Sodexo's World Facilities Management Day Tribute 2014: We dedicate this tribute to facilities professionals worldwide. You truly make every day a better day!

1. WORLD
FM DAY
TRIBUTE
We dedicate this Tribute
to Facilities Professionals
Worldwide. You truly make
every day a better day!
2014

2. Foreword
Kevin Rettle
FMP, Director of FM/CRE Market Research & Insights, Sodexo
Corporate Real Estate (CRE)
executives and Facilities
managers have increasingly
complex roles in today’s
rapidly changing business
environment. They are
becoming a vital part of the strategic planning process
for not only the performance of business, but also the
performance of individuals. In addition to managing
complex real estate portfolios and enabling technical
execution in the most effective way, CRE’s and facility
managers must also know how the built environment
affects end users.
A flexible strategy is paramount to this current
state. Diverse populations and work styles require a
360-degree approach to workplace management. It is
about bringing personalized experiences to life, onsite
and off, and delivering performance to the organization
and individuals through every transaction.
The future of CRE and facility leadership is one of
experience management, where employees are offered
an à la carte workplace experience with a menu of
services, locations and support. You may see this
already in your knowledge workers. They typically come
in for a day, three hours, or three days, and may involve
technology for meetings, need a place to relax and
refresh their creativity, or seek a private space for calls.
Today’s facility managers are positioned to ensure the
effective delivery of each of these services for an optimal
work experience.
This year we present Michael Norris, Chief Operating
Officer at Sodexo. His work with Million Women Mentors
demonstrates our commitment to the development
of science, technology, engineering and math (STEM)
careers that place particular emphasis on female FM
professionals that will change the face of our industry.
According to IFMA, the overall percentage of women
in facilities management is approximately 24%, but
this number is steadily on the rise. Sodexo supports
initiatives that encourage women to pursue careers
not only in FM, but also more broadly in STEM (Science,
Technology, Engineering and Mathematics) disciplines.
We shine a spotlight on four of our facility management
professionals in the field this year. Kimberly Egloff-
Boehm, Rick Latham, Loraine Ungano and Teresa C.
Williams deliver value, agile leadership, innovation
and forward-thinking portfolio strategy to our clients
every day. They are environmental champions, thought
leaders, and committed to delivering experiences that
improve the performance of our clients and their staffs.
Tracking, technology, and the integration of key
statistics and metrics are also crucial, as is the ability
to interface with all of the functional teams that are
involved with the core business and people services. The
future is today for the next generation facility manager.
Sodexo, the International Facilities Management
Association (IFMA), Global FM and member
organizations across six continents take pause each
year during the last week of June to celebrate the facility
management profession. This year’s event takes place
on June 4, 2014, and is marked by luncheons, seminars,
workshops and a Tweetup aimed to promote the facility
management profession, but best of all it’s a way to
celebrate the contributions of our facility managers and
tip our hat to this budding profession.
Sodexo Facilities Management Solutions and IFMA
are proud to play key roles in the future of corporate
real estate and facilities management through the
development of our people, skills and partnerships.
Today, we join IFMA for World FM Day, a virtual event on
Twitter. For a longer discussion, check out the LinkedIn
Workplace Experience group to engage in some thought-
provoking discussions with industry leaders.
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3. Advancing Women and Girls in STEM Careers
Young girls and women are less likely
than their male counterparts to
work in STEM (Science, Technology,
Engineering and Mathematics) fields.
In fact, just 24% of women work in
STEM fields. The good news is that
women in STEM careers earn 92 cents
for every dollar their male-STEM
counterparts earn versus 75 cents in
other fields. What’s more, 80 percent
of the fastest-growing occupations in
the United States depend on mastery
of mathematics and scientific
knowledge and skills.
Michael Norris, Chief Operating
Officer Sodexo North America
and Market President, Corporate
Services, is passionately committed
to developing the next generation
of STEM leaders – both women and
men – and for that matter, helping
to prepare all young leaders entering
the workforce to be successful. With
the global marketplace expanding at
unprecedented rates, demographic
shifts and emerging global trends playing an ever-increasing role in the American economy, it has become increasingly
apparent that business leaders, industry experts and Academics can offer a more comprehensive approach to preparing
future leaders to successfully enter the workforce.
Michael argues that a successful recruiting strategy starts with reaching employees long before they are ready to enter
the workforce. This happens through community partnerships and alliances with academic institutions. Furthermore,
in order to cultivate student interest in STEM fields, it is important to provide relevant and exciting examples of STEM
job opportunities. For instance, the head of a national Facilities Management Association suggests providing a “big
picture” simulation of the roles and responsibilities of engineers and facilities managers. This has the potential to
generate more interest in the field, much more so than describing the tactical aspects of the day-to-day job.
In an interview with Million Women Mentors (MWM), a collaborative effort designed to engage one million science,
technology, engineering and math (STEM) mentors for girls, Michael noted: “It’s incongruent that in 2013 women
accounted for 57 percent of bachelor’s degrees awarded in the U.S., but STEM accounted
for less than 10 percent of all degrees. Given that by 2020, 81 percent of new workforce
entrants will be women or minorities, at Sodexo we hear a call to action today to mentor
and prepare girls and young women for unbridled success in tomorrow’s demanding
global marketplace, and are excited to support this critical STEM careers imperative.”
Michael Norris
COO Sodexo North America and Market President, Corporate Services
Mr. Norris is the Chief Operating Officer of Sodexo North America, an $8.8billion solutions
provider, and Market President of Corporate Services. Mr. Norris has an extensive
background in driving sales growth and increasing market share. He currently oversees
Sodexo’s B&I portfolio with annual revenues of $1.4 billion and serves more than 1,800
client locations nationwide.
Michael Norris is an inaugural member of the STEM Innovation Task Force (SITF), a project
of STEMconnector®. The SITF is comprised of 30 industry, government, education and non-profit leaders. The
SITF has a grand vision of“Accelerating sustainable STEM careers and wealth through innovation science and
excellence in tomorrow’s new economy.”
Skilled labor shortage in U.S.
manufacturing at an all-time high
STEM EDUCATION
x+y
Strengthens economic outlook,
increases efficiency in operations,
and drives innovation for the
future of manufacturing.
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4. Spotlight on Sodexo’s Facility Management
Loraine Ungano, CFM, SFP
Senior Manager – Contracts Administration, Sodexo Corporate Services
Area of Focus: Flexible Business Models
Loraine has worked as a facilities professional in the R&D
environment for the last 25+ years in a number of different
capacities. Before joining Sodexo, she was employed as a
Space Management Consultant.
In this capacity, Loraine provided guidance and support
to one of Sodexo’s R&D clients to analyze and program the
site adjacencies to meet their re-organization initiatives,
including preparation of conceptual designs for renovating
existing space as well as for the construction of a large R&D
building.
She is currently working on a global pharmaceutical
account, responsible for all aspects of third-party
subcontracts from RFP to service implementation of both
SDX and managed contracts.
Loraine is an active member of IFMA (since 1990), including
the IFMA R&D Council, the IFMA Corporate Services
Council and the NJ IFMA Chapter. She actively holds the
Certified Facilities Manager (CFM) and
Sustainable Facilities Professional (SFP)
and OSHA 10 Hour Certifications.
Achievements at Sodexo: 2009, 2010,
2011 Sodexo Team Spirit Nominee;
2013 Client Segment Gold Winner –
Team Spirit and 2013 Spirit of Sodexo
Platinum Award.
Predictions for the FM Industry:
”I predict that as corporations continue to merge,
optimize their workforce and facilities and look
to be more efficient all around, the Facilities
Professional needs to adjust and find creative ways
to be transparent in providing high-quality services
with less — such that the customer doesn’t notice
things are shrinking around them. It’s all about
client/customer-facing/engagement, service
delivery and good corporate citizenship.”
- Loraine Ungano
Rick Latham
Resident District Manager, Microsoft Devices Group
Area of Focus: Efficiency at the Workplace
Rick is the Resident District Manager for Microsoft
Devices Group. He holds a Bachelor of Science from
Texas Tech University. Rick has 20 years of experience
at both the national and regional level in corporate
facilities management and commercial office property
management. He started with Sodexo in January 2013
as a General Manager, providing full facility services to a
global communications account for a 250,000 square foot
corporate office and a 70,000 square foot critical data
center in the Dallas, Texas area.
In this role, Rick reduced electrical costs in the corporate
office by $12,000/month by reducing HVAC
run times and lighting schedules to more
closely coincide with the employees’ work
schedules.
In addition, Rick’s team completed over
$300,000 in major repairs to the chill water
system, emergency generators and UPS
systems with zero interruption or downtime to the client’s
operations and servers at the data center.
Rick was promoted to Resident District Manager in October
2013, overseeing the facility operations for over 1 million
square feet for a large communications business in the U.S.
Predictions for the FM Industry:
“I believe that facilities management will
continue to provide great opportunities, as more
and more corporations are looking to partner
with companies that can provide solutions to a
constantly evolving workplace and workforce.”
- Rick Latham
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5. Kimberly Egloff-Boehm
Intrinsic Coach®
Director, Quality of Life Services, Sodexo Corporate Services
Area of Focus: Quality of Life
For the last four years, Kimberly Egloff-Boehm has been
the Director of Quality of Life Services for Sodexo with a
large pharmaceutical account. Her original responsibilities
included U.S. oversight of employee wellness programs, 10
on-site fitness centers and program integration of food and
fitness delivery.
In 2012, Sodexo was asked to develop innovative service
approaches for this account’s double-platinum Leadership
in Energy & Environmental Design (LEED) building in
Philadelphia’s up-and-coming business campus, The
Navy Yard. It was at this time the concept of a Workplace
Concierge service emerged. Kimberly has developed this
program, which includes a team of nine and supports
customers in all aspects of workplace services, such
as meeting room and event management, AV support
and catering. On average, the team participates in
more than 1,300 customer service interactions per
month. In addition to the entire Navy Yard Transition
Team, Kimberly was a recipient of the 2013 Spirit of
Sodexo Platinum Team Spirit Award.
Since being given this stretch opportunity, Kimberly
continues to provide support to the Fitness
Program, oversees the Meeting Service line for
U.S. sites and was recently appointed to the U.S.
Transformation Team.
Predictions for the FM Industry:
“Although relatively new to the FM industry, I
have already seen so many changes
in client expectations. FM used to be
solely about providing specific services
in a designated space, and now it is
growing into providing an experience
in that space.”
- Kimberly Egloff-Boehm
Teresa C. Williams
MS, CPE, CIEC, LEED AP BD+C
Environmental, Health and Safety Manager –
Americas, Sodexo Provider for Nokia
Area of Focus: Environmental Visionary
Teresa has worked since 1994 as an environmental
occupational health specialist in a variety
of industrial environments. She developed
and managed a comprehensive and highly
successful industrial environmental, health and
safety program at a 2m square foot electronics
manufacturing facility with over 4,500 employees.
She presently manages the environmental
compliance and sustainability strategy for Nokia.
She has evolved, along with the changing markets
within manufacturing and facility management,
to bring innovation and implementation of
sustainable practices and technology.
Innovation has been a key element for the client
and achieved through business case development
for the purchase and implementation of fuel cells at
the Sunnyvale Nokia property. This project has reduced
the site’s CO2 emissions by 85% and is the only site
in the Nokia portfolio that produces direct renewable
energy from bio-gas. Teresa works with FMs to optimize
building system performance in efforts to reduce energy
consumption and drive cost savings to the client. Employee
awareness is facilitated at the sites to educate and engage
employee participation in sustainable activities that
they impact with their behavior, such as energy savings,
reduced water consumption, increased recycling and waste
avoidance through improved purchasing practices.
At the heart of Teresa’s success in developing industrial
environmental, health and safety programs is an
innovative approach that combines her proven technical
expertise with excellent management and communication
skills, to identify problems and solutions, while
engendering management commitment and employee
involvement in the program development process.
“Teresa is a true professional in the world
of Sustainability and Operational Health
and Safety. She is the Global Sustainability
lead for our client, providing expertise to
establishment of their program, as well
as support through numerous corporate
restructure events. She has provided
direction and has been responsible for
many winning sustainability programs for
a large communications company. In addition to her global
responsibilities, she manages the Sodexo OHS program for our
employees on this account.”
- Chris Thomas
Vice President, Operations
Sodexo Facilities Management
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6. “Smarter” Buildings:
Raising Your Facility’s IQ
An excerpt from Sodexo’s 2014 Workplace Trends Report
Phil Rogers
Division Vice President, Solution Center, Sodexo
Sustainable
Development
Technology
Energy
Consum
ption
»» Promotes Greater Health & Well-being
»» Encourages Sustainable Business Practices
Why Build Green?
While building automation systems have
been around for decades, there have
been significant changes in recent years
because of technical advances in the
field, an increase in demand for remote
monitoring, and advancement in the way
building owners and operators can access
data.
Despite the many advances in facility
automation over the past few years,
building owners and operators can still be
resistant to the technology because they
believe the perceived costs are too high,
or there is a lack of common protocols or
familiarity with qualified contractors.
With an increase in energy usage
regulation and concern about
environmental impact, the time has
come for industries across the country
— corporate, health care, education and
government sectors — to consider facility
automation, including remote monitoring
and virtual energy management, as a vital
part of an overall energy “smart” building.
The global growth of building automation
systems is estimated to double from
$72.5 billion in 2011 to $146 billion by
2021, with building energy management
in North America alone expected to
grow from $193 million in 2012 to $402
million by 2015.This intersection of where
technology and energy meet — where
megabytes and megawatts converge
— will be a major influencer in the way
buildings are constructed and operated for
years to come.
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7. Employees: New Supporters
in the Experience Economy
An excerpt from Sodexo’s 2014 Workplace Trends Report
Debra Dailey
Vice President, Workplace Experience Strategy, Sodexo
Human-Centered
Design Thinking
Experience
Design
Capabilities
Co-Collaborative
Service Design
Partners
(Internal &
External)
New Skills and Practices
within CRE/FM
The notions of “user
experience” or “experience-
centered design” are well-
studied phenomena in
industrialized countries, as
experiences have long been
a part of the entertainment
business.
Although today’s “Experience Economy” continues to
focus on meeting ever-changing customer demands,
a new and powerful benefactor has surfaced — the
employee. With 54% of waking hours spent at work,
the employee of the future expects to spend more time
enjoying and benefiting from a series of memorable
events and interactions that a company provides,
which will engage him/her in an inherently personal
way. They seek a more meaningful employment value
proposition that can be achieved through the creation
of contemporary experience environments.
Just like great customer experiences, great employee
experiences — those that enable employees to support
customers as they’re supposed to — don’t happen by
accident. They have to be actively designed. Experiences
are complex and involve many disciplines, environments,
products, technologies and more. Corporate Real Estate
and FM leaders (CRE/FM) have a tremendous opportunity
— not only to driver greater efficiencies, but to create a
greater connection between the employee, the company
and its customers along the way.
Experience design within the context of the workplace
environment and associated services requires new
approaches, skills and capabilities for Corporate Real
Estate and Facility Management leaders to embrace.
These articles and numerous others are featured in their entirety in Sodexo’s Workplace Trends 2014 Report, available for
download at: http://www.multivu.com/players/English/62478-sodexo-workplace-trends-2014/
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8. · Rath and Harter, 2010
· Towers Watson, NBGH 2011/2012 Staying @ Work Survey
· Great Place to Work, 2013
· Centers for Disease Control and Prevention, 2008
· EPA. 2012
http://www.epa.gov/heatisld/resources/pdf/GreenRoofsCompendium.pdf
SOURCES:
to make a first impression
on customers, staff, and
stakeholders
chance
1
of adult Americans
do not get
the recommended amounts
of exercise each week
80%
PHYSICAL WELLBEING
of employees
can effectively balance
work and personal
responsibilities
33%
EMOTIONAL WELLBEING
of employees strongly agree
that their employer helps
build stronger relationships5%
SOCIAL CONNECTION
of employees
do not have the
resources to achieve
excellence at work
40%
INTELLECTUAL
MOTIVATION
of employees attribute
higher personal wellbeing
to their employer8%
HIGH PERFORMING
EMPLOYEES
of employees suffer
from sick building
syndrome25%
BUILT ENVIRONMENT
of organizations
create
cross-functional
workplace
strategy teams.
5%
Only
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9. Knowledge is Power
Successful executives make informed decisions requiring data and insight at their fingertips.
The Innovation & Insights mobile app by Sodexo, is the single source of emerging thought
leadership for Corporate Real Estate, Facility Management, Human Resources and Supply
Management professionals.
This free download includes riveting content, focusing on the future of work, including drivers of the
human-centric aspects of facilities management.
WORKPLACE
T R E N D SWORKPLACE
T R E N D SWORKPLACE
T R E N D S
Search Sodexo Workplace
(http://bit.ly/Sodexoinsight)
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WORLDFMDAY2014

10. 888 SODEXO7
www.sodexoUSA.com
solutions@sodexo.com
World FM Day Overview
What is World FM Day?
World FM Day is a Global FM initiative to celebrate the importance of the
FM profession. It aims to raise the FM profession profile around the globe,
promoting facilities management’s ideals, not only within the profession
and industry, but also among governments and the general business
community.
What are its Objectives?
1. To draw attention to the aims, objectives and progress of the facilities management profession
around the globe;
2. To highlight the valuable contributions sound facilities management has made and is making to
sustainable global communities; productive, safe, healthy and secure work environments; and
local and global economies;
3. To give worldwide coverage to the ideals of facilities management, not only within the profession
and industry, but also to governments and among the public.