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Subject
to
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and
royalAes
Not
to
be
distributed
without
permission
of
FOX
GROUP
and
NeoTelis
The
Future
of
Work
Panel
The
Intersec5on
of
Work,
Technology
and
People
Facilitator,
Susan
Dineen,
FOX
GROUP
Date:
October
28,
2015
Filename:
Telecom2015_Future
of
Work
Panel_Sdineen_FINAL

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§ With
the
arrival
of
digi'za'on
and
mobile
technologies,
i.e.
laptops,
tablets,
smartphones,
wearable
devices
etc.
§ We
are
no
longer
confined
to
one
space
to
do
our
work.
This
is
leading
to
an
era
of
huge
transi'ons
within
the
workplace.
§ Inves'ng
in
the
workplace
of
the
future
is
not
only
about
providing
technology,
but
also
inves'ng
in
a
culture
that
is
collabora've,
transparent
and
supports
innova'on.
The
‘Future
of
Work
Panel’
will
look
at
work
from
a
variety
of
perspec5ves
and
explore
how
technology
is
impac5ng
and
changing
the
shape
of
the
tradi5onal
workplaces.
Page 2
Introduc5on

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§ The
nature
of
work
is
changing
as
the
country
transi'ons
to
a
knowledge
economy
that
relies
on
well-­‐trained
and
highly
educated
workforce
to
produce
value-­‐added
products
and
services.
§ The
Canadian
Chamber
of
Commerce
es'mates
there
will
be
550,000
unskilled
workers
who
won’t
be
able
to
find
work
by
2016.
By
2020
this
number
could
be
well
over
a
million!
§ It
is
also
es'mated
that
there
will
be
1.5
million
skilled
job
vacancies
in
2016
and
2.6
million
by
2021!
§ Economists
call
it
a
skills
‘mismatch’.
The
country
needs
engineers,
health
workers
and
skilled
tradespeople.
Yet
students
pursue
degrees
in
the
arts
and
humani'es.
Page 3
Sta5s5cs

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§ Many
baby
boomers
are
working
past
65
§ Millennials
will
be
the
majority
workforce
by
2020
and
75%
of
the
workforce
by
2025.
What
unique
characteris'cs
do
they
bring
to
their
work?
§ Organiza'ons
offering
workplace
flexibility
increase
engagement
and
mo'va'on
by
more
than
80%.
§ 10
Billion:
This
is
the
number
of
personal
mobile
devices
that
are
es'mated
to
be
in
use
by
2020.
How
will
this
impact
work?
§ The
average
worker
spends
an
es'mated
28%
of
their
work
week
managing
email.
Are
there
befer
ways
to
spend
'me?
Page 4
Sta5s5cs

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§ Sandra
Saric:
VP
Talent
Innova'on,
Informa'on
Technology
Council
of
Canada
(ICTC).
“The
changing
nature
of
work
and
talent
in
a
digital
economy.”
§ Valerie
Gelinas:
Senior
Manager
Early
Talent,
Royal
Bank
of
Canada.
“The
challenges
of
managing
millennials
within
a
technology
dependent
environment
–
their
technology
expecta=ons
and
approach
to
work
and
life.”
§ Ken
Cowman:
Managing
Director,
Emercomm
Business
Consultants.
“The
Lean
Workplace
–
The
Right
People
taking
the
Right
Ac=ons
at
the
Right
Time
with
the
Right
Informa=on.”
§ Mike
Fox:
Managing
Director,
Brightlights
Inc.,
Co-­‐author
with
KPMG
of
the
2014
Technology
Compensa'on
Survey
(Greater
Toronto).
“Recrui=ng
trends
and
the
implica=ons
from
the
candidate
and
company
point
of
view
–
and
ways
to
do
a
beEer
job
of
the
hiring
process.”
§ Roberta
J.
Fox:
Chairman,
FOX
GROUP
Technology.
“Changing
the
way
we
work
-­‐
A
Case
Study:
Using
IT
and
communica=ons
technology
to
increase
produc=vity
and
work
agile.”
Page 5
Contribu5ng
Panel
Members

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§ Sandra
Saric:
VP
Talent
Innova5on,
ICTC
§ Sandra
is
responsible
for
all
aspects
of
ICTC’s
talent
and
diversity
ini'a'ves,
collabora'ng
with
business,
HR
and
talent
partners
on
strategies
and
ac'ons
to
leverage
the
talent
of
today
and
tomorrow
in
Canada’s
digital
economy.
§ Sandra
is
a
champion
in
the
promo'on
and
development
of
diversity
and
inclusion
programs
across
Canada
and
globally.
She
has
par'cularly
focused
on
ini'a'ves
that
involve
the
recruitment,
reten'on,
integra'on
and
advancement
of
women,
global
talent,
Aboriginal
people,
and
youth
in
ICT.
§ Valerie
Gelinas,
Senior
Manager
Early
Talent,
RBC
§ Valerie’s
current
role
as
Senior
Manager,
Early
Talent
is
to
collaborate
with
partners
and
stakeholders
across
Technology,
Opera'ons
and
Recruitment
to
develop
and
execute
on
a
strategic
vision
for
afrac'ng,
engaging
and
retaining
early
talent.
She
is
responsible
for
the
program
management
of
over
600
students
per
year.
§ Technology
and
Opera'ons
at
RBC
has
been
her
home
for
the
past
10
years
where
she
has
held
numerous
roles
including
resource
management,
rela'onship
management
for
con'ngent
workforce,
and
program
development
and
management
for
new
grad
rota'onal
programs.
Prior
to
her
work
at
RBC
Valerie
worked
in
IT
consul'ng
as
a
developer,
business
and
client
services
manager.
Page 6
Panel
Bio’s

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§ Ken
Cowman:
Managing
Director,
Emercomm
Business
Consultants
§ As
founder
and
Managing
Director
of
Emercomm
Business
Consultants
Ken
Cowman
has
over
25
years
of
C-­‐level
execu've
management
experience.
Emercomm
was
founded
to
focus
on
four
key
aspects
of
becoming
Lean:
People;
Process;
Technology
and
Risk.
§
As
‘Lean
Enterprise’
specialists
Ken
and
his
team
consult
to
clients
around
the
world.
Ken
has
taught
over
6000
hours
of
educa'onal
seminars
and
keynotes
and
has
wrifen
hundreds
of
ar'cles
including:
Leading
the
Change
–
The
Lean
Leadership
Requirements,
Bully
in
the
Workplace,
The
Bus
Riders
and
The
“Q”
in
You.
As
an
expert
in
Business
Process
Mapping
Ken
and
his
team
have
also
developed
HRPM
(Human
Resource
Process
Management)
an
applica'on
that
focuses
on
helping
the
H.R.
func'on
become
‘lean’.
Page 7
Panel
Bio’s

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§ Mike
Fox:
Managing
Director,
Brightlights
Inc.
§ Mike
counts
himself
among
the
fortunate
few
who
look
forward
to
each
new
day
because
they
truly
love
what
they
do.
For
over
25
years
he
has
been
helping
growing
technology
firms
get
the
best
out
of
their
employees
and
assis'ng
in
finding
great
people
to
grow
their
businesses.
There’s
simply
never
a
day
that’s
the
same.
§ He
has
an
infec'ous
passion
for
technology
and
how
it
can
make
huge
differences
in
our
world
and
he’s
a
student
of
people
and
what
mo'vates
them.
Lastly
he
lives
a
philosophy
of
pay
it
forward…to
give
back
and
provide
value
wherever
he
possibly
can.
§ Roberta
Fox:
Chairman,
FOX
GROUP
Technology
§ Roberta
is
a
senior
technology
management
consultant
who
works
with
leading
enterprise
organiza'ons,
manufacturers
and
service
providers
to
develop
technology
solu'ons
and
strategies
that
help
Canadian
organiza'ons
grow
revenue,
manage
costs
and
improve
customer
service.
§ Roberta
is
an
expert
in
complex
technology
strategy
and
eProcurement
in
Unified
Communica'ons,
E911
&
Telecommunica'ons.
She
combines
this
with
a
deep
knowledge
of
business
and
organiza'onal
analysis.
This
combina'on
of
technology
and
human
skills
is
unique
with
the
industry.
§ Roberta
is
the
editor
of
the
Technology
Dispatch
and
the
author
of
hundreds
of
ar'cles.
She
is
also
the
author
of
a
new
book
on
‘Telework’.
She
works
on
a
daily
basis
with
all
of
the
collabora've
technologies
that
she
consults
on.
Page 8
Panel
Bio’s

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Panel
Perspec5ve
Page 9

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§ Digital
technologies
are
radically
reshaping
every
aspect
of
the
economy.
§ Talent
is
considered
to
be
Canada’s
compara've
advantage:
empowering
adop'on;
produc'vity
improvements,
and
innova'on
in
a
highly
compe''ve
global
economy
§ 182,000
ICT
workers
will
be
needed
by
2019
(76,300
in
Ontario
alone)
§ Key
occupa'ons
in
demand
are
experiencing
skills
shortages;
low
ICT
unemployment
(Approx.
2.2%)
(i.e.
Computer
programmers
&
Interac've
Media
Developers;
Sovware
Engineers
&
Designers)
§ Digital
skills
are
evermore
cri'cal
as
technological
convergence
impacts
society,
economy
and
workplace
(ci'zens,
consumers
&
workers)
Page 10
Digital
Technologies
&
Talent
–
Sandra
Saric

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§ What
does
the
Millennial
workplace
look
like?
§ Increase
in
gamifica'on
for
learning,
recogni'on,
recruitment
etc.
§ Meaningful,
engaging
work
with
the
ability
to
put
ideas
forward
§ The
death
and
re-­‐birth
of
the
performance
review
§ Frac'onal/freelance
work
and
internal
project/task
pos'ngs
§ Mobility,
flexibility
and
work-­‐life
balance
Page 11
Millennials
in
the
Workplace
–
Valerie
Gelinas

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Page 12
Lean
in
the
Workplace
–
Ken
Cowman
§ CompeAAve
Drivers:
Be
Fast;
Be
Efficient;
and,
Be
Cost
Compe''ve
§ Lean:
Reducing
elapsed
cycle
'me;
reducing
human
effort;
reducing
overhead
cost;
and,
minimizing
risks
§ Striking
a
Balance:
Technology
-­‐
Enables
cycle
'me
and
human
movement
reduc'on,
but
can
add
overhead
cost
and
business
risks
The
Right
People
taking
the
Right
Ac'ons
at
the
Right
Time
with
the
Right
Informa'on

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§ With
the
increased
use
of
LinkedIn
and
job
board
aggregators
like
Indeed,
the
increased
adop'on
of
pre-­‐screening
tools
like
video
interviewing
and
Clearfit
and
the
trend
for
building
RPO
programs
(Recruitment
Process
Outsourcing)
–
the
chances
for
people
to
actually
interact
have
never
been
more
challenging.
§ What
are
the
implica'ons
of
this
trend
for
the
candidates?
§ What
are
the
implica'ons
for
the
hiring
companies?
§ How
can
we
do
a
befer
job
of
the
hiring
process?
Page 13
The
Changing
Face
of
Recruitment
–
Mike
Fox

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Panel
Discussion
Page 14

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§ What
will
the
workforce
of
the
future
look
like?
§ Are
we
moving
towards
a
global
workforce
with
highly
skilled
people
being
extremely
mobile?
§ What
are
the
differences
between
today’s
workforce
and
millennials?
§ What
will
be
the
implica'ons
when
the
full
force
of
the
baby-­‐boomer
re'rement
wave
hits?
§ In
seeking
talent,
what
will
leaders
want
to
look
for
that
is
not
on
a
resume?
Page 15
Ques5ons
for
the
Panel

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§ What
are
some
of
the
technology
trends
that
you
are
seeing
being
embraced?
§ Is
there
a
trend
towards
Telework
in
Canada?
Will
the
workforce
of
the
future
want
to
Telework
and
why?
§ How
is
the
digital
workplace
different
than
the
physical
workplace?
§ Do
the
tools
exist
today
to
support
digital
collabora'on
effec'vely?
Why
aren’t
people
using
them
more?
§ How
can
organiza'ons
use
technology
to
support
their
strategic
goals
and
why?
Page 16
Ques5ons
for
the
Panel
(Cont’d)

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Page 17
Audience
Q&A

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§ Structured
business
analysis
ePROcurement
tools,
combined
with
extensive
technical
knowledge;
§ FOX
helps
confirm
long
term
business
goals
and
required
benefits,
as
well
as
iden'fies
total
cost
of
ownership;
and
§ FOX
GROUP
ePRO
tools,
methodologies
and
benchmarking
knowledge
enables
us
to
compare
and
help
select
appropriate
technology
alterna'ves,
assist
in
the
analysis
and
cost
comparisons/jus'fica'ons,
and
even
help
contract
and
implement
the
selected
vendor
solu'on.
FOX
professionals
bring
the
tools,
experience
and
perspecAve
to
ensure
long
term
success
from
your
collaboraAon
investments!!!
And…we
use
the
technology
we
consult
on
–
every
day.
Page 18
FOX
GROUP
can
guide
you
through
your
technology,
vendor
selec5on
and
implementa5on
to
support
the
unified
communica5on
and
collabora5on
needs
of
the
workforce
of
the
future.

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Susan.Dineen@FOXGROUP.ca
T:
289.648.1983
Roberta.Fox@FOXGROUP.ca
T:
(289)
648.1981
1-­‐866-­‐FOX-­‐GROUP
Thank
You
FOX
GROUP
Technology
1
Yonge
Street,
Suite
1801
Toronto,
ON
M5E
1W7