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1
Is Sharing Really
Such A Big Deal?
“   What really makes up a
    consumer’s mind is not only
    simple but also free: a word-of-




                                       ”
    mouth recommendation from a
    trusted source.

    McKinsey Quarterly, 2010
FACT:
The world is becoming more
and more social.
Average time spent worldwide doing activity
every week.




                                                         5%             4%
                                        4%
                          3%                                     3%
                2%
     2%


   Shopping   Browsing   Gaming        Media            Social   News   Email




                            Source: TNS, October 2010
1/2 of Canadians have a Facebook profile.




                50%




             Sources: SocailBackers.com, November 2011
Pieces of content
 shared every day online


27,000,000


 Sources: Neilsen Netview, December 2010
23%
        of all
social media
  messages                                23%

 has content
   attached




          Sources: NM Ignite, February 2011
But still...E-mail remains the #1 way that people share
information online




                     Sources: NY Times, September 2011
FACT:
People routinely give and
receive recommendations from
friends
91%
People who seek advice before making a product
purchase




                   Sources: BIGResearch, 2007
94%
People who give advice about a product or service they
purchased




                    Sources: BIGResearch, 2007
60   Number of brand mentions a typical person
     does each week




         Sources: Keller Fay Group, 2006
66% 8%
 Brand-related word of                       Brand-related word of
mouth conservations that                    mouth conservations that
     are positive                                are negative




                    Sources: EPA.Gov, November 2010
And 90% of brand conversations still happen
offline




             Offline                     Online




                 Sources: WOMMA, 2011
BOTTOM LINE:
People are sharing a lot both
offline and online.
2
Does Sharing Have
Any Value?
“   Your most profitable customer is
    not the person who brings in the
    most profit individually.

    Instead, it is the person who,




                                       ”
    through word of mouth, brings in
    new customers.

    Harvard Business Review, 2007
FACT:
People ignore paid advertising
86%
People Who Skip TV Ads




                Sources: The Guardian, August 2010
44%
Direct Mail Never Opened




                  Sources: EPA.Gov, November 2010
94%
People who share and consider how useful the
information they share will be to the recipient




                   Sources: NY Times, September 2011
49%
People who say they use sharing to recommend useful
products




                 Sources: NY Times, September 2011
FACT:
People listen to friends
Word of mouth is the #1 reasons behind why
people purchase something




        54%
                           47%
                                                  42%
                                                                     31%




    Word of Mouth   Website Information    Email from a Friend   Online Review




                        Source: WOMMA, September 2011
20-50% of all purchasing decisions are
influenced primarily by word of mouth




                             50%                    100%




                Sources: McKinsey Quarterly, 2010
3-5x
How much more frequently customers’ social
connections monetize vs. customers resulting from
traditional advertising




                 Sources: The Guardian, August 2010
BOTTOM LINE:
Our friends are very influential.
3
Are Many Canadian’s
Even Online?
“   Audiences everywhere are tough.
    They don’t have time to be bored
    or brow beaten by orthodox, old-
    fashioned advertising.

    We need to stop interrupting
    what people are interested in &
    be what people are interested in.

    Craig Davis
    Chief Creative Officer, Worldwide
    J. Walter Thompson (Word’s 4th Largest Ad Agency)
FACT:
The internet has fundamentally
changed the way people find,
discover, share, shop, &
connect.
68% of Canadians are regularly online.




      34 Million
      Canadian Population
                                                                    23 Million
                                                        Estimated Canadian Internet Users




                    Source: InternetWorldStats.com, November 2011
Time Spent Online
   Every Month                   People in Canada spend


  42
                                 more time online than in
                                 any country in the world.
             hrs




                Source: Globe and Mail, December 2010
51%
of people in
    Canada
     are on
 Facebook.




        Sources: Socialbakers.com, December 2010
1/3 of North Americans spend ≥ 3 hours online
every day.


    180+ Minutes                          35%



   60-79 Minutes                        33%



    1-59 Minutes   14%



       0 Minutes         19%




                   Source: The Media Audit, October 2010
Send/Read Email



                                        Use a Search Engine                          94%
                                                                                   87%


                                          Product Research
                                                                             78%




                                                 Get News
                                                                            75%
                                                                                           offline, we now do online.




                                         Fun/Pass the Time
                                                                          72%




                                             Buy a Product
                                                                      66%




Source: Pew Research Center, May 2010
                                          Social Networking
                                                                    61%




                                              “How-To” Info
                                                                    59%
                                                                                           More and more of the things we used to do




                                             Rate a Product
                                                              32%
BOTTOM LINE:
People are spending a lot of
their time online.
4
How Is Search Such
A Big Deal?
“
    Many people begin their
    purchasing experience by doing
    online research to compare
    prices, quality, and then reviews
    of other shoppers.

    Even if they end up making their
    purchase in a store, they start
    their fact finding decision-making
    on the internet.
    Jim Jansen
    Senior Fellow
    Pew Research Center’s Internet and American Life Project, September 2010
FACT:
Google is the new Yellow
pages.
Worldwide, we conduct 88,000,000,000
searches per month on Google.


Per second   34,000
Per Minute   2,000,000
Per Hour     121,000,000
Per Day      3,000,000,000

              Source: Search Engine Land, February 2010
57%
  of Internet
users search                                               57%
    the web
 every day.




         Source: Marketshare.Htislink.com, Ocotober 2010
46%
      of daily
 searches is                            46%

  for info on
products or
   services.




            Source: SRI, October 2010
20%
  of monthly
      Google                           20%

searches are
    for local
businesses.




          Source: Google, April 2010
FACT:
Ranking high on search
engines is no longer optional,
it’s critical.
70% of the links search users click on are
organic – not paid.

                            Other
                             5%
                Paid
                25%



                                             Organic
                                              70%




               Source: Marketingsherpa, February 2007
60% of all organic clicks go to the top three
organic search results.




      27%
               20%
                                  13%
                                                         10%   9%


       1        2                   3                     4    5




                Source: Marketingsherpa, February 2007
75%
    of users
                                 Fir
   never go                            st
                                            Pa
past the first                                     ge
                                                         On
     page of                                               ly!
     results.




                Source: Marketingsherpa, February 2007
BOTTOM LINE:
If Google can’t find you,
neither will anyone else.
TO LEARN MORE:

www.virticaonline.com

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Social, Word of Mouth and Internet Facts about Canada

  • 2. What really makes up a consumer’s mind is not only simple but also free: a word-of- ” mouth recommendation from a trusted source. McKinsey Quarterly, 2010
  • 3. FACT: The world is becoming more and more social.
  • 4. Average time spent worldwide doing activity every week. 5% 4% 4% 3% 3% 2% 2% Shopping Browsing Gaming Media Social News Email Source: TNS, October 2010
  • 5. 1/2 of Canadians have a Facebook profile. 50% Sources: SocailBackers.com, November 2011
  • 6. Pieces of content shared every day online 27,000,000 Sources: Neilsen Netview, December 2010
  • 7. 23% of all social media messages 23% has content attached Sources: NM Ignite, February 2011
  • 8. But still...E-mail remains the #1 way that people share information online Sources: NY Times, September 2011
  • 9. FACT: People routinely give and receive recommendations from friends
  • 10. 91% People who seek advice before making a product purchase Sources: BIGResearch, 2007
  • 11. 94% People who give advice about a product or service they purchased Sources: BIGResearch, 2007
  • 12. 60 Number of brand mentions a typical person does each week Sources: Keller Fay Group, 2006
  • 13. 66% 8% Brand-related word of Brand-related word of mouth conservations that mouth conservations that are positive are negative Sources: EPA.Gov, November 2010
  • 14. And 90% of brand conversations still happen offline Offline Online Sources: WOMMA, 2011
  • 15. BOTTOM LINE: People are sharing a lot both offline and online.
  • 17. Your most profitable customer is not the person who brings in the most profit individually. Instead, it is the person who, ” through word of mouth, brings in new customers. Harvard Business Review, 2007
  • 19. 86% People Who Skip TV Ads Sources: The Guardian, August 2010
  • 20. 44% Direct Mail Never Opened Sources: EPA.Gov, November 2010
  • 21. 94% People who share and consider how useful the information they share will be to the recipient Sources: NY Times, September 2011
  • 22. 49% People who say they use sharing to recommend useful products Sources: NY Times, September 2011
  • 24. Word of mouth is the #1 reasons behind why people purchase something 54% 47% 42% 31% Word of Mouth Website Information Email from a Friend Online Review Source: WOMMA, September 2011
  • 25. 20-50% of all purchasing decisions are influenced primarily by word of mouth 50% 100% Sources: McKinsey Quarterly, 2010
  • 26. 3-5x How much more frequently customers’ social connections monetize vs. customers resulting from traditional advertising Sources: The Guardian, August 2010
  • 27. BOTTOM LINE: Our friends are very influential.
  • 29. Audiences everywhere are tough. They don’t have time to be bored or brow beaten by orthodox, old- fashioned advertising. We need to stop interrupting what people are interested in & be what people are interested in. Craig Davis Chief Creative Officer, Worldwide J. Walter Thompson (Word’s 4th Largest Ad Agency)
  • 30. FACT: The internet has fundamentally changed the way people find, discover, share, shop, & connect.
  • 31. 68% of Canadians are regularly online. 34 Million Canadian Population 23 Million Estimated Canadian Internet Users Source: InternetWorldStats.com, November 2011
  • 32. Time Spent Online Every Month People in Canada spend 42 more time online than in any country in the world. hrs Source: Globe and Mail, December 2010
  • 33. 51% of people in Canada are on Facebook. Sources: Socialbakers.com, December 2010
  • 34. 1/3 of North Americans spend ≥ 3 hours online every day. 180+ Minutes 35% 60-79 Minutes 33% 1-59 Minutes 14% 0 Minutes 19% Source: The Media Audit, October 2010
  • 35. Send/Read Email Use a Search Engine 94% 87% Product Research 78% Get News 75% offline, we now do online. Fun/Pass the Time 72% Buy a Product 66% Source: Pew Research Center, May 2010 Social Networking 61% “How-To” Info 59% More and more of the things we used to do Rate a Product 32%
  • 36. BOTTOM LINE: People are spending a lot of their time online.
  • 37. 4 How Is Search Such A Big Deal?
  • 38. Many people begin their purchasing experience by doing online research to compare prices, quality, and then reviews of other shoppers. Even if they end up making their purchase in a store, they start their fact finding decision-making on the internet. Jim Jansen Senior Fellow Pew Research Center’s Internet and American Life Project, September 2010
  • 39. FACT: Google is the new Yellow pages.
  • 40. Worldwide, we conduct 88,000,000,000 searches per month on Google. Per second 34,000 Per Minute 2,000,000 Per Hour 121,000,000 Per Day 3,000,000,000 Source: Search Engine Land, February 2010
  • 41. 57% of Internet users search 57% the web every day. Source: Marketshare.Htislink.com, Ocotober 2010
  • 42. 46% of daily searches is 46% for info on products or services. Source: SRI, October 2010
  • 43. 20% of monthly Google 20% searches are for local businesses. Source: Google, April 2010
  • 44. FACT: Ranking high on search engines is no longer optional, it’s critical.
  • 45. 70% of the links search users click on are organic – not paid. Other 5% Paid 25% Organic 70% Source: Marketingsherpa, February 2007
  • 46. 60% of all organic clicks go to the top three organic search results. 27% 20% 13% 10% 9% 1 2 3 4 5 Source: Marketingsherpa, February 2007
  • 47. 75% of users Fir never go st Pa past the first ge On page of ly! results. Source: Marketingsherpa, February 2007
  • 48. BOTTOM LINE: If Google can’t find you, neither will anyone else.