Virtual reference has differed from traditional reference in the types of questions asked and results expected, with virtual questions often being more fact-based and having shorter response times. Perceptions of how users view virtual reference have not always matched reality of use so far, but this disconnect may inform how virtual reference continues evolving in the future to better meet user needs. The document also discusses collaborations between libraries and museums, generations' use of technology, a music collection, and patrons curating content.