This document outlines guidelines for empaneling new vendors and terminating existing vendors for a retail assets collection portfolio. It details a 6-step process for vendor empanelment that involves vendor identification, document uploading, verification, approval, agreement signing, and execution. For vendor discontinuation, the process involves sending a discontinuation request, recalling documents and materials from the vendor, and approval of the request. Deviations from the processes require approval from heads of the National Collections Leadership, Collections Head, or Contact Center Collections.

1. Internal document
Page 1 of 2
SOP – Vendor Empanelment, Discontinuation & Termination
Details:
Process Vendor Empanelment & Discontinuation
Date 13/08/2019
Version VER 2/Vendor Empanelment, Discontinuation &
Termination/0819
Product All Products under Retail collection team
Scope: Broadly define guidelines for empanelment of new vendors, disengagement /
termination of existing vendors for Retail Assets Collection Portfolio.
Vendor Empanelment through YES Pal:-
Sr.
No
Process Steps FPR Tentative
TAT *
1 Post Vendor identification by field team, maker to
initiate onboarding process by updating Vendor
details & uploading scanned image of the documents
in YES PAL System.
** Refer Annexure 1
CP/CCL/PCL/PMT T
2 Post RCU, report to be uploaded in YES Pal. Maker/RCU FPR T+10
3 PMT to check & verify the entries & documents and
share discrepancies, if any, with CP/CCL/PCL.
PMT Checker T+12
4 Post resolution of all discrepancies, approval to be
sought for onboarding & deviations, if any.
PMT Checker
T+14
5 Post Approval, CCP/CCL/PCL to get the agreement
franked with requisite stamp value & signed by the
Vendor. Scanned image of the signed agreement to
be uploaded in YES PAL.
CCP/CCL/PCL T+25
6 PMT to take printout of the Agreement & get it
executed by taking sign of authorized signatory of
the Bank.
PMT Checker T+30

2. Internal document
Page 2 of 2
SOP – Vendor Empanelment, Discontinuation & Termination
Vendor Discontinuation /Disengagement/ Termination
Sr.
No
Process Steps FPR Tentative
TAT *
1 Discontinuation request to be sent to PMT checker by
vendor/CP/CCL/PCL/Maker post seeking
approval through YES Pal.
Vendor / CP/CCL T
2 Bank stationaries, ID card, & pending documents to
be recalled from Vendor & dispatched to PMT.
CP/CCL/PCL T+7
3 Post receipt of documents, PMT checker to approve
discontinuation/disengagement request in YES Pal
and same to be intimated to ORM.
PMT T+10
*The timelines are indicative. Actual timelines may differ from case to case / time to time, considering the
dependency on process steps, volumes, availability & accessibility of relevant authority, etc.
Deviation Approving Authority
Any kind of approval/deviation approval related to Vendor
Empanelment (Low Cibil score, PVR unavailability etc.) or
Disengagement.
NCL or CH or CCC Head
Any kind of Process related deviation/ISO deviation/Non-
Compliance
NCL or CH or CCC Head