This document outlines the standard operating procedure for processing collection vendor payouts and invoices. It details a 7-step process for invoice processing that includes: 1) The collection vendor/agency sharing a GST-compliant invoice and supporting documents with payments team, 2) Payments team checking invoice parameters against approved payout grid, 3) Highlighting any discrepancies to vendor, 4) Uploading correct invoice to payment system, 5) Approving invoice per defined approval matrix, 6) Submitting approved invoice to finance for payout processing, 7) Finance processing payout through electronic or DD mode within 20 days of invoice receipt. Deviations require approval from defined authorities as per delegation of financial powers.

1. Internal document
Page 1 of 2
SOP - Collections Payout Computation & Invoice Processing
Details:
Process Collection Vendor Payout
Date 13-08-2019
Version VER 1/Bills Payout & Processing/ 0819
Product Retail Loans Collection
Scope: Define guidelines for processing of Retail Loans other than collection activity
Invoice.
Process: Invoice processing
Sr.
No
Process Steps FPR/Team Tentative
TAT*
1 GST Compliant invoice along with necessary
supporting to be shared with PMT.
Agency/Collec
tion FPR
T
2 Following parameters of Invoice to be checked:
a) Payout Amount based on approved payout
Grid & input details received from
concerned teams (like Auction team/Repo
Team/Field team/Analytics team etc.).
b) GST Details
PMT T+4
3. Discrepancies, if any, to be highlighted to the
concerned Collection FPR/Agency.
PMT T+5
4. Post receipt of correct & GST compliant Bill, Bill to
be uploaded in YesPay system.
PMT R+2
(Where R is the
date of receipt
of correct &
GST compliant
Bill)
5. Post indexation, Bills to be approved as per defined
approval matrix in YesPay.
Approving
Authorities
R+12
6. Invoice along with Approved claim form to be
submitted to FINCON team.
PMT R+13
7. Post administrative & taxation related checks,
Payout to be processed through electronic / DD
mode.
FINCON R+20

2. Internal document
Page 2 of 2
SOP - Collections Payout Computation & Invoice Processing
*The timelines are indicative. Actual timelines may differ from case to case / time to time,
considering the dependency on process steps, volumes, availability & accessibility of relevant
authority, etc.
Deviation Approving Authority
Approval for Bill Processing through BAZ As per DFP defined in BAZ
Any kind of Payout Deviation/Approval
NCL or CH or CCC Head or BH
(as per DFP)
Any kind of Process related deviation/ISO deviation/Non-
Compliance
NCL or CH or CCC Head