1. Some English fillers
Fillers
• Well…..
• You know….
• Basically…..
• Actually….
• To be honest….
• I mean….
• How should I put it?
• What’s the word for it?
How to buy some time
• That’s an interesting question. Let
me think about it.
2. Do you have any exp as a laundry attendant?
• Yes
• Of course
• Certainly
• Absolutely
3. What do you know about us?
• 1. do some research about the ship.
From what I found on Google, this ship is an American ship which was
founded in 1972. In 2020, there were 23 of this ship in the world. This
ship has……………………………………………………………….
4. Why do you want to work with us?
There are three reasons why I want to work in this ship.
• First, I want to work with Carnival cruise line because it’s one of the
best ships in the world which has excellent facilities and I know I can
be a professional laundry attendant if I work here.
• Second, from what I read on Google, I could get some pension after
working for 10 years here.
• The last reason is, actually, I am a big fan of your company. When I
saw that there is an open position in this ship, I know I have to apply.
5. Why do you want to be a laundry
attendant/Why do you want to take this job?
• There are 3 things that make me take this job.
• First, I have experience in laundry
• Second, I want to help other people
• Third, I want to be a laundry attendant because after working here, I
want to make my own laundromat
6. What’s your weakness?
• To be honest, I’m quite a perfectionist person and can get stressed
easily especially if I make mistakes in my work. So, I always double
and sometimes triple check my work before I finish it.
• To be honest, I’m a kind of person who is really hard to say “no” to
other people.
7. What are your responsibilities/duties as a
laundry attendant?
The main responsibilities that a laundry attendant has are
Preparing soiled linen for wash, ironing and dry cleaning, folding
laundry, and cleaning the work area.
8. How would you handle a situation where a
customer is unhappy with the quality of their
laundered items?
• LAST technique
• LAST stands for
• Listen
• Apologize
• Solution/Solve
• Thank you
9. What steps do you take to maintain
cleanliness and organization in the laundry
area?
• Maintaining cleanliness and organization in the
laundry area is essential for efficient operations.
To achieve this, I start by sorting the linens
according to their type, color, and washing
requirements,
• Furthermore, I ensure that all equipment, such as
washers, dryers, and ironing boards, are routinely
inspected and cleaned
10. How do you handle lost or damaged items
belonging to customers?
•In case of lost or damaged items, my first
step is to search for the missing item in the
facility, including checking with other staff
members who may have seen it. If the item
cannot be located, I promptly inform my
supervisor about the situation.
11. Why did you quit your last job?
• I’ve been a laundry attendant for…………………... Although it’s been fun,
I’ve been feeling a bit of stagnation for some time now as the
company structure doesn’t really encourage internal promotions. And
I feel I’m ready for more responsibilities and a level-up in my career.
12. “This is a repetitive job. What will motivate you to
try hard every day?”
• Money motivates me. Like everyone else, I have bills to pay and kids to
feed.
13. Do you have any questions for me?
• What qualities do you look for in a candidate?
• If I were hired for this role, what would you want me to achieve in my
first two months?
• What is the next step after this interview?
• Tukanginterview
• Agus mantara
