Devan Reddy has over 20 years of experience in consulting, corporate executive, and entrepreneurial roles. He has expertise in various industries including retail, insurance, contact centers, software development, and more. His skills include leadership, strategic planning, change management, project management, and business analysis. Currently he works as the lead consultant at his firm Redivision Consulting Group, helping clients with organizational development projects.

1. RESUME : DEVAN REDDY
1058 Olivewood Estate—Christo Avenue—Olivedale
Mobile : 0823382467 — E-Mail: devan@redivision.co.za
Introduction
I have been in consulting roles, corporate executive roles and business entrepreneurial roles for more
than 20 years. Today I actively participate in new business and organisational development because
I see this as the most effective way to add value, leverage my extensive experience and share the
privilege I had of working with a number of leading national and multinational businesses. Through
my work I have been exposed to transformational, enterprise and business process re-engineering
projects in corporate and private entities taking on roles as Board Member, Business Executive, CEO,
COO, CIO, Program Manager, Project Manager, Business Analyst, Software Engineer and Trainer. This
experience has placed me in a position to develop and work towards an ethos of a more holistic
approach to change leadership in an organisation so that we can limit the number of failed business
change projects.
My general experience can be broadly classified into the following industries and disciplines: -
• Retail - Stores, Management and Systems,
• Insurance and Financial Services – Systems, New Business, Client Servicing, Compliance,
Claims Optimization, Change Management, Business Process Optimisation.
• Contact Centre’s - inbound and outbound setup/ management/ client servicing and
systems
• High Volume Transactional Handling for financial services and short term insurance -
strategies/fulfillment/outsourcing, work force management, business process optimization,
system development and Program Management
• Pay TV - System and process optimization /operational management/project
management/strategic formulation, change management
• Software System Design and Development - offshore and hybrid development models.
• Talent Sourcing – Supply and Management of SDLC resources – PM’s, BA’s and Developers

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• Infrastructure Upgrades - Server rationalization, network optimization, network audits and
compliance.
• Centralised Meat Processing and Packaging – Factory Production System Implementation,
Access Control, Time and Attendance, Work force Management, Human Resource
Management Systems and Change Management
• Business Analytics and Intelligence - data analysis, reporting, dashboards and data
warehousing.
• Business Analysis – process re-engineering and mapping, requirements analysis and
documentation
• Quality Assurance – bespoke programs, outsourced solutions and integrated L&D solutions.
• Strategic and Operational Planning.
• Management Coaching, Mentoring and Development.

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Profile
The competency exerts listed below have been taken out of my last set of psychometric and
personality tests: -
Leadership:
Creating, communicating and fulfilling a compelling vision that influences others to focus on
organizational strategy and values.
Energy and Drive
Displays energy, drive and enthusiasm to overcome obstacles and achieve results – copes well with
pressure and stays calm under difficult circumstances
Managing Results
Initiates actions to ensure delivery of agreed upon goals in support of organizational strategy through
effective delegation and monitoring of results
Client Orientation
Displays passion in actively building and maintaining exceptional client relationships and providing
superior service
Interpersonal Impact
Inspires the establishment and maintenance of professional interpersonal relationships through open
and honest communication that builds trust.
Decision-making
Analytically evaluating information in a systemic manner to solve problems and make effective
decisions

4. 4
Current Work Experience
Business Development Executive - Global Markets – Sage Informatics – June 2016
I joined the Sage team to help expand their global footprint into North America and work closely with the local
business development team to better understand how we leverage the South African and Indian capability
into a product set that can be easily exported to North America.
Lead Consultant – Organisational Development – Redivision Consulting Group – July 2014 to date
As the lead OD Consultant and CEO of Redivision Consulting Group, I have enjoyed of working with a number
of leading national and multinational businesses in consulting roles.
Through my work I have been exposed to transformational, enterprise and business process re-engineering
projects within corporate and private entities taking on roles as Board Member, Business Executive, CEO, COO,
CIO, Program Manager, Project Manager, Business Analyst, Software Engineer and Trainer.
Redivision Consulting Group (Pty) Ltd is really an extension of our Red Icon Consulting business but with a distinct
focus on the organisational development paradigm being integrated into our project and business analysis
methodologies. Since 2012 we have been fortunate to work with industry leaders, on enterprise level projects,
that have made it easy for us to transition into an organisational development practice.
I have the following most current clients references -
• Zurich South Africa - a subsidiary of the Swiss-based Zurich Insurance Group Limited, a leading global
insurance provider operating in global and local markets. I report directly to the Chief Operating
Officer – Collin Molepe and Chief Claims Officer – Cloud Saungweme. My two key projects delivered
successfully in 2015 included the deployment of the new Claims FNOL solution as well as the Global
Counter Fraud Solution which are both part of larger Claims Target Operating Model and Global Claims
Blueprint.
• Europassistance South Africa - the most comprehensive Assistance Services Provider in South Africa
and part of Europassistance France and owned 100% by Generali Group which is one of the most
significant players in the global insurance and financial products market. I report into EXCO and the
COO – Ureshni Danilala-Morrison. I have been working on Enterprise Projects that included Workforce
Optimisation, Line of Business System Consolidation and Rationalisation, Mobile Strategy, Infrastructure
Architecture, Business Analytics (Qlikview), ISO27001 and ISO90001.
• QK Meats South Africa - is part of the Queally Group, Ireland’s largest privately owned Agri-food
business, which operates across a wide spectrum of sectors from farming to raw meat to value added
consumer products. I report into the MD - Assumpta Coffey. I successfully completed a factory
infrastructure upgrade and a Production System Implementation. Currently I am overseeing a project to
complete the implementation of all IP based systems for a new 28000-pallet Cold Store facility and the
implementation of a new HRIS solution with integrated biometrics.

5. 5
Education
BSc Physics and Computer Science 1988 – 1991
Completed my second year at University of Durban Westville and dropped out half way through my final year
due to financial constraints. My majors were Computer Science and Physics
BSc Psychology with Information Systems and Computer Science majors 1998
Went back to completed a BSc through UNISA.
Business Analysis Training 1996
Finance for Non Financial Managers - WITS 2006
Financial Advisory and Intermediary Services Act Regulatory Exams Accreditation – 2012
Financial Advisory and Intermediary Services Act Key Individual Accreditation - 2013
Management and Industry Experience
My skills and strengths lie in working between business and technology focusing on business solution design,
optimization, development, implementation and transitional management. I have a very keen interest in post
implementation strategies that enable businesses to realize the objectives of new projects.
I have an acute understanding of the functioning of executive structures down to operational structures. I have
facilitated and participated in strategic planning and positioning, managed turnaround and ICT projects as
well as building my own software technology solutions.
My management experience spans across roles as CEO, COO, CIO, Business Development Director, Program
Manager, Project Manager, Training Specialist, Supervisor and Team Leader.
I have always chosen the role I want to function in purely out of my interest to develop my skills and creating
my own job satisfaction. I am self-driven, highly intuitive to strategic and operational environments and love
working with and developing people.
I have worked in the following industry sectors: -
1. Retail Stores, Retail Management, Retail Systems,
2. Insurance and Financial Services/Systems/Client Servicing, Policy and Claims Management
3. Contact Centre’s - inbound and outbound setup/management/client servicing/systems
4. High Volume Transactional Handling - strategies/fulfillment/outsourced partner/system development
5. Pay TV - System and process optimisation/operational management/project management
6. Software System Design and Development - offshore and hybrid development models
7. Agri-Food and Meat Processing
8. Assistance Services and Loyalty – insurance, home, medical and legal.

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Competencies and Skills
I have represented my skills and competencies at a basic, advanced and proficient level in the table below:-
Skills Basic Advanced Proficient
Customer Relationship Management and Customer Care √
Communication, Presentation and Written skills √
Strategic Formulation and Planning √
Operating Model Design and Development √
Principles of Lean Management and Design Mindset √
New Business Development √
Change Management √
Organisational Development √
Coaching and Mentoring √
People Management and Leadership √
Project Management √
System Design and Software Engineering √
Business Analysis √
Business Process Optimisation √
Business Intelligence, Data Analytics and Computational
Thinking
√
Virtual Collaboration and Team Management √
Cross Cultural Competency √
Situational Adaptability to Change √
New or Multimedia Literacy √
Social Intelligence √

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Previous Work Experience
CEO/Shareholder - Digicall Learning Academy (DLA) July 2012 to July 2014
I became involved in the training and Development Company to supplement my interest in people
development. Since then I have factored this interest into my work in the OD space.
We have done work for the following clients: -
• City of Tshwane (Government)
• Department of Trade and Industry
• Gert Sibande Municipality
• Digicall Solutions
• Silverbridge
• TopTV
• Nedbank
I played an active role in all aspects of the business but my focus was innovation and business development.
CEO Red Icon (Pty) Ltd July 2012 to 2014
Launched new consulting company with a strong focus on project management, business process
reengineering, business analysis and change management.
Recently concluded our work at QK Meats TopTV and Nedbank on their enterprise insurance solution
implementation focusing on Business Readiness planning, Conversion strategies and Change Management
strategies.
Also assisting various enterprise developments and start-ups related to process and transactional businesses.
We also have a focus on acquiring and developing open source platforms for our training and development
business. This would include CMS’s, ERP’s , Diallers and Voice Recorders. I have just concluded a prototype for
Asterisk , a free and open source framework for building communications applications.

8. 8
Project Consultant TopTV March 2011 to November 2012
We were appointed as Project Consultants and we performed some of the following functions: -
• Set-up a new internalized contact centre solution for the Subscriber Management and Collections
Centre (SMAC)
• We documented and re-engineered the call centre processes flows and telephony set-up.
• I functioned as a member of the EXCO team for the duration of our contract
• I stood in as COO for a period of 8 months while they underwent a restructure.
• We set-up the Project office, the Project Life Cycle and System Development Life Cycle for all strategic
projects
• I project managed, with my team, the Revenue Assurance Project, Pre-paid Project, Subscriber
Management System Upgrades, Billing and Collections Projects and EFT Banking Switch Project.
Main Board Director - Digicall Solutions 2007- 2012
Digicall Solutions is made up of a number of specialized administration and sales businesses where their
competencies relate to administration of high volume contact centre based transactions. My focus was on
Business Development with group clients and working on major tender submissions and new business
presentations for group initiatives.
Acted as relationship management with major clients i.e. Nedbank, ABSA, Telkom and AON.

9. 9
Managing Director – Red i Solutions 2005-2012
Manage the day-to-day strategic and operational demands of the business, new business and customer
delivery.
This was a new start-up and I was responsible for all of the following key functions:-
• System Design and Architecture
• Management of Software Development team
• All new business and client relationship management
• All staff recruitment and training
• Client MIS and Reporting
Grew the business from a 0 base to a profitable position within 18 months. Biggest success - Nedbank Insurance
used our claims platform. I sold my interest in this business to the Digicall Group.
Board Member – Alexander Forbes 2003-2005
Represented the Risk Services South African business at the board. Spent two years on the board before I left to
start up Red i Solutions.
Executive Director - Alexander Forbes 2001 - 2005
I held 2 portfolios during my time at Alexander Forbes. I started my executive duties as the head of the
information technology team and them later expanded this to include responsibility for the national claims
function that included approximately 150 staff. In these roles I was responsible for the management of all
operational and strategic requirements of the respective businesses.
As IT executive I was responsible for the following technology implementations: -
1. Business Intelligence
2. Learning Management Systems
3. Performance Management
4. Policy and Claims Management
5. HR System
6. Financial System Enhancement
7. Transactional Banking Switch

10. 10
Independent Business Consultant 1998 – 2001
Consulted in various roles and projects to Edcon and Alexander Forbes as a business analyst and project
manager.
Various Positions: Project Management/Business Analyst 1993 – 1998
Held various positions in the capacity of Project Manager, Business Analyst, Process Engineer and Change
Manager within the Edcon Group Information Systems.

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References
The references listed below can testify to my personal and professional character and capabilities: -
1. Collin Molepe Chief Operating Officer Zurich South Africa
2. Coud Saungweme Chief Claims Officer Zurich South Africa
3. Andrew J Fairclough Director - Claims Development and Delivery Zurich EMEA
4. Assumpta Coffey Managing Director QK Meats South Africa
5. Theo Pauw Chairman Price Forbes South Africa
6. Ryck Genis Chief Executive Officer Willis South Africa
7. Llewellyn Pillay Managing Director Kishugu SA
8. Indranil Bandyopadhyay Head : Business Solutions Nedgroup Insurance
9. Ureshni Danilala-Morrison Chief Operating Officer Europ Assistance South Africa
10. Willem De Clercq Chief Executive Officer Digicall Solutions South Africa