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Achieving Success and Innovation
Through Gifts of Quality and SR
ASQ Social Responsibility Technical Committee
ASQ PAR Innovation Committee
October 6, 2017
Innovation Ideas For Your 2018 Initiatives
ASQ Sections and Member Units can pursue recognition and distinguish themselves as a high
performing team by applying the PAR Innovation Program to their 2018 Business Plans.
Innovations are categorized for award recognition based on successful practices in:
• Training & education
• Certification
• Networking
• Knowledge & information
• Community outreach
• Engagement
• Leadership development
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Gift of Quality For Your 2018 Business Plans
ASQ Sections and Member Units can more effectively engage and retain ASQ members by
applying this Gift of Quality Program to their 2018 Business Plans.
Integrating Business Planning, Gift of Quality, Innovation, and Social Responsibility enable:
• Investigation and Adoption of Best Practices to demonstrate quality and innovation
• Timely Deployment to turn good intentions into impactful actions
• Objective Tracking and Measurement to highlight successes and areas for improvement
• Sustainability and Continuity of SR and Innovation across ASQ and the Quality community
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Social Responsibility:
The Capability to Innovate and Deliver Gifts of Quality
Social Responsibility can be applied to
 Target Innovative Projects
 Fulfill Gift of Quality Commitments
• Charitable Activities and Community Good Works
– ASQ Richmond (CARITAS); SAC/TCC 2016 Food Bank
http://asq.org/members/leaders/caritas-kaizen.pdf
• Vocational Assistance, Training, and Career Support
– ASQ Region 7, ASQ Learning Institute and 113 California Community Colleges
(CQIA Medical Lab program)
http://asq.org/members/leaders/asq-learning-institute-and-the-ca-community-
colleges-collaboration.pdf
• Mentorship and Coaching For Those New to Quality
– TCC Committee for YQP/ New to Q/ NextGen programs
http://asq.org/yqp/
http://asqnextgeneration.org
• Environmental Stewardship, Recycling, and Waste Control
– ASQ Socially Responsible Organization (SRO)
http://asq.org/learn-about-quality/social-responsibility/index.html
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
ASQ Sections and Member Units
Achieve Innovation and Gifts of Quality
with Social Responsibility
01 Good Standing and Standardized Methods
02 Partnership and Collaboration
03 Pursue and Achieve Innovation
04 Sustainable and Socially Responsible ASQ
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Good Standing and Standardized Methods
Doing the right things in the right way for the right reasons
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Prerequisite for PAR Innovation is to operate in
Good Standing with ASQ as a minimum standard
Establish trust and authenticity with Good Standing
Confirm transparency and accountability of ASQ
Section or Member Unit
• Individuals abide by the ASQ Code of Ethics for universal
compatibility
• Transparency to provide leadership minutes and financial reports
through Section Maintenance and Division Management
Agreement policies.
• Commercial transactions follow Conflict of Interest guidelines, and
connect to Independent Contactor agreements
• Memorandum of Understanding agreements guide partnerships and
financial commitments
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Partnership and Collaboration
Create positive personal connections to induce and incentivize
ASQ participants and community partners to engage in
initiatives for Gifts of Quality
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Gifts of Quality Should Support Worthy Causes
Helping others and demonstrating Quality Practices
leads to rewards and wins for everyone involved:
• Positive activities that support communities and worthy
recipients support involvement and advancement as
members, volunteers, committee members, and leaders
• Positive personal engagements provide the impetus to attend
more ASQ events and programs and expand involvement and
curiosity
• Demonstrate the real-life impact when Quality techniques are
successfully applied and benefits are realized.
• Positive testimonials from satisfied partners and collaborators
will reinforce engagement and retention, and help attract new
volunteers and participants
Engagement leads to influence and contribution, which creates
a sense of personal pride and ownership toward the ASQ
Section or Member Unit.
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Pursue and Achieve Innovation
Leverage the ASQ members, volunteers, and abundant ASQ
resources to pursue, achieve, and consistently demonstrate
innovative practices
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
PAR Innovation supports the Innovation process
Explore new and different ways to resolve issues,
Take advantage of opportunities, and
Add value for members and non-members:
• Goal/Opportunity:
– What is the need, goal, or opportunity to be addressed?
• Solution:
– How will the solutions be determined?
• Decision:
– How will the decision be made to select the solution and
commit to its deployment?
• Optimization:
– How will the solution be developed or optimized for use?
• Execution:
– How will the solution be deployed or realized?
Engaging ASQ members and instill their purpose and pride.
Expand proficiency with techniques including benchmarking,
brainstorming, design thinking, and quality improvement.
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
PAR at a Glance – Innovation
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Applications will be
posted for sharing
Feedback Reports
from PAR Judges
are confidential
Participation by Intent to Apply and Application
PAR Innovation 2017: Applications were submitted for the 7 categories:
PAR Update – Innovation (continued)
PAR Innovation Program; Awards to Date
• Gold - 0
• Silver - 5
2014 (1); 2015 (2); 2016 (2)
• Bronze - 9
2014 (1); 2015 (4); 2016 (4)
• Honorable Mentions - 10
2014 (5); 2015 (3); 2016 (2)
Totals are based on resulted uploaded by ASQ Community Development at
http://asq.org/member-leader-community/key-tasks/par
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
PAR Innovation Timeline
Each Step follows a cadence:
 Operations Agreement Good Standing
 Continual and Constant
 Achieve Best Practice / Innovative Success
 Captured in Q1 of the year (March 31, 2017)
 Submit Intent To Apply
 April 15 of the year (extended to May 31, 2017)
 Submit Award Application
 December 15 of the year (December 15, 2017)
 Judges Review & Score
 December and January
 PAR Innovation Award
 Announcement in Q1 of the following year (February 2018 – i.e. mid-Feb. Friday Fast Facts)
 Presentation at Member Leader Dinner adjacent to WCQI (May 2018)
Details are posted online by ASQ Community Development at
http://asq.org/member-leader-community/key-tasks/par-innovation
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Sustainable and Socially Responsible ASQ
Social Responsibility extends beyond charity and good works
to be a source of growth, prosperity, and innovation
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Build Sustainability and Social Responsibility as core
competencies in ASQ Member Units
Evolve from Community Good Works to
Innovation and Social Responsibility
• Appoint an SR Liaison within your ASQ Section or
Member Unit to champion Social Responsibility
• Assign ownership of Gift of Quality and PAR Innovation
initiatives
• Follow SR recommendation in Takeaways.
As a global professional society, ASQ aspires to high
personal ideals and modes of social conduct.
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Questions?
Thank you for your indulgence.
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
TAKEAWAYS
Tangible job aids and examples that can be directly applied
back at your ASQ Section or ASQ Member Unit
________________________________________________________
Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
Social Responsibility For
ASQ Sections and Member Units
Talking Points
What is SR?
What are the benefits of SR?
How are SR and quality connected?
What guidelines and/or standards are applicable?
What can you do as an ASQ member to support SR?
________________________________________________________
Social Responsibility for ASQ Sections, Member Units – SRTC 2017
What is Social Responsibility?
“Social responsibility is a means of achieving
sustainability. Adopting key social responsibility
principles such as accountability and
transparency can help ensure the long-term
viability and success of any organization or
system.” ~ASQ
“Social responsibility is an ethical framework
which suggests that an entity, be it an
organization or individual, has an obligation to
act for the benefit of society at large. Social
responsibility is a duty every individual has to
perform so as to maintain a balance between
the economy and the ecosystems.” ~Jayashree
Venugopala
________________________________________________________
Social Responsibility for ASQ Sections, Member Units – SRTC 2017
United Declaration of Human Rights
“Where, after all, do universal human rights begin? In small places, close to
home – so close and so small they cannot be seen on any maps of the world.
Yet they are the world of the individual person; the neighborhood he lives in;
the school or college he attends; the factory, farm or office where he works.
Such places where every man, woman and child seeks equal justice, equal
opportunity, equal dignity without discrimination. Unless these rights have
meaning there, they have little meaning anywhere. Without concerned citizen
action to uphold them close to home, we shall look in vain for progress in the
larger world.”
~Eleanor Roosevelt (10th Anniversary, 1958)
________________________________________________________
Social Responsibility for ASQ Sections, Member Units – SRTC 2017
Corporate Social Responsibility
Personal Social Responsibility
“I believe we all want to make the world a better place.
Being aware of what social responsibility is, is a first
step.”
- Mary M. Purcell
Benefits of SR
Financial outperformance.
Improves & supports innovation.
Workforce – Affects recruitment, turnover and productivity.
Stakeholder support.
Supports a competitive advantage in the marketplace.
Improves quality & supports continuous improvement.
Contributes to long-term, future success. (Sustainability)
A 2015 study found organizations that committed themselves to adopting CSR
experienced substantial performance and profitability compared to
organizations that didn’t. The study also revealed that CSR-engaged companies
had higher engagement and retention levels across their workforces and
offered better service to their customers.
~Assessing Corporate Responsibility: Is it Good For Business?
How are SR and Quality Connected?
• 2011 Future of Quality Study – Identified Global
Responsibility as “the most significant force
shaping the future of quality”
• Familiar quality tools employed. Both quality &
SR “seek to develop the tools & measurements
needed to demonstrate improvements.”
• Share similar core principles & definitions. “Do
no harm.”
• Share similar issues.
• Repeated research projects demonstrate strong
connection between quality principles and
methods and social responsibility.
• ASQ + IBM: 2010
• ASQ + BSR: 2011
• ASQ Integration Guide: 2014
• ASQ + BrownFlynn: 2015
________________________________________________________
Social Responsibility for ASQ Sections, Member Units - SRTC 2017
SR Core Subjects Competencies
Organizational governance ISO 9001
Quality
Human rights HR, Legal
Ops./ Supplier Mgmt.
Labor practices HR, Legal, Safety
Supplier Mgmt.
Operations Mgmt.
Environment ISO 14001
Fair operating practices Legal, HR
Ops./ Supplier Mgmt.
Consumer issues Marketing
Legal
Community involvement
and development
CSR
SR Guidelines & Standards: ISO 26000
________________________________________________________
Social Responsibility for ASQ Sections, Member Units – SRTC 2017
• Human Rights (Due diligence, resolving grievances, civil
& political rights, etc.)
• Organizational Governance (Accountability &
transparency)
• Labor Practices (Employment relationships, work
conditions, health & safety, etc.)
• The Environment (Sustainable resource use, pollution
prevention, etc.)
• Fair Operating Practices (Anti-corruption, fair
competition, respect for property rights, etc.)
• Consumer Issues (Sustainable consumption, fair
marketing, education & awareness, data protection &
privacy, etc.)
• Community Involvement & Development (Education &
culture, health, social investment, technology
development & access, etc.)
SR Guidelines & Standards: SA8000
Child Labor
Forced or Compulsory Labor
Health & Safety
Freedom of Association & Collective Bargaining
Discrimination
Disciplinary Practices
Working Hours
Remuneration
Management System
SAI International - http://www.sa-intl.org
________________________________________________________
Social Responsibility for ASQ Sections, Member Units – SRTC 2017
SR & ASQ – What Can You Do?
• Have your ASQ Section or ASQ Member Unit appoint or assign an
SR Liaison, Champion or Chair to promote and deploy SR.
• Inject SR priorities into your Business Plan and PAR Program to
address and fulfill the ASQ Strategies with SR activities
•Membership Transformation
•Gift of Quality
• Incorporate SR activities and presentations into ASQ programs.
•Children (Children’s hospital visit, toy collection for shelters, support/volunteer at local
schools, etc.)
•Environment (Clean-up project)
•Community (Serve food at a shelter, Habitat for Humanity, etc.)
•Health/Safety (Schedule blood mobile at meeting, fundraisers, etc.)
• Follow and engage with the ASQ SRTC LinkedIn Group.
• Familiarize yourself with the ASQ SR Body of Knowledge and
incorporate supporting actions in the home and work.
________________________________________________________
Social Responsibility for ASQ Sections, Member Units – SRTC 2017
TAKEAWAY ASQ Job Aids:
Summary For SR/Innovation Champions
ASQ volunteers are supported by Member Leader assets
Mentorship:
Refer to Young Quality Professionals (YQP); Virtual network ASQ Next Generation website
at http://asqnextgeneration.org
Best Practices:
ASQ Member Leaders now have an Innovation Library at
http://asq.org/member-leader-community/resources/successful-ideas/index.html
http://asq.org/member-leader-community/resources/innovation-library
ASQ Friday Fast Facts includes a Tips and Tools section. Back issues can be retrieved to
source Gift of Quality ideas
http://asq.org/member-leader-community/news-dates/friday-fast-facts/index.html
Member Referral program to encourage members to bring in new participants.
http://asq.org/member-leader-community/initiatives/refer-and-reward/index.html
________________________________________________________
Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
TAKEAWAY ASQ Job Aid:
PAR Innovation Guideline
Summary of Scoring (1 of 2):
• Goal or Opportunity well defined with relevant, objective data showing how innovation:
– adds value to customers
– what alternatives were available.
• Solution well defined with objective data showing how innovation:
– adds value to customers;
– lessons learned,
– best practices,
– alternative ideas evaluated also described.
• Decision/decision process very well described with objective data provided showing
– value added to customers;
– all players involved in the decision making process identified;
– evaluation and ranking of alternative solutions described.
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017
TAKEAWAY ASQ Job Aid:
PAR Innovation Guideline
Summary of Scoring (2 of 2):
• Optimization described very well with objective data showing:
– value added to customers;
– iterative improvements,
– processes followed for changes incorporated before final deployment,
– involvement of the players fully described.
• Execution fully deployed with objective data and analysis showing:
– value added to customers;
– examples of positive feedback described;
– comparison of alternatives or previous methods used included;
– adjustments/ changes after deployment explained;
– new opportunities presented after deployment described.
– evidence of new procedures or training activities are included.
________________________________________________________
Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee
Jane Keathley, PAR Innovation Committee
ASQ Member Leader Training: October 2017

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SR: Innovate Through Gifts of Quality

  • 1. Achieving Success and Innovation Through Gifts of Quality and SR ASQ Social Responsibility Technical Committee ASQ PAR Innovation Committee October 6, 2017
  • 2. Innovation Ideas For Your 2018 Initiatives ASQ Sections and Member Units can pursue recognition and distinguish themselves as a high performing team by applying the PAR Innovation Program to their 2018 Business Plans. Innovations are categorized for award recognition based on successful practices in: • Training & education • Certification • Networking • Knowledge & information • Community outreach • Engagement • Leadership development ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 3. Gift of Quality For Your 2018 Business Plans ASQ Sections and Member Units can more effectively engage and retain ASQ members by applying this Gift of Quality Program to their 2018 Business Plans. Integrating Business Planning, Gift of Quality, Innovation, and Social Responsibility enable: • Investigation and Adoption of Best Practices to demonstrate quality and innovation • Timely Deployment to turn good intentions into impactful actions • Objective Tracking and Measurement to highlight successes and areas for improvement • Sustainability and Continuity of SR and Innovation across ASQ and the Quality community ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 4. Social Responsibility: The Capability to Innovate and Deliver Gifts of Quality Social Responsibility can be applied to  Target Innovative Projects  Fulfill Gift of Quality Commitments • Charitable Activities and Community Good Works – ASQ Richmond (CARITAS); SAC/TCC 2016 Food Bank http://asq.org/members/leaders/caritas-kaizen.pdf • Vocational Assistance, Training, and Career Support – ASQ Region 7, ASQ Learning Institute and 113 California Community Colleges (CQIA Medical Lab program) http://asq.org/members/leaders/asq-learning-institute-and-the-ca-community- colleges-collaboration.pdf • Mentorship and Coaching For Those New to Quality – TCC Committee for YQP/ New to Q/ NextGen programs http://asq.org/yqp/ http://asqnextgeneration.org • Environmental Stewardship, Recycling, and Waste Control – ASQ Socially Responsible Organization (SRO) http://asq.org/learn-about-quality/social-responsibility/index.html ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 5. ASQ Sections and Member Units Achieve Innovation and Gifts of Quality with Social Responsibility 01 Good Standing and Standardized Methods 02 Partnership and Collaboration 03 Pursue and Achieve Innovation 04 Sustainable and Socially Responsible ASQ ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 6. Good Standing and Standardized Methods Doing the right things in the right way for the right reasons ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 7. Prerequisite for PAR Innovation is to operate in Good Standing with ASQ as a minimum standard Establish trust and authenticity with Good Standing Confirm transparency and accountability of ASQ Section or Member Unit • Individuals abide by the ASQ Code of Ethics for universal compatibility • Transparency to provide leadership minutes and financial reports through Section Maintenance and Division Management Agreement policies. • Commercial transactions follow Conflict of Interest guidelines, and connect to Independent Contactor agreements • Memorandum of Understanding agreements guide partnerships and financial commitments ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 8. Partnership and Collaboration Create positive personal connections to induce and incentivize ASQ participants and community partners to engage in initiatives for Gifts of Quality ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 9. Gifts of Quality Should Support Worthy Causes Helping others and demonstrating Quality Practices leads to rewards and wins for everyone involved: • Positive activities that support communities and worthy recipients support involvement and advancement as members, volunteers, committee members, and leaders • Positive personal engagements provide the impetus to attend more ASQ events and programs and expand involvement and curiosity • Demonstrate the real-life impact when Quality techniques are successfully applied and benefits are realized. • Positive testimonials from satisfied partners and collaborators will reinforce engagement and retention, and help attract new volunteers and participants Engagement leads to influence and contribution, which creates a sense of personal pride and ownership toward the ASQ Section or Member Unit. ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 10. Pursue and Achieve Innovation Leverage the ASQ members, volunteers, and abundant ASQ resources to pursue, achieve, and consistently demonstrate innovative practices ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 11. PAR Innovation supports the Innovation process Explore new and different ways to resolve issues, Take advantage of opportunities, and Add value for members and non-members: • Goal/Opportunity: – What is the need, goal, or opportunity to be addressed? • Solution: – How will the solutions be determined? • Decision: – How will the decision be made to select the solution and commit to its deployment? • Optimization: – How will the solution be developed or optimized for use? • Execution: – How will the solution be deployed or realized? Engaging ASQ members and instill their purpose and pride. Expand proficiency with techniques including benchmarking, brainstorming, design thinking, and quality improvement. ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 12. PAR at a Glance – Innovation ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017 Applications will be posted for sharing Feedback Reports from PAR Judges are confidential Participation by Intent to Apply and Application PAR Innovation 2017: Applications were submitted for the 7 categories:
  • 13. PAR Update – Innovation (continued) PAR Innovation Program; Awards to Date • Gold - 0 • Silver - 5 2014 (1); 2015 (2); 2016 (2) • Bronze - 9 2014 (1); 2015 (4); 2016 (4) • Honorable Mentions - 10 2014 (5); 2015 (3); 2016 (2) Totals are based on resulted uploaded by ASQ Community Development at http://asq.org/member-leader-community/key-tasks/par ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 14. PAR Innovation Timeline Each Step follows a cadence:  Operations Agreement Good Standing  Continual and Constant  Achieve Best Practice / Innovative Success  Captured in Q1 of the year (March 31, 2017)  Submit Intent To Apply  April 15 of the year (extended to May 31, 2017)  Submit Award Application  December 15 of the year (December 15, 2017)  Judges Review & Score  December and January  PAR Innovation Award  Announcement in Q1 of the following year (February 2018 – i.e. mid-Feb. Friday Fast Facts)  Presentation at Member Leader Dinner adjacent to WCQI (May 2018) Details are posted online by ASQ Community Development at http://asq.org/member-leader-community/key-tasks/par-innovation ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 15. Sustainable and Socially Responsible ASQ Social Responsibility extends beyond charity and good works to be a source of growth, prosperity, and innovation ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 16. Build Sustainability and Social Responsibility as core competencies in ASQ Member Units Evolve from Community Good Works to Innovation and Social Responsibility • Appoint an SR Liaison within your ASQ Section or Member Unit to champion Social Responsibility • Assign ownership of Gift of Quality and PAR Innovation initiatives • Follow SR recommendation in Takeaways. As a global professional society, ASQ aspires to high personal ideals and modes of social conduct. ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 17. Questions? Thank you for your indulgence. ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 18. TAKEAWAYS Tangible job aids and examples that can be directly applied back at your ASQ Section or ASQ Member Unit ________________________________________________________ Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 19. Social Responsibility For ASQ Sections and Member Units
  • 20. Talking Points What is SR? What are the benefits of SR? How are SR and quality connected? What guidelines and/or standards are applicable? What can you do as an ASQ member to support SR? ________________________________________________________ Social Responsibility for ASQ Sections, Member Units – SRTC 2017
  • 21. What is Social Responsibility? “Social responsibility is a means of achieving sustainability. Adopting key social responsibility principles such as accountability and transparency can help ensure the long-term viability and success of any organization or system.” ~ASQ “Social responsibility is an ethical framework which suggests that an entity, be it an organization or individual, has an obligation to act for the benefit of society at large. Social responsibility is a duty every individual has to perform so as to maintain a balance between the economy and the ecosystems.” ~Jayashree Venugopala ________________________________________________________ Social Responsibility for ASQ Sections, Member Units – SRTC 2017
  • 22. United Declaration of Human Rights “Where, after all, do universal human rights begin? In small places, close to home – so close and so small they cannot be seen on any maps of the world. Yet they are the world of the individual person; the neighborhood he lives in; the school or college he attends; the factory, farm or office where he works. Such places where every man, woman and child seeks equal justice, equal opportunity, equal dignity without discrimination. Unless these rights have meaning there, they have little meaning anywhere. Without concerned citizen action to uphold them close to home, we shall look in vain for progress in the larger world.” ~Eleanor Roosevelt (10th Anniversary, 1958) ________________________________________________________ Social Responsibility for ASQ Sections, Member Units – SRTC 2017
  • 24. Personal Social Responsibility “I believe we all want to make the world a better place. Being aware of what social responsibility is, is a first step.” - Mary M. Purcell
  • 25. Benefits of SR Financial outperformance. Improves & supports innovation. Workforce – Affects recruitment, turnover and productivity. Stakeholder support. Supports a competitive advantage in the marketplace. Improves quality & supports continuous improvement. Contributes to long-term, future success. (Sustainability) A 2015 study found organizations that committed themselves to adopting CSR experienced substantial performance and profitability compared to organizations that didn’t. The study also revealed that CSR-engaged companies had higher engagement and retention levels across their workforces and offered better service to their customers. ~Assessing Corporate Responsibility: Is it Good For Business?
  • 26. How are SR and Quality Connected? • 2011 Future of Quality Study – Identified Global Responsibility as “the most significant force shaping the future of quality” • Familiar quality tools employed. Both quality & SR “seek to develop the tools & measurements needed to demonstrate improvements.” • Share similar core principles & definitions. “Do no harm.” • Share similar issues. • Repeated research projects demonstrate strong connection between quality principles and methods and social responsibility. • ASQ + IBM: 2010 • ASQ + BSR: 2011 • ASQ Integration Guide: 2014 • ASQ + BrownFlynn: 2015 ________________________________________________________ Social Responsibility for ASQ Sections, Member Units - SRTC 2017 SR Core Subjects Competencies Organizational governance ISO 9001 Quality Human rights HR, Legal Ops./ Supplier Mgmt. Labor practices HR, Legal, Safety Supplier Mgmt. Operations Mgmt. Environment ISO 14001 Fair operating practices Legal, HR Ops./ Supplier Mgmt. Consumer issues Marketing Legal Community involvement and development CSR
  • 27. SR Guidelines & Standards: ISO 26000 ________________________________________________________ Social Responsibility for ASQ Sections, Member Units – SRTC 2017 • Human Rights (Due diligence, resolving grievances, civil & political rights, etc.) • Organizational Governance (Accountability & transparency) • Labor Practices (Employment relationships, work conditions, health & safety, etc.) • The Environment (Sustainable resource use, pollution prevention, etc.) • Fair Operating Practices (Anti-corruption, fair competition, respect for property rights, etc.) • Consumer Issues (Sustainable consumption, fair marketing, education & awareness, data protection & privacy, etc.) • Community Involvement & Development (Education & culture, health, social investment, technology development & access, etc.)
  • 28. SR Guidelines & Standards: SA8000 Child Labor Forced or Compulsory Labor Health & Safety Freedom of Association & Collective Bargaining Discrimination Disciplinary Practices Working Hours Remuneration Management System SAI International - http://www.sa-intl.org ________________________________________________________ Social Responsibility for ASQ Sections, Member Units – SRTC 2017
  • 29. SR & ASQ – What Can You Do? • Have your ASQ Section or ASQ Member Unit appoint or assign an SR Liaison, Champion or Chair to promote and deploy SR. • Inject SR priorities into your Business Plan and PAR Program to address and fulfill the ASQ Strategies with SR activities •Membership Transformation •Gift of Quality • Incorporate SR activities and presentations into ASQ programs. •Children (Children’s hospital visit, toy collection for shelters, support/volunteer at local schools, etc.) •Environment (Clean-up project) •Community (Serve food at a shelter, Habitat for Humanity, etc.) •Health/Safety (Schedule blood mobile at meeting, fundraisers, etc.) • Follow and engage with the ASQ SRTC LinkedIn Group. • Familiarize yourself with the ASQ SR Body of Knowledge and incorporate supporting actions in the home and work. ________________________________________________________ Social Responsibility for ASQ Sections, Member Units – SRTC 2017
  • 30. TAKEAWAY ASQ Job Aids: Summary For SR/Innovation Champions ASQ volunteers are supported by Member Leader assets Mentorship: Refer to Young Quality Professionals (YQP); Virtual network ASQ Next Generation website at http://asqnextgeneration.org Best Practices: ASQ Member Leaders now have an Innovation Library at http://asq.org/member-leader-community/resources/successful-ideas/index.html http://asq.org/member-leader-community/resources/innovation-library ASQ Friday Fast Facts includes a Tips and Tools section. Back issues can be retrieved to source Gift of Quality ideas http://asq.org/member-leader-community/news-dates/friday-fast-facts/index.html Member Referral program to encourage members to bring in new participants. http://asq.org/member-leader-community/initiatives/refer-and-reward/index.html ________________________________________________________ Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 31. TAKEAWAY ASQ Job Aid: PAR Innovation Guideline Summary of Scoring (1 of 2): • Goal or Opportunity well defined with relevant, objective data showing how innovation: – adds value to customers – what alternatives were available. • Solution well defined with objective data showing how innovation: – adds value to customers; – lessons learned, – best practices, – alternative ideas evaluated also described. • Decision/decision process very well described with objective data provided showing – value added to customers; – all players involved in the decision making process identified; – evaluation and ranking of alternative solutions described. ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017
  • 32. TAKEAWAY ASQ Job Aid: PAR Innovation Guideline Summary of Scoring (2 of 2): • Optimization described very well with objective data showing: – value added to customers; – iterative improvements, – processes followed for changes incorporated before final deployment, – involvement of the players fully described. • Execution fully deployed with objective data and analysis showing: – value added to customers; – examples of positive feedback described; – comparison of alternatives or previous methods used included; – adjustments/ changes after deployment explained; – new opportunities presented after deployment described. – evidence of new procedures or training activities are included. ________________________________________________________ Jennifer Stepniowski, Daniel Zrymiak, Social Responsibility Technical Committee Jane Keathley, PAR Innovation Committee ASQ Member Leader Training: October 2017