The 7 Habits of Highly Effective Shared Service CentersChazey Partners
While the Shared Services model has several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at expected levels. This presentation explores some of the lessons we have learned from implementations around the world and provides ideas and tips for an optimal performance of your Shared Services Organization.
Mastering the Critical Components to Effective Change Management 2016Chazey Partners
Regardless of where your organization may be on the maturity spectrum of Shared Services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial. It is essential to ensure not only successful transformation, but the refinements and the continuous improvement afterwards that furthers the benefits of Shared Services and facilitates future growth.
During this workshop we demystify change management and employee engagement techniques by exploring practical applications, tools and latest practices. This presentation help you to:
· Learn how to enable on-going change for sustainable support and business results
· Manage cultural changes while keeping employees engaged/motivated
· Understand cross-cultural considerations in managing expectations
· Master ongoing communication that is relevant and resonates with stakeholders and employees
· Gain an improved understanding of change management
· Receive practical tools or ideas that can be implemented after the conference
Sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to "play nice". The solution is to channel your services and interaction through a well-structured Client Interaction Framework. It’s not that complicated! Mastering Shared Services client satisfaction through a comprehensive framework.
Most organizations have accepted the need for a performance metrics framework. While these metrics are considered a necessity and often demand significant resources, many organizations are producing metrics reports that are not demonstrating value and do not seem to influence decision-making. This PDF document explores the key concepts, best practices and lessons learned from our years of public sector experience and other case studies. You will learn how to:
• Establish or rebuild your metrics framework
• Implement metrics that are S.M.A.R.T (Specific, Measurable, Achievable, Relevant and Time-bound)
• Identify what metrics your internal clients care and how to engage them
• Drive relevance and performance from your metrics reporting
Change Management Initiatives That Ensure Smooth Program Transition and Deliv...Chazey Partners
Developing and managing clear-cut, yet flexible change management program initiatives is essential to your Shared Services center’s short and long-term success.
By establishing strategic partnerships that encourage optimal communication and understanding between your faculty, departments, and stakeholders, change management can be effectively managed. By attending this session, you will learn how to:
Develop and maintain a flexible approach toward your change management programs – so to ensure continual improvement
Create the proper messaging, based upon your audience type and how to ensure message consistency
Develop and implement change management programs that will engage and excite your very diverse workforce
Incorporate a positive work environment that enhances work productivity and efficiency
The 7 Habits of Highly Effective Shared Service CentersChazey Partners
While the Shared Services model has several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at expected levels. This presentation explores some of the lessons we have learned from implementations around the world and provides ideas and tips for an optimal performance of your Shared Services Organization.
Mastering the Critical Components to Effective Change Management 2016Chazey Partners
Regardless of where your organization may be on the maturity spectrum of Shared Services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial. It is essential to ensure not only successful transformation, but the refinements and the continuous improvement afterwards that furthers the benefits of Shared Services and facilitates future growth.
During this workshop we demystify change management and employee engagement techniques by exploring practical applications, tools and latest practices. This presentation help you to:
· Learn how to enable on-going change for sustainable support and business results
· Manage cultural changes while keeping employees engaged/motivated
· Understand cross-cultural considerations in managing expectations
· Master ongoing communication that is relevant and resonates with stakeholders and employees
· Gain an improved understanding of change management
· Receive practical tools or ideas that can be implemented after the conference
Sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to "play nice". The solution is to channel your services and interaction through a well-structured Client Interaction Framework. It’s not that complicated! Mastering Shared Services client satisfaction through a comprehensive framework.
Most organizations have accepted the need for a performance metrics framework. While these metrics are considered a necessity and often demand significant resources, many organizations are producing metrics reports that are not demonstrating value and do not seem to influence decision-making. This PDF document explores the key concepts, best practices and lessons learned from our years of public sector experience and other case studies. You will learn how to:
• Establish or rebuild your metrics framework
• Implement metrics that are S.M.A.R.T (Specific, Measurable, Achievable, Relevant and Time-bound)
• Identify what metrics your internal clients care and how to engage them
• Drive relevance and performance from your metrics reporting
Change Management Initiatives That Ensure Smooth Program Transition and Deliv...Chazey Partners
Developing and managing clear-cut, yet flexible change management program initiatives is essential to your Shared Services center’s short and long-term success.
By establishing strategic partnerships that encourage optimal communication and understanding between your faculty, departments, and stakeholders, change management can be effectively managed. By attending this session, you will learn how to:
Develop and maintain a flexible approach toward your change management programs – so to ensure continual improvement
Create the proper messaging, based upon your audience type and how to ensure message consistency
Develop and implement change management programs that will engage and excite your very diverse workforce
Incorporate a positive work environment that enhances work productivity and efficiency
Critical Components of Effective Change ManagementChazey Partners
Regardless of where your organization may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.
Analyzing Your Shared Services Customer Service Delivery & Ensure Customer Sa...Chazey Partners
The best way to service your customers is to listen to their needs and feedback on a continual basis. If you do not understand your customer, you simply cannot service them per their expectations. If their needs aren’t met, your business relationship with them will suffer. This presentation will cover such topics as:
How to measure your customer’s expectations so you can supply them with the services they require; Customer service surveys and scorecards to establish customer-centric service deliveries; How to create a Customer Service culture that puts the customer first & foremost without exception, day in and day out; Data analytics tools that can provide the answers you need to better service your customers
Without Client Engagement There is No Shared ServicesChazey Partners
Sometimes the only thing “shared” about a Shared Services Organization is the name. Is your organization set-up for sustainable success? Learn about the four critical success factors for Shared Services and what happens when the client is not engaged in the transformation. In this interactive workshop, we combine small group work with synergistic plenary sessions to cover the nine key components of the Client Interaction Framework. This workshop is targeted at organizations with mature Shared Services or those who are just planning and launching. Participants will come away with an assessment tool that will enable them to review their own initiatives and develop a plan to close the gaps between their current state and leading practices.
Intelligent Automation process selection workshop 101Chazey Partners
How to assess opportunities for functions across the business, and identify low-hanging fruits. How to identify what you "should" automate, rather than what you "can". Assessing whether to hit the ground running with an imperfect solution, or wait and go with a more robust solutions. Choosing a process for a PoC/Pilot. Identifying the quick and easy wins...
YASH helped a large North American Railcar Manufacturer identify & retain hig...YASH Technologies
YASH helped a large North American Railcar Manufacturer identify & retain highpotential talent by deploying Talent Management Suite using YASH SuccessFactors RDS
3 Key Aspects to Shared Services OptimizationChazey Partners
When considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing.
Shared Services in Higher Education: conceps, clients, consumers and stakehol...Chazey Partners
As part of the sessions at the 2016 California Public Higher Education Collaborative Business Conference, the presentation covers why Shared Services has become such an important part of your toolkit for delivering improved “back office” services to support your institution’s core mission. It explains why the true meaning of the words “shared” and “services” is so important. It also defines and distinguishes between “clients”, “consumers” and “stakeholders”.
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
Are Your Shared Services KPIs for Good or Evil? Chazey Partners
It is commonly accepted that leading Shared Services Organizations measure performance in order to drive continuous improvement. In this interactive session, we cover best practices in performance measurement and how KPIs are one of the most important elements of the Client Interaction Framework. We share stories from the frontline that expose the good, bad and ugly about KPIs; “good" examples that drive sustainable improvement and “evil” examples where the KPIs can actually damage the relationship with the SSO’s clients. Learn how to set the correct KPIs, achieve alignment between functions, establish relevant targets and utilize KPIs to grow your SSO.
Trends and Best Practices in Global Shared ServicesChazey Partners
The deck shows you the latest trends in Global Shared Services and Outsourcing industry and the best practices on optimizing your Shared Services performance
Developing Metrics for Financial Shared Services: Best Practices, Tips and T...Jeff Zwier
One of the most difficult tasks shared services managers face is measuring and demonstrating value returned to their
organizations. How can you capture your value in terms that are quantifiable, meaningful to your senior management and
useful as performance and analytical tools by your service leadership team? In this presentation, Jeff Zwier shares some of the tips, best practices and pitfalls he has
learned while developing performance and analytical metrics for shared services operating within a global financial services team, including
• Designing metrics that encourage the right responses from senior management
• Types of metrics and when to use each
• Principles of basic performance dashboard design
• Determining the right level of analysis to support performance management and demonstrate cost savings
Clearing a Path to the Future: Lewis Tree’s Strategic Roadmap with Oracle and...Terillium
COLLABORATE17 SESSION RECAP
Lewis Tree Service, a new JD Edwards customer working with Terillium as a partner, recently went live on EnterpriseOne 9.2 during Phase 1 of their strategic enterprise applications roadmap. During their COLLABORATE17 session, Lewis Tree discussed the path they created to roll out JD Edwards, Taleo, and Mobile Apps to their 4,000+ employees across the US and Canada.
Critical Components of Effective Change ManagementChazey Partners
Regardless of where your organization may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.
Analyzing Your Shared Services Customer Service Delivery & Ensure Customer Sa...Chazey Partners
The best way to service your customers is to listen to their needs and feedback on a continual basis. If you do not understand your customer, you simply cannot service them per their expectations. If their needs aren’t met, your business relationship with them will suffer. This presentation will cover such topics as:
How to measure your customer’s expectations so you can supply them with the services they require; Customer service surveys and scorecards to establish customer-centric service deliveries; How to create a Customer Service culture that puts the customer first & foremost without exception, day in and day out; Data analytics tools that can provide the answers you need to better service your customers
Without Client Engagement There is No Shared ServicesChazey Partners
Sometimes the only thing “shared” about a Shared Services Organization is the name. Is your organization set-up for sustainable success? Learn about the four critical success factors for Shared Services and what happens when the client is not engaged in the transformation. In this interactive workshop, we combine small group work with synergistic plenary sessions to cover the nine key components of the Client Interaction Framework. This workshop is targeted at organizations with mature Shared Services or those who are just planning and launching. Participants will come away with an assessment tool that will enable them to review their own initiatives and develop a plan to close the gaps between their current state and leading practices.
Intelligent Automation process selection workshop 101Chazey Partners
How to assess opportunities for functions across the business, and identify low-hanging fruits. How to identify what you "should" automate, rather than what you "can". Assessing whether to hit the ground running with an imperfect solution, or wait and go with a more robust solutions. Choosing a process for a PoC/Pilot. Identifying the quick and easy wins...
YASH helped a large North American Railcar Manufacturer identify & retain hig...YASH Technologies
YASH helped a large North American Railcar Manufacturer identify & retain highpotential talent by deploying Talent Management Suite using YASH SuccessFactors RDS
3 Key Aspects to Shared Services OptimizationChazey Partners
When considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing.
Shared Services in Higher Education: conceps, clients, consumers and stakehol...Chazey Partners
As part of the sessions at the 2016 California Public Higher Education Collaborative Business Conference, the presentation covers why Shared Services has become such an important part of your toolkit for delivering improved “back office” services to support your institution’s core mission. It explains why the true meaning of the words “shared” and “services” is so important. It also defines and distinguishes between “clients”, “consumers” and “stakeholders”.
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
Are Your Shared Services KPIs for Good or Evil? Chazey Partners
It is commonly accepted that leading Shared Services Organizations measure performance in order to drive continuous improvement. In this interactive session, we cover best practices in performance measurement and how KPIs are one of the most important elements of the Client Interaction Framework. We share stories from the frontline that expose the good, bad and ugly about KPIs; “good" examples that drive sustainable improvement and “evil” examples where the KPIs can actually damage the relationship with the SSO’s clients. Learn how to set the correct KPIs, achieve alignment between functions, establish relevant targets and utilize KPIs to grow your SSO.
Trends and Best Practices in Global Shared ServicesChazey Partners
The deck shows you the latest trends in Global Shared Services and Outsourcing industry and the best practices on optimizing your Shared Services performance
Developing Metrics for Financial Shared Services: Best Practices, Tips and T...Jeff Zwier
One of the most difficult tasks shared services managers face is measuring and demonstrating value returned to their
organizations. How can you capture your value in terms that are quantifiable, meaningful to your senior management and
useful as performance and analytical tools by your service leadership team? In this presentation, Jeff Zwier shares some of the tips, best practices and pitfalls he has
learned while developing performance and analytical metrics for shared services operating within a global financial services team, including
• Designing metrics that encourage the right responses from senior management
• Types of metrics and when to use each
• Principles of basic performance dashboard design
• Determining the right level of analysis to support performance management and demonstrate cost savings
Clearing a Path to the Future: Lewis Tree’s Strategic Roadmap with Oracle and...Terillium
COLLABORATE17 SESSION RECAP
Lewis Tree Service, a new JD Edwards customer working with Terillium as a partner, recently went live on EnterpriseOne 9.2 during Phase 1 of their strategic enterprise applications roadmap. During their COLLABORATE17 session, Lewis Tree discussed the path they created to roll out JD Edwards, Taleo, and Mobile Apps to their 4,000+ employees across the US and Canada.
Game Changing Quality Strategies that Drive Organizational Excellencekushshah
Quality in the past was more related conforming to requirements, in lot of cases as it relates to engineering requirements and not necessarily enthusiastic customer experience. It was a very narrow definition of quality and focused more on Things Gone Wrong. Goal was to reach a level of customer accepted.
Quality definition today is much broader and winning in quality in this highly competitive environment requires deployment game changing quality strategies.
We will discuss how to infuse the voice of the customer into the way we design our products and services so that they exceed customer expectations. Organizations that engage all functions within enterprise and are customer centric will differentiate themselves from the rest of the competition. This presentation will provide an integrated roadmap on how to integrate proactive quality strategies such as Design for Six Sigma (DFSS), Advanced Product Quality Planning (APQP), Design Failure Modes and Effects Analysis (DFMEA), Process Failure Modes and Effects Analysis (PFMEA) along with reactive strategies such as Six Sigma and control plans to achieve organizational excellence.
Agile Transformation is a Journey, a continuous Learning Process. Transformation, Cultural change should happen naturally by the change in habit and behavior of the people.
How To Align All Business Functions For Maximum ROI PowerPoint Presentation S...SlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on How To Align All Business Functions For Maximum ROI Powerpoint Presentation Slides and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of thirty six slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/2WBY459
SPARQ360 helps midsize and large organizations around the World to better utilize the COLLECTIVE INTELLIGENCE in their organization and their network to become best in class, agile, innovative and leaders in their industry or sector.
Our services support successful People engagement, Innovation, Continuous Improvement, Change management, Program evaluations and Supply Chain Optimization.
The SPARQ360 Value Circle provides a unique suite of integrated end to end solutions that include DIALOGUE to listen well to the suggestions of your large and worldwide spread organization, IDEATION to generate specific ideas and solutions and use all knowledge of your crowd and REALIZATION to make it happen.
The od journey of TCS - Case study - Organizational Change and Development - ...manumelwin
Teach-Train-Transfer workshop by expert OD consultants- to explore means of institutionalizing goal-oriented performance management organization.
Personal Score Card-clearly outlined what would define goals, outputs, performance management, Economic Value adds & the ways and means for facilitating goal alignment.
Fundamentals Of Organization Best Practices And Templates Powerpoint Presenta...SlideTeam
Introducing our Fundamentals Of Organization Best Practices And Templates PowerPoint Presentation Slides to help you develop an effective business plan for your company. Utilize these organizational strategy PPT templates to identify the purpose of your organization and gain investors for your company. Analyze your business core competencies to build strong relationships with the stockholders by using our professionally designed strategic business planning PowerPoint layouts. Detect the weaknesses in your business operations to find suitable solutions for the development of your firm with the help of these workforce management PowerPoint visuals. Utilize these topic-specific strategic organizational framework PPT slides to showcase business activities and strong processes of your company’s operations. Engage in efficient business activities like purchasing, marketing, manufacturing, r & d, and business development with the help of our workplace administration PPT slideshow. These slides depict the structure, processes, culture, technology, and systems for strengthening each element of the organization. Download this completely adaptable strategic management PPT slideshow to save your time and energy. https://bit.ly/2QBB5qt
This presentation supports ASQ member units with their business planning and PAR Innovation applications by using Social Responsibility projects to offer Gifts of Quality
I am speaking at WCQI in May 2017. For ideas to help with you get sponsorship to attend the conference, please check out my blog at http://qualitevolution.blogspot.ca/2017/03/build-case-for-conference-attendance.html
This presentation, presented at the ASQ Calgary 2016 conference, shows how ASQ can support career transitions across different types of Quality roles and industries. It was intended to help mid-career Quality practitioners, and show the breadth and benefits of ASQ Certifications.
https://bit.ly/BabeSideDoll4u Babeside is a company that specializes in creating handcrafted reborn dolls. These dolls are designed to be incredibly lifelike, with realistic skin tones and hair, and they have become increasingly popular among collectors and those who use them for therapeutic purposes. At Babeside, we believe that our reborn dolls can provide comfort and healing to anyone who needs it.
The Healing Power of Babeside's Handcrafted Creations
Our reborn dolls are more than just beautiful pieces of art - they can also help alleviate stress, anxiety, depression, and other mental health conditions. Studies have shown that holding or cuddling a soft object like a stuffed animal or a reborn doll can release oxytocin, which is often referred to as the "love hormone." This hormone helps us feel calm and relaxed, reducing feelings of stress and anxiety.
In addition to their physical benefits, reborn dolls can also offer emotional support. For many people, having something to care for and nurture can bring a sense of purpose and fulfillment. Reborn dolls can also serve as a reminder of happy memories or loved ones who have passed away.
Welcome to the Program Your Destiny course. In this course, we will be learning the technology of personal transformation, neuroassociative conditioning (NAC) as pioneered by Tony Robbins. NAC is used to deprogram negative neuroassociations that are causing approach avoidance and instead reprogram yourself with positive neuroassociations that lead to being approach automatic. In doing so, you change your destiny, moving towards unlocking the hypersocial self within, the true self free from fear and operating from a place of personal power and love.
Ethical_dilemmas_MDI_Gurgaon-Business Ethics Case 1.pptx
New Tricks for Old Dogs
1. New Tricks for “Old Dogs”
Transitioning and Adapting Quality Professional Experience
To New Industries and Opportunities
ASQ Calgary Fall Conference
Nov. 4, 2016
Daniel Zrymiak, ASQ Fellow
Regional Director, ASQ Region 4 (ASQ Canada)
2. Managing Your Career Transition
Critical To Quality Segments for Managing Your Career Transition:
• Desire
• What is driving the change? Why is this change right for you?
• Bring To Table
• Existing Skills, Experience, Capabilities
• Industry Participation: (see following slide for examples from Oil and Gas)
• Add New
• Incremental Skills needed
• Capabilities to train on the job or upgrade during career transitions
• Credentials
• ASQ Mentorship, ASQ Certifications, Professional and Academic Training
• Ride The Wave
• Identify and align with prevailing trends and preferences
• Connect and couple Quality with positive and popular initiatives including:
• Productivity, Business Transformation, Organizational Development, Due Diligence, M&A
• Social Responsibility, Safety, Environmental Mgmt., Employee Empowerment, First Nations
• Non-Profit, Public Service (Healthcare, Education) – can’t be offshored nor outsourced________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
3. Industry Participation – Oil and Gas
Summary of Advantages of Oil and Gas Experience to be leveraged
(per article by James Baker):
• Project Management, Working Under Pressure
• Complex projects with multiple contractors and mission-critical outcomes
• Working In Difficult and Diverse Environments
• Multiple outdoor and weather conditions, field based roles, international
• Operations, contract, complex engineering, documentation, and administration
• Managing Large Value Contracts
• High value with considerable risk and visibility to success or failure
• Health and Safety Excellence
• Shortcuts in safety not an option, risk management, care and control
• Technically Challenging Projects
• Ability to learn, reason, organize, and implement knowledge and information
• Combination of engineering, infrastructure, operations, and personnel
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
4. Transition 1: Sales and Marketing to Service Quality
Desire
• Reorient role to improve success
Bring To Table
• Marketing Academic background
• Sales, Customer Service training
Add New
• Customer Experience, Service Quality
• ISO 9002, Quality Circles
Credentials
• ISO 9000 Systems Lead Auditor
Ride The Wave
• Adopt a customer-centric approach to
sales and marketing per Tom Peters
“In Search of Excellence”
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
5. Transition 2: Service Quality to Manufacturing
Desire
• Shift to making “products”
Bring To Table
• ISO Quality Systems, Quality
Improvement,
• Document/Record Control
Add New
• Design, Inspection, Destructive
Testing, Calibration
• Statistical Process Control, Logistics
Credentials
• ASQ CQE, CQA
Ride The Wave
• Adopt Total Quality Management and
Operations Management methods (i.e.
Theory of Constraints, Quality
Engineering)
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
6. Transition 3: Manufacturing to Medical Devices
Desire
• Go to where Quality is mandatory
Bring To Table
• ISO 9001, Quality Mgmt. Systems
• Audits, CAPA, Product Controls
Add New
• FDA, CE Mark, Health Canada rules
• Regulatory Affairs, Traceability
Credentials
• ASQ Biomedical, HACCP
Ride The Wave
• Link to innovative technology that
saved healthcare costs, improved
reliability, and in growth stages of
market
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
7. Transition 4: Medical Devices to Software QA
Desire
• Software QA had higher demand and
compensation ranges
Bring To Table
• Verification, Validation, Peer Reviews
• Configuration Management
Add New
• Software Test, Automation
• Project Mgmt., Business Analysis
Credentials
• ASQ CSQE
Ride The Wave
• Increase in Software QA due to
“Dot.Com” boom and adoption of
technology solutions in the workplace
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
8. Transition 5: Software QA to Applications Delivery
Desire
• More managerial role with greater
span of control
Bring To Table
• Planning, Project Mgmt., Defect Mgmt.
Add New
• IT Service Mgmt., IT Operations
• Program Mgmt., Team Mgmt.
Credentials
• ITIL, CMMI
Ride The Wave
• Applications projects were more
frequent with more opportunities
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
9. Transition 6: Apps. Delivery to Perf/Ops Excellence
Desire
• Quality Management consulting role
not targeted for offshoring
Bring To Table
• Prior experiences, professional skills
• Experience with technology solutions
Add New
• Lean/ Six Sigma methodologies
• Cost-orientation, Executive interaction
Credentials
• ASQ CSSBB, Master Black Belt (TBD)
Ride The Wave
• Orientation to business transformation
and technology-driven cost efficiencies
• Advanced role as quality expert with
more staffing stability and predictability
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
10. Transition 7: Worker to Teacher/ Author/ Presenter
Desire
• Expand professional profile, earnings,
and sponsorship to attend
conferences and events.
Bring To Table
• Source knowledge, enthusiasm
• Willingness to engage, malleability
Add New
• Technical Training techniques
• Impactful communication, Structure
Credentials
• Technical Trainer, Editor mentorship
Ride The Wave
• Enhance day-job and serve existing
demand for captivating writers and
speakers.
• Someday will be a Keynote Speaker
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
11. Managing Your Transition: Next Steps
Critical To Quality Components for Managing Your Career Transition:
• Desire
• Visualize and capture your emotional desire – sustain persistence
• Bring To Table
• Itemize your personal inventory of capabilities – Gallup Strengthsfinder
• Align and prioritize with the demands and desires of your target destination
• Add New
• Understand the demands and work to address personal gaps
• Learn how to learn, devote time to self-enrichment and personal pursuits
• Credentials
• Use Informational Interviews to make contacts and elicit target knowledge
• Pursue mentorship, ASQ Certifications, Professional and Academic Training
• Ride The Wave
• Connect and couple Quality with positive and popular initiatives
• Understand and adapt to ongoing trends (i.e. globalization, technology)
• Prepare now for world in 2017, 2020, 2036
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
12. Questions and Next Steps
ASQ is a source and provider of the Quality Body of Knowledge to
support Career Transitions and professional growth
ASQ Members are a source of mentorship and expertise
• Explore ASQ
– locally at http://www.asqcalgary.org
– globally at www.asq.org
• Attend the ASQ programs & events in person and virtually
• Follow ASQ Influential Voices, ASQ Career Connection
• Join ASQ Community groups on www.linkedin.com
• Support your local ASQ Section and ASQ Divisions
Daniel Zrymiak; Surrey, BC, Canada
dzss@shaw.ca
________________________________________________________
New Tricks for “Old Dogs” ASQ Calgary Conference 2016
Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)