Jones
Career History Continued:
Goodman Carpets 2002 - 2005
Sales Estimator
• Greeted customers, assisted with their requirements and face to face sales
• Visited clients properties to prepare quotes
• Deputised for store manager - duties included resolving customer complaints, issuing work to
contractors and ensuring smooth running of daily business
Internal Training and Qualifications
Internal QMS Auditor SAP ERP Microsoft Office Complaint Handling
2 A-Levels and 9 GCSEs