This document discusses soft skills that are essential for software craftspeople. It introduces several practical soft skills tools, including solution focused thinking, status in improv theatre, and transactional analysis. For solution focused thinking, it encourages focusing on solutions instead of problems by thinking about what would be different or what resources were used if the goal was achieved. For status, it discusses how people assign status in conversations and provides examples of different status exchanges. For transactional analysis, it outlines the parent, adult, and child ego states and types, and provides an example of a complementary versus crossed transaction between two people. The overall message is that these soft skills tools can provide more choices in how individuals approach problems and interact with others.

1. Soft Skills Essentials for
Software Craftsmen
Pierluigi Pugliese Mike Sutton
ConneX o
X

2. Why are we here?

3. It all started here...

4. What about this?

5. Agile Coaches think Teams

6. You are part of the Team

7. And what about
your skills?

8. Find the Person:
Some statistics from
Agile Coaching books

12. We should grow also
Individuals,
not just
Teams!

13. Teams are made by Individuals
Great Individuals for Great Teams

14. How to support individuals?

15. Space to learn

16. An experienced Mentor

17. Space to interact

18. Individual Coaching

19. Invest in Trust

20. Soft Skills

21. And now some practical
soft-skills tools...

22. Think Solutions
(Solution Focused)

23. Solutions instead of
Problems
“All of the Facts belong only to the
Problem, not to its Solution”
(Ludwig Wittgenstein)
Here,
The Future
Now
The Past

24. The Problem
The Goal

25. The Solution State

26. Solution - What would be
instead of different?
Problems - What resources did
you use?
Suppose you - How would you
recognise it?
have achieved
your goal...

27. Your Turn: Think Solution

28. Status
(Improv Theatre)

29. Status

30. A: “Hi there, I had a very
successful day at work”
B: “Oh, yeah, I told you with my help you
could have made it great” you high, me higher
B: “Yeah, great, but it’s just a small victory...”
you lower than you think - implies me high
B: “Oh really, what a great coach you are”
you high, me low - but is it sincere?
B: “Oh, I wish I could be as successful as you
one day” you high, me really low

31. Status Games are Everywhere!

33. Your Turn: Another Status

34. Transactions
(Transactional Analysis)

35. Ego States
P The Parent in me
A The Adult in me
C The Child in me

36. Complementary Transaction
Me You
P P
A A
C C

37. Complementary Transaction
Me You
P P
A A
C C

38. Crossed Transaction
Me You
P P
A A
C C

39. Parent Types
CP NP

40. Adult
A

41. Child Types
AC FC

42. What goes where...
Acting as... Elicits...
Controlling Parent Adapted Child
Nurturing Parent Free Child
Adult Adult
Free Child Nurturing Parent
Adapted Child Controlling Parent

43. Your Turn: Crossed
P CP NP CP AC
NP FC
A A A A
FC NP
C AC FC AC CP

44. Basically...

45. All of these Tools give you
more Choices

46. Use Passively and Actively

47. Where can you go from here?
There’s a wealth
of techniques out there:
you choose where
to explore next...

48. Pierluigi Pugliese Mike Sutton
ConneX o
X
http://blog.connexxo.com
http://wizewerx.com/blogs