This 4-page internal document outlines the standard operating procedure for collections payout computation and invoice processing. It details the process for: 1) Receiving input files by the 10th of each month from various teams for payout computation. This includes allocation, payment, debtors, banking, and other files. 2) Computing payout amounts according to the approved grid, arriving at resolution percentages, and validating the results. 3) Sharing the computation file with collection teams and obtaining validation. 4) Receiving physical invoices from agencies, checking for accuracy, uploading to the payment system, approving, and processing payment within 24 days.

1. Internal document
Page 1 of 4
SOP - Collections Payout Computation & Invoice Processing
Details:
Process Collections Payout Computation & Invoice Processing
Date 03-May-2019
Version Ver.2.1/Collection Payout & Processing/0519
Product Retail Loans Collection
Scope: Define guidelines for computing of Retail Loans Collection Payout & Invoice
processing.
1. Process : Payout computation
Sr. No Process Steps FPR/Team Tentative
TAT *
Deviations /
Remarks
1 Input files to be received from respective FPR by 10th
of every month :–
 Allocation File – Collection/LAS OD
 Payment File of billing month
 Payment File of next month till 8th
 BOM Debtors – Collections/LAS OD
 EOM Debtors – Collections/LAS OD
 Banking Dump
 Settlement Dump
 Repo Dump
 Auction Dump
 Missed Payment file
 MIS Delinquency dump (LAS OD)
 Rate Grids**
Strategy
BDTS/Strategy
BDTS/Strategy
BDTS
BDTS
BDTS
PCT
PMT
Legal
Strategy
Strategy
Strategy
T
2 Checking of the input files
 Whether format is correct
 Count check – trend
 All the relevant columns should not be blank
Risk Payout T+1 Discrepancies
- Revised
input files to
be obtained
3 Mapping all input files with Allocation File. Risk Payout T+2
4 Computation of payout as per approved payout
grid#
 Roll rate status to be arrived
Risk Payout T+3

2. Internal document
Page 2 of 4
SOP - Collections Payout Computation & Invoice Processing
 Resolution/Collection Efficiency to be
arrived
 EMI ,ODBC, FC, Incentive & Additional
Incentive Rate to be plotted
 Final Payout to be arrived
5 Quality check of payout computed
 Manual check - LAN Duplications
 Count check - RAW allocation
 Manual Rate grid - validation
 ODBC payout validation (Rs. > = 2000/-) - basis
SOA
 Resolution % validation - Sample vendors
 Formula validation
 HL Payout - Capping check
 High value Payout - computation check
 Sanity check - Amount collected but no payout &
vice versa
 No payout on Repo & Auction cases
 For PU portfolio Bkt should be ‘0’
 For FR / FCPU portfolio Bkt should be ‘0’
 Payout / COC trend - last 2 months
 Payout confirmation for > 1 LAC at customer
level
Risk Payout T+5
6 Computation file to be shared with Collection FPRs Risk Payout T+6
7 Validation of the payout computation & sharing with
concerned Agency
Collection FPR T+7
onwards
2. Process : Invoice processing
Sr.
No
Process Steps FPR/Team Tentative
TAT*
Deviations / Remarks
1 Physical invoice along with necessary
supporting is sent to Risk Payout Team.
Agency/Collection
FPR
T
2 Checking of invoices as per defined
check points – Listed below
 Vendor name ( Name check
authenticity)
 Portfolio (Portfolio for
segregation and to validate
invoice amount )
Risk Payout T+1 Discrepancies – Revised
invoice to be obtained
from
Agency/Collection FPR

3. Internal document
Page 3 of 4
SOP - Collections Payout Computation & Invoice Processing
 Payout amount (Amount
raised in the invoice matches
with central billing amount)
 Bill month
 Invoice no. (Mandatory or
Fincon)
 Invoice date (Mandatory or
Fincon)
 GST details – Not applicable
for Collection – Recovery, KCC
& MEF Legal.
 HSN/SAC code (Mandatory
or Fincon)
 Service type
 Vendor pan no
 Net payout
3 Upload of bill in YESPAY Risk Payout T+2
4 Approval in YESPAY as per defined
approval matrix
Risk Management
Seniors
T+7 Approval TAT may
differ as per availability
of approving authority.
5 Submission of invoice along with
Approved claim form to FINMGT team.
Risk Payout T+9
6 Processing of invoice & payment
credited to vendors account.
FINMGT T+24
*- TAT is based on actual working days i.e. excluding public holidays & weekly offs.
**- Rate grid needs to be changed as an when approval received from Strategy Team
# Maker – Checker concept for Payout computation :-
Formulated computation – Maker & Manual computation – Checker
*The timelines are indicative. Actual timelines may differ from case to case / time to
time, considering the dependency on process steps, volumes, availability & accessibility
of relevant authority, etc.
Abbreviations:
o BDTS - Business and Digital Technology Solutions Group
o PCT - Process& Compliance Team

4. Internal document
Page 4 of 4
SOP - Collections Payout Computation & Invoice Processing
o PMT - Process Management Team
o FINMGT – Financial Management