This document provides guidance to professional drivers on developing soft skills and proper etiquette. It emphasizes the importance of listening skills, following instructions accurately, maintaining good hygiene and cleanliness, being polite and respectful, and using basic polite phrases when interacting with passengers. Adhering to these tips will help drivers perform their duties well and create a pleasant environment for all.

1. MARUTI SUZUKI National Road Safety Mission

2. Soft Skills for Professional Drivers

4. Etiquettes Few important points

5. While talking to your officer or any other person, never stand:  With hands folded  Legs crossed Never Do this

6.  Hands in your pocket  Head or ear itching Never Do this

7.  Sneezing or coughing in front of officers Never Do this

8.  Looking here & there while talking instead of concentrating on talks Never Do this

9.  Drinking water while driving Never Do this

10.  Smoking, chewing tobacco, gutka or any other eatable in front of officers Never Do this

11.  Talking with pre-conceived mind  Insulting other’s dresses or personality  Back biting Never Do this

15.  Talking on mobile while driving   Not following traffic rules Never Do this

34. We are sure that by following these small points, your will not only become favourite driver of your staff but by end of the day you will be stress free which will make your social & family life more enjoyable.

35. We wish you to have safe driving from HOME to HOME